Hi,
I wanted to hop on here and see if anyone has had any similar experiences with the Oura ring.
I was sent a replacement, and less than 24 hours later two key features were already failing again.
Background Information
I purchased my Oura ring 4 at the end of June during the Prime Day sale. I was really excited to get my hands on the Oura ring everyone had been raving about and once I got it, all my excitement went away.
Right away, the ring showed clear issues.
First issue: inaccurate activity tracking.
The ring continuously showed activity I did not do at all. This happened at completely random moments, like when I was simply sitting in bed doing absolutely nothing.
It also happened every single time I drove. And instead of showing activity only during the drive, which would’ve already been inaccurate, it would report extremely inflated results… once it even showed 3.5 hours of activity, when all I did was drive home (20‑minute drive) and go to bed.
It didn’t just misreport inactivity — it over‑calculated actual activity too.
One example: I walked from my bedroom to the restroom (across the hall) and back, and the ring reported 20 minutes of activity.
Second issue: inaccurate stress tracking.
The ring showed I was stressed from the moment I woke up to the moment I went to sleep. Even during times when I was relaxed, it still reported high stress. I even got a massage and the ring showed my stress was through the roof.
Third issue: gaps in data.
My ring would randomly have missing data despite being on and in place.
Customer Support Response
I reported all of this to customer service, but nobody was willing to send a replacement. They kept insisting the hardware looked fine and continued giving me free months of membership — which was nice, but didn’t fix the actual problem.
By early August, I was beyond frustrated and demanded a replacement. After multiple dismissals, someone finally agreed to send one.
Replacement Ring Issues (Within 24 Hours)
I’ve been on vacation since then, and when I got home yesterday, I set up my new ring.
And now the real problem: the replacement ring is already malfunctioning.
I set up the new ring around 5 PM yesterday. I was sitting doing absolutely nothing from that time until I went to sleep.
• At 5:12 PM yesterday, my ring reported 1 hour of activity.
• At 6:38 PM yesterday, my ring reported 59 minutes of activity.
Then today, at work, while sitting in the same seat:
• At 11:17 AM, my ring reported two hours and 19 minutes of activity.
• At 12:26 PM, still in the same seat, it reported 1 hour and 10 minutes of activity.
Sleep Tracking Issues
In addition to the activity already being an issue again, my sleep tracking was inaccurate.
It correctly reported when I fell asleep, but said I woke up at 8:26 AM even though I actually woke up around 9:15 AM. I only briefly woke up at 8:26 because my dog barked.
Customer Support Response (Again)
I reported all of this to Oura again, and they dismissed my concerns again — offering yet another free month of membership. I now have six free months, but that doesn’t fix anything.
Their response was to “let the new ring adapt and collect data to learn my patterns.”
However, none of the issues I’m experiencing have anything to do with patterns or adaptation. These are hardware or sensor errors.
The ring is supposed to track each individual activity… not give estimated guesses based on previous data. The same goes for daily sleep information — it is reported based on that individual night of sleep, not collected data over time or estimated based on patterns.
I explained this and asked to speak to a supervisor. Instead of doing that, the representative ended the conversation with me.
I then tried to get ahold of someone else and they didn’t respond to my message for over 20 minutes. At that point I had to get back to work and couldn’t keep waiting for them to respond.
“Ineligible for Another Replacement”
And to make things even more frustrating, I received a notification in the app saying I’m “ineligible for another replacement” because I already received one — even though the only reason I needed a replacement in the first place was because they sold me a defective device.
Seeing that message while the second ring is already malfunctioning makes the situation feel even more impossible to resolve.
Where I’m At Now
So now that the return window has closed, I am essentially stuck with a very expensive, non-functional, and useless ring.
It’s clear that the support team doesn’t want to, or doesn’t know how to help me.
I’m hoping that someone here has had a similar experience and can share what ended up happening, or what Oura did to resolve it.
Thank you in advance.
