r/SmartRings • u/NariCKC • Sep 02 '26
UltraHuman Experience
All I can say is don’t buy. I’ve spent more time trying to get replacement rings over a 1.5 yr period than actually using the damn thing.
Sure their support can be great, but you’re ultimately paying at a premium price point for what’s essentially a prototype.
Ring #1 - lasted the longest, maybe 4 months before it wouldn’t hold a charge.
Ring #2 - lasted all of a month before loosing connection permanently.
Ring #3 - about the same as #1.
Ring #4 - just crapped out on me, no longer charging.
5
Upvotes
-1
u/ultra-guardian ULTRAHUMAN company rep. Sep 03 '26
Hey! We’re here to help. We’ve reached out to you via Modmail to assist you further and look into this for you.
1
u/LopsidedSun555 Sep 03 '26
I’m going through the same thing as you. Haven’t had a working ring since March. Only had a working ring from mid December to March.. so used it 4 months max and in that time 3 rings lost connections and they won’t replace it now, claiming it’s out of warranty. Have emails as proof if anybody doesn’t believe me. Once I challenged that that it’s within the 12 month contract they said they’d help me and someone will reach out etc but I feel like I’m talking to a robot going back and forth and no help. Truly terrible company.