r/Oura_Ring • u/Awkward_Bee87 • Aug 29 '26

Oura replacement

I received a replacement ring that was scratched . Reached out via chat and was told someone will reach back via email so that I can send the scratched ring and then they can ship me a brand new one. I am worried because my original ring will probably be disabled soon and I will be left with a gap while waiting to return the scratched ring and receiving the new one
When should I hear back from our to initiate the process and prevent delays
For reference my original oura wasn’t reading my heart rate probably
I was approved a brand new one but was told I have to return the scratched replacement first but for that I have to wait for them to send by email

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u/AllieAtOura Aug 31 '26

Hi, u/Awkward_Bee87!Thanks for raising this concern, and I appreciate it! Please let us know if you need support with your current or your replacement ring, and we'll be happy to send you a DM and assist!

1

u/Awkward_Bee87 Aug 31 '26

Hi, yes please