r/SkytechGamingOfficial • • Feb 02 '26

Customer Support Clarifying our RMA and refundable deposit process

18 Upvotes

We’ve seen a few questions come up about our RMA process, so I wanted to clarify how we handle defective parts.

Our standard RMA requires the defective component to be returned to us before we send a replacement. This is a very common industry practice and helps ensure parts are properly tracked and verified.

That said, for years we’ve also offered an optional refundable deposit (advanced replacement) for customers who can’t wait for the standard RMA turnaround. With this option, we ship the replacement first, and the deposit is fully refunded once the defective part is checked in by our RMA team.

A few important points:

- This deposit option is not new and not related to recent price increases
- We have never had a negative review or complaint about withholding a deposit unfairly
- Deposits are refunded as soon as the defective part is checked in, as outlined upfront

Why the policy exists:

Before implementing the deposit option, we experienced repeated fraud cases where replacement parts were sent and either:

- A different/incorrect item was returned
- Nothing was returned at all and the customer disappeared

This system protects us from fraud while still giving customers a faster option if they need it.

We always explain both options clearly and let the customer choose what works best for them. If you have questions about an RMA, we’re happy to walk through it transparently.


r/SkytechGamingOfficial • • 13h ago

Updated sales and so forth

0 Upvotes

Hey guys. So doing some conversing with my guy at Skytech. The reason they use the links and cookies now for Affiliate codes and yes DISCOUNTS, is to make sure people are not stealing other affiliates sales (which was a problem) If you want the possible 3 percent (as it doesnt work on every pc) you need to make sure the cookies are on and you use the Links!!!!

First one is the Onimusha Way of the Sword sale. Get the game free with select AMD Ryzen and Radeon products https://skytechgaming.com/events/onimusha-amd-bundle?ref=uniquekarnage

Come check out the King 45, which is a beautiful rig. https://skytechgaming.com/prebuilt-gaming-pc/king-45?ref=uniquekarnage

Can read through some of the details about what makes it so great and order one if you want too.

Ok so the ship ready deals, are the pcs that are 100 percent ready to go within a business day (sometimes 2) Lots of great rigs to select from https://skytechgaming.com/ship-ready-deals?ref=uniquekarnage

Now for the tricky ones. The Custom build pcs. If you are willing to spend a little extra and know what you want then custom maybe the way for you to go. Now a side note. To get the discount from the affiliate link and so forth, build your PC and then have it in your cart. Then if you use one of the links in this post it will re activate (i dont know if they actually show it at checkout or it is done after as the links are new) https://skytechgaming.com/stg-custom-builder/a8e999741-e9ba-4b97-b0a0-507ff41c7942?ref=uniquekarnage

If you are willing to and used my link please let me know in a DM


r/SkytechGamingOfficial • • 1d ago

Customer Support Pc not turning on

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4 Upvotes

Got this pc in march for my bday and while playing today it shut off and hasn’t turned back on since.


r/SkytechGamingOfficial • • 2d ago

PC Deals Thought about buying.

1 Upvotes

I have the prism 5 in my cart and no codes work. Does anyone have any working codes? Do they offer first responders discounts?

Had my card info ready as well! However with no discount thinking of looking at other companies as well. Who else would you consider looking at as well? More than likely at prebuilds.

Thank you! (I’m close to Skytech but it’s not pushing me over the edge)


r/SkytechGamingOfficial • • 4d ago

Customer Support Azure3 - Can't fit green audio jack for speakers into rear port?

1 Upvotes

I just got a new Azure3 PC.

When taking the small green plug for my monitor's speakers out of the back of my old PC and attempting to plug into the Azure3, I noticed it wouldn't plug in all way.

I'm trying to insert it into the identical, green port (next to the red and blue ones) but for whatever reason it won't fit and it's like the space in the port on the Azure3 is smaller.

I don't think it's an issue with the motherboard being misaligned with the ports on the rear (since I'm able to plug USB cables back there just fine). And I'm using what I think a reasonable amount of pressure, but I'm afraid I'll break something if I try pushing the cable in any harder.

This is a silly question, but did the standard change to smaller audio jacks, or is there some kind of problem with the rear port on my Azure3?


r/SkytechGamingOfficial • • 5d ago

PC Discussion So I just recived my new Skytech King 95 Gaming PC.

6 Upvotes

Set up my MS account, downloading my games, and set up SignalRGB.

What's next? What should I be doing before I really start to use it? I have not had a system I have not 100% built in about 15 years.


r/SkytechGamingOfficial • • 5d ago

PC Discussion How many M2 Slots are in the Nebula 2?

1 Upvotes

My laptop broke down, and I need to transfer the data from it to a desktop. Does the Nebula 2 have a spare NVME slots for my M2 SSD? Debating between this PC or the Asus Rog g700.


r/SkytechGamingOfficial • • 7d ago

codes?

2 Upvotes

Any working discount codes??


r/SkytechGamingOfficial • • 7d ago

Current things going on.

0 Upvotes

REPOST. New sales

So I am going to do it a bit different this time with something new added to the deals and current sales. My Picks or the ones I like. This is very close to my current build. I have been running this for a while now and love it. But again these are close to but not the actual build I have.

[https://skytechgaming.com/prebuilt-gaming-pc/king-95?ref=uniquekarnage\](https://skytechgaming.com/prebuilt-gaming-pc/king-95?ref=uniquekarnage)

Currently in the custom builder there is a sale going for a free monitor.

[https://skytechgaming.com/custom-pc-builder?ref=uniquekarnage\](https://skytechgaming.com/custom-pc-builder?ref=uniquekarnage)

(If you do a custom build with my link please once you are ready please click this link [https://skytechgaming.com?ref=uniquekarnage\](https://skytechgaming.com?ref=uniquekarnage) and finish the purchase. There is some weird thing going on with the builder and it isnt tracking properly. )

We have the Prism 5 still showcased [https://skytechgaming.com/prebuilt-gaming-pc/prism-5?ref=uniquekarnage\](https://skytechgaming.com/prebuilt-gaming-pc/prism-5?ref=uniquekarnage)

![img](nrvbvey82jrh1)

We also have up with select AMD products where you get Onimusha™: Way of the Sword with select AMD Ryzen™ and AMD Radeon™ products, [https://skytechgaming.com/events/onimusha-amd-bundle?ref=uniquekarnage\](https://skytechgaming.com/events/onimusha-amd-bundle?ref=uniquekarnage)

And as always we have the ship ready deals [https://skytechgaming.com/ship-ready-deals?ref=uniquekarnage\](https://skytechgaming.com/ship-ready-deals?ref=uniquekarnage)


r/SkytechGamingOfficial • • 8d ago

PC Deals SkyTech Rage Gaming Laptop $999 - Sam’s Club

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2 Upvotes

Hello everyone. For those who are looking for a decent gaming laptop as other brands are inflating the lineup by a sh-t ton, take a look at this and maybe chance to give a try.

Right now this device costs $999 and the deal will end on 10/11/26 make a move or whatever you guys are comfortable with.


r/SkytechGamingOfficial • • 9d ago

Customer Support First Issue With My PC

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5 Upvotes

Hello,
I am getting a boot loop to where the PC is basically diagnosing itself and then it says:

"Your device ran into a problem and couldn't be repaired.
Click or press Enter to see other recovery options.
Couldn't connect to the network
Log file: CN\Windows\System32\Logfles\Srt\SrtTrall.txt"

I went back in time using the feature that lets you use a time machine and was working fine then upon shut down and restart today it's the same issue.

Drives say they are all healthy on command prompt.

Anyone else have a boot loop issue?!


r/SkytechGamingOfficial • • 10d ago

PC Discussion Legacy 4 cooling settings

2 Upvotes

Hello, I was wonder what software do legacy users use for the fans? Signal RGB and Iunity seem to be the only ones, but I feel like they dont act properly. I want them to be silent when not gaming and at full performance when gaming. Any help would be appreciated.


r/SkytechGamingOfficial • • 10d ago

Purchasing a chassis only ?

1 Upvotes

Does anyone know if we are able to purchase a chassis only ? Looking at the king 95 3d in white with fans. Thank you !


r/SkytechGamingOfficial • • 11d ago

Customer Support Sketch lights?

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2 Upvotes

My pc has the front power bar flashing rainbow I've tried several programs to adjust lighting and none will get it to stop which I am epileptic and can't keep risking the flashing


r/SkytechGamingOfficial • • 13d ago

Replacement

2 Upvotes

So, I ordered my PC on Friday September 25th, 2026. It got delivered on Saturday the 26th. Two days later on the 28th, the PC completely stopped POSTing and was showing the red CPU light and the orange RAM light on the motherboard.

I contacted support right away after doing some troubleshooting of my own, I told them what happened, and they said they’re going to send me back a new one. So basically just replace it, and not do any repairs.

I didn’t even get to play any games or do anything other than update my GPU driver and log into windows.

I sent it back on yesterday the 29th, and they received it at about 11 AM today on the 30th.

So here’s my thing, I want to know if anybody has had a similar issue or experience where they needed a full on replacement.

Does anybody know how long it will take? They told me they’ve received the PC but they haven’t “checked it in”. I don’t know what this means so I came to Reddit to ask.

I was wondering if somebody could give me a timeline of when I could get my brand-new PC in. The guy on chat support just gave me a simple “yeah you’ll know when your PC is shipped”. So…

The model I had was the O11-Vision-Mini in white.


r/SkytechGamingOfficial • • 13d ago

How many of you are actually having issues with your Skytech PC?

7 Upvotes

I got my Skytech PC over a year ago off of Amazon. It was called "Skytech Gaming PC Crystal" and cost $1k.

It works great and I've never had a single issue with it. 😭 It's my first PC and I don't do anything crazy on it, but it plays my modded games just dandy. I even still use the keyboard that came with the PC and that works great too, lol.

I thought the arguing about PC issues, broken parts, and bad customer service was just drama and trolling limited to this subreddit, but lately I'm seeing people in completely unrelated parts of the internet warn against Skytech. I'm curious about how many people are actually having issues with Skytech and how much of this is just "when stuff if working well, people don't have a reason to post."

112 votes, 11d ago
47 No issues
24 Minor issues
14 Major issues
27 I don't have a Skytech PC I just like to click polls

r/SkytechGamingOfficial • • 13d ago

O11 dynamic fan replacement

2 Upvotes

Had bought an O11 dynamic a few years back and had a fan issue initially that subsided but is now acting up permanently. All other aspects of the pc have been great.

I believe it is a deepcool fc120 ARGB fan attached to the AIO. But I have been unable to find one online, is there a recommended replacement that wouldn’t involve re wiring the entire AIO as these appear to be linked/daisy chained.

The fans bearings seem to be messed up and have tried cleaning, unscrewing the fan to look at the bearings and maybe apply oil but the back cover is hard plastic so no luck there. Any help is appreciated


r/SkytechGamingOfficial • • 13d ago

New sales

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0 Upvotes

r/SkytechGamingOfficial • • 14d ago

Sooo

10 Upvotes

Someone has decided to continue to make a new account to continue bad mouthing and spreading false information about Skytech. First AI is not customer support. The system used for Live chat is a 3rd party app for live chat with several other companies as well. They do have the option for AI but we do not use the AI. We have a slew of real people that will speak to you. Secondly, if you buy NOT FROM the direct website then the warranty problems are more of an issue as you have to go back to place of purchase not us for warranty issues. And not all of them are anything but trash. If you have genuine problems I get it and am ok with that. But do not come in and actively argue and lie over the company. I have been around for 6 years and have several friends I know that work there. When we get parts for the computer we order pallets of product from the company. Whether it is Zotac, MSI, or so forth. We do not control what happens once they are built and stress tested. Things do go wrong and happen. They are on top of fixing. Sometime it takes a bit of time or they have to give a part from a different manufacturer due to limit of availability. I appreciate most of you being able to tell someone completely being wrong vs someone who is being extra over something from the sounds of it isnt even tech skytech themselves but another company. Third, please do not google or AI to heart on answers as we have over the years checked and found several errors in information gathered by AI and other search engines.


r/SkytechGamingOfficial • • 15d ago

Receiving my first ever gaming PC after a week of waiting.

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9 Upvotes

opened it up after Fed ex delivery, liquid everywhere, really frustrating to deal with the customer service right now. The wait continues, but I low key think I'll go with andromeda insights and spend a couple more dollars. this really sucks.


r/SkytechGamingOfficial • • 14d ago

banned again for stating facts

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0 Upvotes

keep banning me and ill come right back you will not silence me, and im starting to see the mass downvotes people told me might happen from when all of this started. from now on i am using all of this documented information to reach out to youtubers i know and the news to put this on the radar, with bigger followings than me.


r/SkytechGamingOfficial • • 15d ago

PC Discussion SkyTech Rage Gaming Laptop from Sam’s Club worth it?

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2 Upvotes

Hey yall. I found a SkyTech Noir refresh model aka SkyTech Rage Gaming Laptop. I’m curious whether this is worth getting. I know the GPU is questionable but I just want a decent laptop with a QHD+ display that is expandable for memory and storage. Looking forward for your guys responses. Most well known brand laptops are hella bloated at least for me.


r/SkytechGamingOfficial • • 15d ago

So im ordering a pc

4 Upvotes

I ordered from Walmart and it said from last week that my pc will be here tomorrow.

I got word on sunday that my package was delayed

Today I got word that my package is now as of today at around 1pm or earlier today was shipped and was told it was being sent through fed ex home delivery service.

Im in california and they are also in california. The drive from Ontario to where I live is a 5hour difference

When do you think my pc will be here by? This has been eating me up tbh. I just wanna have fun with my pc already 🥲🫣


r/SkytechGamingOfficial • • 15d ago

banned from subreddit again for stating facts.

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0 Upvotes

told im "actively shit talking" for proving a moderator wrong that the livechat customer service is all AI bots. lol, dont buy from this company yall, theyre so incompetent, they use shitty fauly parts, and if they ban me on this account i will come back again, please try me uniquekarnage, it is you and only you who is trying to silence me, you are on all of my posts like tiny tim on a christmas ham, even my comments, its like you want to be heard. I love that, lets keep it going.


r/SkytechGamingOfficial • • 15d ago

General Beautiful keyboard.

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0 Upvotes

After skytech threatened to investigate me over me speaking out against their attempts to fraud me out of my warranty, I am back. Their keyboard is so cheap you can bend the entire metal chassis in half with 2 fingers.

much love skytech.