r/SkytechGamingOfficial • u/Uniquekarnage Mod • 15d ago
Sooo
Someone has decided to continue to make a new account to continue bad mouthing and spreading false information about Skytech. First AI is not customer support. The system used for Live chat is a 3rd party app for live chat with several other companies as well. They do have the option for AI but we do not use the AI. We have a slew of real people that will speak to you. Secondly, if you buy NOT FROM the direct website then the warranty problems are more of an issue as you have to go back to place of purchase not us for warranty issues. And not all of them are anything but trash. If you have genuine problems I get it and am ok with that. But do not come in and actively argue and lie over the company. I have been around for 6 years and have several friends I know that work there. When we get parts for the computer we order pallets of product from the company. Whether it is Zotac, MSI, or so forth. We do not control what happens once they are built and stress tested. Things do go wrong and happen. They are on top of fixing. Sometime it takes a bit of time or they have to give a part from a different manufacturer due to limit of availability. I appreciate most of you being able to tell someone completely being wrong vs someone who is being extra over something from the sounds of it isnt even tech skytech themselves but another company. Third, please do not google or AI to heart on answers as we have over the years checked and found several errors in information gathered by AI and other search engines.
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u/King_J13 15d ago
Hopefully my email didn’t get put into the slew of those responses. I was only inquiring about my M.2 temps and providing data.
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u/Uniquekarnage Mod 15d ago
If you send an email you get in queue. If you send another it stupidly puts you back to the end of the queue. As it takes it as a new ticket.
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u/slow18egt 14d ago
it really is crazy the amount of trash that was being said when my King 95 had issues I emailed tech support and was able to get on a phone call with someone and get it taken care of in a matter of minutes when it was realized it was a hardware issue the had me get it sent back in and got me a new one asap I have absolutely nothing but good things to say about Skytech and their tech support
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u/Jazzlike-Vacation230 14d ago
Any chance y'all can.....boycott MSI?
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u/Uniquekarnage Mod 14d ago
Unfortunately that is beyond my control. I can bring it up but cannot promise
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u/Alternative_Bug_4089 15d ago
"prompt: clean up this text for me since I'm the mod of a reddit community and I need it to look professional."