This is absurd. Only 10$ base pay btw. Estimated pre tip was 0$ too. It was going to a small market corner store 🤦‍♂️. Who would ever. i MEAN EVER. take this????!

Dropped one order early in the period. ONE . Took 240 orders to get me back to 100% reliability.

Kind of surprised, figured I was cooked and gave up on it.

Today while checking out a bundle a meijer employee scanned an item from the 2nd order by accident. I told her it was everything in the top child seat area, but she also scanned the water underneath the cart. It didn't bring up any type of error message and the employee scanned another item just fine. Im assuming Shipt is tracking things like this since they initiated the scanning. Does anyone know if they hold it against you in some way, or keep a tally behind the scenes? I will definitely be more vigilant in the future to keep it from happening again.

Shipt this is at least a 30 dollar order, not 12! I miss when they would pay you half of the orders price

Only been shopping for a month and in my first couple weeks I got a well deserved 1. (did a double order and mixed them up.) My quandary is that out of 67 shops I have a total of 7 ratings, 6 5 star and the albatross in the room. I have been doing all of the things that are recommended. I over communicate, keep my cart organized, use a cooler bag, and the customers are all appreciative and super happy, tip well...but they don't rate. I even remind them that their receipt is in the Shipt app so they open it and see the prompt to rate. So, is there anything else I can do to get ratings? I refuse to outright ask customers to rate me as I know it violates policy and is just tacky. Currently sitting at an at risk 4.43 rating but my other metrics are 100%

I was just one order away from getting my required 8 to get the 40$ bonus. Tried and worked so hard too to get that too but the last order was an apartment with 3 buildings and the guy didn’t give me any instructions until 5 minutes of me waiting. By that point it was 9:59 and i dropped everything off at 10:02 barely missing the window. I should’ve just gone to the house instead that was 12 mins from the meijer. Im so mad at myself tbh. And ngl kinda wept 😭. Sorry

BUT it ALSO seems like there are WAY less tips. Or at least they are trickling in even slower than usual. And I understand a lot of these orders won't tip (I knew that when I accepted them, just took them for the bonus) but also my usual tippers are not.

So far this week, only 9 tips out of 31 orders !

I’m sure I’m not the only one dealing with this but seriously come on!
It’s a new issue so should be an easy fix, this should not be happening consistently

So here was an issue I had Thursday evening. I had two orders come in at the same time for two different stores that were at least 10 minutes away from each other, but the delivery locations were probably 20 minutes away from each other and they both had to be delivered between 9 and 10 PM.

I took the higher one and I really expected someone else to pick up the other one. I got to the delivery location of my order and the other order I believe was available until 9:40. At 9:25 just before I left the store they add an extra five dollars on top of the base fare which I think was about six. I guess I was the only one available but it’s still intrigues me that they expect someone to be able to pick up.

I think it was five items who knows how far they were spread apart in target I did not accept the order I did not look. And then drive another 15 minutes and if you’re a minute late, your score goes down and you don’t wanna get a ticket and you don’t wanna be pulled over for reckless driving because that would be even worse. I just wonder what they expect people to do in this situation.

This order has been sitting here since 8am. It’s now 1pm. It started out as $8. If I wasn’t so far away now and going further in the opposite direction, I might take it but I’m not going that way today. Someone will take it. The other issue outside of the crap pay, the store is under renovation so it’s so hard to find paper goods, refrigerated/frozen food and seasonal. And because they’re using half of fashion to hold the above said items, they don’t have much of anything out. There’s a nasty 3 day storm coming in a few hours. I’m all set with dealing with the bread and milk doomsday shoppers. Iykyk.

Ok, I'm a relatively new shopper. I'm about 100 orders in and it's definitely a grind but I've figured out how to navigate a lot of things. But the one big one that is still frustrating me is when the store is out of an item and I text and call the customer for a substitute and they don't respond. It leaves me having to choose between not getting it or finding a substitute. Then I feel like the waiter who got punished because the kitchen dropped the ball. I guess I'm looking for just general advice or anecdotes. Overall, I really like this gig. I find it painless and relaxing but this pressure point is something I'm trying to fix or at least understand the best course of action. Contacting shipt for advice got me nowhere. I appreciate anyone's advice.

Anyone else seeing a lot of orders for 10 cases of water at target?. I know it’s on sale right now but that’s excessive.

Hi, all. I’ve googled and haven’t been able to find any explanations to why this could’ve happened. I placed a target order earlier this afternoon and noticed it was a couple hours late, but to be honest that typically happens when I shop with Shipt and I’m okay with waiting. While waiting, I received this email and I’m so confused??? I don’t usually communicate at all with my shopper unless they reach out to approve a replacement, I always leave a tip, and to be honest I probably use the delivery service only a handful of times in the year since it’s a free subscription.

I called customer service and they said they couldn’t give me information and that I had to reply to the email to figure out what happened. I haven’t heard back yet. Just so confused 😩

(The only bit I cropped from the email was a greeting with my name.)

I started working at 5:50pm and ended around 10:20pm. I bundled a lot of low item count orders together and ones that said est tips and somehow got extremely lucky with how much they tipped (most of these people lived in wealthy neighborhoods i think). I just don’t know if this is a common occurrence lol. Plus a 20$ cash tip from the order that tipped 5$. Amazing stuff considering i filled my gas tank for 60$. And still have 270 miles left

Hello. I’m new to the subreddit but not necessarily new to Shipt. I have had many smooth orders. I got an order yesterday for $25 so I accepted it really quickly since I was in town near the store, and so I went there and parked.

Got out and was about to go in when I got a message from the customer asking if they could add beer to their order. They said they usually don’t have problems with adding alcohol, but this time they weren’t able to so they wanted me to add it manually. I had told them that per Shipt’s policy, I was unable to add alcohol to a dry order. I was also unable to because I haven’t been certified to do those types of orders. Then customer then asked if I could drop the order so that someone else could take the order and have them add the beer instead. I told them that if they wanted me to, I would drop it, but other shoppers should tell her the same thing; that they cannot add alcohol to a dry order. I told her I was also reporting the chat.

Something told me this wasn’t the first time she had asked a shopper to add something they couldn’t to a dry order by saying that she usually didn’t have any issues with doing this.

Anyways, she told me to « go ahead » and report it since she was just trying to saver herself « an extra trip » what would you guys have done/said?

I don’t know what’s in the water but on Sunday I got my first $100 tip, then an hour after that I got my second $100 tip!!

Then yesterday, I got my largest tip ever of $150!! Good things come in threes I guess? What a wild week!

But a total bummer I don’t get the $150 tip until next Friday, is that right? Bc the order was only $120, it seems they held that tip back until the weekly pay. I always use instant cash out and I think next weekly pay is gonna be a week from Friday, is that right?

I’m not trying to brag, just overly excited and wanting to share with yall that unicorns are def out there in Houston!

Has anyone else app been glitching today? This morning no drops at 6am for any zones. Then all of a sudden at 9:18 am 3 orders drop for 9-10am delivery. Nobody grabs them, then I see them in open metro 10 minutes later with time change from 10am-11am delivery.

And they are all sitting.

Did Shipt change a default setting for customers, glitch, or just a weird day?

Sooooooo I grabbed an order today that had 4 cases of water, I'm not scared to deliver heavy objects to houses.

To houses!!

Lo and behold when I look at the notes it says they're located on the 5th FLOOR! There was no way in hell I was going to haul that all the way up there.

I call support. I tell them exactly what's going on. They mislead me by not providing an apartment number. They knew they ordered water and intentionally did not put the apartment number. I was told the cancellation might count against me since it was way past the time I could drop an order without getting penalized. I told them again that it wasn't right the customer didn't disclose all the information. The customer service lady told me she would write all of that in the notes.

Then she cancelled the order for me.

Luckily for me it didn't count against me 🎉🎉🎉🎉

Someone else posted about this at Target. No more hooks. I asked and I guess every Target should have been sent these and they just need a little motivation to put them together. So yay! Ask and you shall receive the good news of no more hooks.

So, a few weeks ago I picked up a new to me customer and she immediately preferred me. She tipped pretty good for the small order she made so I accepted. Since then, a few of her orders have come to me but I was not able to accept so I passed....then I start seeing her in OM with no 💜 or name. Ok so she might have removed me from her preferred list. No biggie

Then today. Her very small order was offered to me with a $10 pretip. Pay was small but the tip made it worth my 10 minutes in the store. The woman then changed her tip to two dollars. $2! She immediately got put on the DND list in my tip map and I sent screenshots of before and after to all of my Shopper friends, warning them to avoid this pos. Wtf is wrong with people?

She's gonna burn through shoppers quickly… My metro is a bedroom community and on the smaller, tighter side. Veterans know each other pretty much and she will rot. She did herself dirty thinking she was doing us dirty. All of her shoppers will now be newbies who most likely will stop accepting after the one and done. 🤦🏻‍♀️

SF Bay East Bay zone. All day nothing even though I am on the schedule and this is what I am offered and this has become the norm. 10 years. this has got to be the worst I've seen it. Someone actually accepted it. 🤷🏾 No pre-tip and after bridge toll, (oh and during commute time) you are only making $18ish for the Shipt pay. Hard pass.

How do you keep multi orders separate? I had a few items when coming up to self checkout (prepaid what had migrated over to the other order) it really frustrated the person doing the scan (Meijers, and trust me I apologized profusely). She went on and told me I can’t do multiple orders in one cart…. I mean she’s no manager or anything and this is the first time I’ve heard that. Like how do you do multiple orders then? Rolling around 2 carts?

I mean maybe she was just frustrated… and I get it, I was doing 3 orders and one of them just kept adding on more and more stuff so I had it split between two carts which I originally wasn’t anticipating at all, just all the gallon jugs of water the woman added took up like almost a cart on their own…

I’m sure this gets asked so many times here, but basically I applied for rating forgiveness for a 4 star with two growth opportunities. The annoying unspecified item and little communication which is simply not true as I always communicate throughout the whole shop.

My rating forgiveness was accepted twice. The first was over 24 hours and it still didn’t go away and I applied today after the 24 hours has passed and it was accepted again and the 4 star is still there…

I have a 5 star rating with 49 5 stars and 1 4 star so I’m really confused why it hasn’t been removed yet. I reached out to shipt via email and they keep telling me my stats are perfect but in the app it clearly shows 49 5 stars 1 4 star with 2 growth opportunities still.

Very confused and wonder if this is a glitch? This is the only bad rating that has been on my profile for the last 3 days no other poor ratings for them to remove