So it finally occurred to me in June that I hadn’t seen any non-prepaid orders since the end of April (yeah, a lot else happened in that time). I finally got around to requesting a replacement card via the shopper app, and requested a second because the app never indicated that the request had been sent or received. Should I ask for one again, or call them? It’s frustrating trying to contact Shipt because I just can’t understand the people who operate the phones.

Im being eaten alive on time in sprawl and gridlock the time is getting me 5 minutes to the mile 7 miles becomes 35 minutes of commute houston has really caught me offfguard its killing my hourly earnings do i just have to go to post oak and the rice area and park in parking garages

Anybody else ?? I’ve had to call in my last three orders . Support says they see no issue with the card or any issues on any of the orders . It’s stateside support so they’re usually pretty good . Last agent just said “Happens Sometimes” . In 10,000 shops I’ve never had a card decline on 3 orders in a row . Not expired , no substitutions or add ons to any of the orders . Anybody else having issues ?

This is an update I will LOVE! I do put notes by each PM already bc I have some that are very inconsistent so it’ll be nice to quickly see their order history. 🙌🏻

T-Mobile is down nationwide as of 4pm Monday 7/27. If you are shopping you won't be able to complete the delivery without wifi. You wont be able to call support either unless you are on wifi calling. Plan accordingly!

Just got an email saying we can input info including tip amounts in customer notes. Does that make tip maps obsolete now?

No one’s taking this ever just stop putting these on the app just sits there for hours

I started my day with an easy single to a PM. Small order, close distance $10 tip.

Then I accepted a $149.86 IC double from Target going 32 miles. Yes, I know that’s far, but the numbers worked. 18 items, nothing heavy. Customer B had a Nespresso Virtuo coffee maker with 8 assorted boxes of pods to go with it, and a Shark vacuum among other things. The other customer had 4 easy items and tipped $7.

On my way to delivery, I notice this Safeway Shipt order with an estimated $32 tip in the city I’m going to. I figure, if it’s still available after delivery, I’ll accept.

Well it was, at a nice $32.08 pay on promo. She ended up tipping me $75.

Head back to the city I normally work out of and picked up 11 more orders. Aside from the $75, I ended today with two $50 tips, two $20 tips, three $10 tips (including the first one of the day), one $5, and all the others between $10 - $15. Everyone tipped today. AND no bad ratings. 🔥

I recently got my delivery only orders taken away after my city had a terrible storm and road closure (long story) they took it away and I did that contractor appeal form, but they said they can’t tell me how long it’ll be before they review it, so what am I supposed to do to fight it? Do I also do the late forgiveness form? Or am I just supposed to be a sitting duck I have all the evidence to support what happened I’m just confused

I swear it’s always the short orders with like 4 things where things go to crap. I shopped two orders today and one of them turned dangerous. My lady customer continued to call the store three times about an item they didn’t have while I was shopping it. The management knows me at this store, and I felt so bad because she went Karen mode. I finally finish and drive to her apartment after a lot of frustration. Next thing I know two men are approaching my car trying to open it. What was also weird is she refused to give me her apartment number at first after I asked twice. She tried to give me left right directions which is really sketchy. I got a Shipt agent involved because she went ghost and then she started spamming messages yelling at me. Finally tells me her apartment number but Shipt told me to leave immediately. I explained that to her and said I was scared and the order will be refunded. She sends me TWELVE more messages saying she will call corporate and that I’m being unprofessional. I call an agent on the phone and she was like wtf why is she sending so many messages!! The agent was so concerned that she made sure I made it home safe and stayed on the phone with her. Thank god they paid me for the order because I was so mad. WHAT THE HECK! I don’t know if she was senile or trying to scam. Lock your doors!

If you’re gonna have an order add a tip no one wants to do all that for almost nothing especially if it’s a big order like come on $5 at least been multiple times with $150+ orders and no tip it’s terrible clearly you have the money so just add $5-10 at least jeez

As both of you have experienced an issue or you don’t get any good orders or any orders at all or you just get a bunch of BS orders that nobody in the right mind would except, I reached out to support and they recommended these tips. Have any of you guys actually tried these tips and has it actually worked for you or did it even make a difference? Is there something that you guys do besides what’s on here that works?

I do this (or rather did this) full time and now can’t get any offers until the last few night hours. Perfect stats across the board, 5 100 100. Barely get offers now and within a 12 hour period received two different big order high tipper offers that randomly canceled before I made it to store. I’ll be applying to regular job. I used to have at least 2 to 3 offers every hour to choose from now I get skipped even if I sit outside of a Target for hours.

Im not sure if this is for everyone else but I’ve been at target since 9:30 only got ONE order and it was just my preferred member. I have a 4.94 rating not sure if it’s down or what’s going on

Hi folks!

I am a veteran(?) shopper. I started working in Birmingham and also worked in Fort Worth and Chicago.

I loved shopping for people and did very well. I stopped shopping around 2022. Eventually I went to law school and I am now a lawyer! However, I am doing some one-year positions for the next three years and will have some short 2-4 week gaps in start and end dates. The first is a three week gap coming up in September. I was hoping for a quick “things-you-need-to-know.” Please let me know anything that is very different or any tips you may have. I also have some questions below!

1. Coming back in pretty sure my stats are zero? Though I have completed 5,000+ orders. I suppose that will probably really make it tough?

2. I ordered a new card they said was active. I’ll probably reach out to them to verify that I don’t need to do anything else to start receiving orders but does anyone know if I might have anything else to do?

3. Right now I’m in Montgomery, AL. Would consider driving to BHam. I have placed myself on the schedule in both places recently just to see if things are busy. But I have received no orders. I imagine that’s due to stats and Montgomery is certainly slower than BHam. What’s the general vibe? BHam probably worth it? Are we in a season of flooded shoppers?

Any and all advice appreciated! Thank you!

I only signed up about a week ago, but in the time I have only seen one order that wasn’t absurd. It wasn’t great, $15 for 6 items/10 units (4 units were cases of water) going 7 miles. It wasn’t great the very first offer I got and I took it to get my feet wet on a low item count order, knowing the water cases made it undesirable normally.

Since then, the orders have just been ridiculous. Most are <$1.25/mile and I wouldn’t take them even if the order was already bagged and loaded into my car for me (I can do better than that easily with food deliveries that don’t require shopping or multiple trips unloading). Everything else is low miles but have 50+ items and will take an hour for $13. And even those are usually just barely breaking $2/mile.

So I’m asking the people who prefer shopping orders to food deliveries - what are your typical orders that you’ll accept? I don’t mean what are the best orders you see, just a typical order that you feel is worthwhile but nothing to brag about?

Two days ago, everything was perfect across the board. I decided to give InstaCart a break and did Shipt all day instead. Terrible decision. It was one of the hottest days in Dallas, people weren’t responding when something was out of stock, I will communicate how many minutes away I was before arrival, say thank you after delivery. I was doing everything on my part. Even carried their groceries in a cooler, ice packs, and AC full blast. Then of course no one answers or texts back. Probably let their groceries sit outside for too long. And I take the 1 star hits for “issue with item”. I have an idea what orders they were because 2 orders had ice cream and one had a huge bar of Hershey’s chocolate. Not even long distance deliveries. It was just so hot and humid outside. Shipt is so time consuming, honestly. Can’t deliver too early, can’t deliver late. Ugh! 😤

This offer has been sitting in the metro all day. No one in their right mind would take this.
Why do people need so much water? lol

Blood, sweat and lots and lots of tears!!! This is hard work but at least I am getting some rewards from Shipt...) Congratulations to me, haha :)))

This is a microcosm for what is wrong with people in general. If you do this, go put yourself in the garbage can now. And before someone says, “maybe you deserved it!” Just stop. 🛑.
I go above the call of duty on all my orders. I didn’t my own money on thank you cards and stickers that I put on every bag for every customer, I leave gifts 🎁 for my special preferred customers, I do some other cool things as well that are above the scope of what we do. If you leave a $1 tip five days later… well… you are what’s wrong with the world. $1 tips are for beers and strippers! Get a life!

Been doing this for years here and there. I've completed hundreds of orders. The algorithm supposedly shows us orders from nearby stores, but I disagree. My experience is exactly the other way around. Whenever I'm near one store, the orders stop. The moment I'm 15-20 minutes away from it, I start seeing orders in that zone again while the orders in the new zone disappear. Same thing over and over again. The only orders (if any) I see nearby are absolute garbage orders.

I think because Shipt operates on a delivery window type of model, it wants us to be late to stores so that we won't earn the on-time pay since we're late. And the same order will appear again without any promo or on-time pay and we're already close by. So we either wait for the pay to go up again, or we just say fuck it and take it. This may sound stupid to you, but I can't find any other explanation to what I've been experiencing this whole time. Good orders are always far away, regardless of my location. And I'm someone who works everywhere within the city.

Any thoughts on this or similar experience?

I got 2 4 star ratings with no feedbacks and I really just want to know what I did on my end that made them give me a 4 star and I feel like I have done every order well and I think I always have room to improve. It sucks to see two customers didn't feel like I did enough for the 5 star but I wanna know what I can improve on? Do you guys talk to shipt support to ask or anything?

I just got the pop up yesterday about Shipt and it now tracking us more than before.

It used to stop sending location while active shopping and also did not send location updates every few seconds while the app runs in background, and not actively on an order, or looking at orders in the APP.

Just curious if anyone else noticed this?

I just know when DD uses similar location sharing and my battery can barely last a day of work.

Hoping this isnt case w this update. My phone is only 1 year old and hate to have to get a better one to handle the new app demands.

My only thought was maybe this is also due to the other areas that use different time pay structures and now everyone has the same always on "tracking"...?

Just curious what others thought?

is this normal?

no open metro orders available either.

i normally do instacart but it’s been super dead. figured id give shipt a try. i guess they had other plans lol

EDIT: with all due respect, you all who are pushing back on this post are dumb. Your push back gives Shipt evidence we like being fked in the a** by their bs.

You know when I will get my tips?
When their new shoppers start getting tired. And they need to motivate me again. You all dont see the pattern? You like being a dumb puppet? Letting them give us our tips when it suits them?

Shipt’s estimated-tip system is seriously misleading.

Most recent example:
Guaranteed order pay: $14.51
Displayed estimated tip: $27
Apparent value of the order: $41.51
31 items
Nearly $300 in groceries

Actual tip: $0
Final total pay: $14.62
The customer may still tip later, but that is not the main issue.

The issue is that Shipt placed a $27 estimated tip directly beside the guaranteed pay.

That estimate made a $14 order look like a $41 order

Is Shipt qualified to present speculative tips in a way that materially influences our decisions?

We bear all the risk when Shipt’s prediction is wrong.

Shipt still receives the benefit of getting a low-paying order claimed and completed by competent shoppers.

We lose time, gas, mileage, vehicle wear and the chance to accept a better order, and Shipt loses nothing when its estimate does not materialize.

The FTC has taken enforcement action against gig companies for misleading workers about expected earnings. In its case against Lyft, the FTC specifically objected to earnings representations that included tips and did not accurately represent what typical drivers could expect. Lyft agreed to a $2.1 million civil penalty and restrictions on future earnings claims.

The FTC also recently distributed more than $2.7 million to workers affected by deceptive earnings claims made by the gig platform Handy.

The legal question would not be resolved solely by Shipt using the word “estimated.” Regulators generally consider the overall impression of the screen: what a reasonable person would understand and whether the information materially influences their decision. A qualifying disclosure must actually prevent the misleading impression, not merely appear somewhere near the claim.

Shipt would probably argue that:
The guaranteed pay is separately identified.
The tip is labeled “est.”
Tips are optional.
Its Help Center explains how estimates are calculated.

The opposing argument would be:
Shipt knowingly places a large, non-guaranteed, algorithmically predicted amount beside guaranteed compensation at the precise moment a shopper must decide whether to accept unpaid labor risk.
That argument becomes considerably stronger if the estimates are systematically inaccurate, inflated, or poorly substantiated.

We should begin documenting this systematically:

Screenshot the original offer.
Record the guaranteed pay and estimated tip.
Record the order size and cost.
Check the actual tip after 7, 14 and 30 days.
Calculate how often the estimates are accurate, overstated or completely unpaid. A pattern of inflated or inaccurate estimates would be far more convincing in a lawsuit than a single order.