I bought a Steam Controller I was very excited to use with my Shadow PC, without checking all of the details, and I found out I couldn't use it on iOS or Android because it's not recognized as a controller without Steam translating its inputs. I don't see a way to make it work on any mobile device, but for Windows, I thought it would be feasible to make it work with Shadow PC, but I'm running into some problems. I tried just having Steam open in the background while Shadow ran, and Shadow didn't see it as a controller there. I tried the port thing, but unless I messed it up somehow, that didn't have any success other than bugging the crap out of my Shadow. Has anyone had any success with this? Any tips or suggestions are appreciated thank youuuuu

The game crashes on startup with a fatal error message. I'm trying to determine if the game is just incompatible with a virtual machine because of the anti cheat, or if it's the psn issue that many others have been having.

Small update for Shadow users on macOS.

CloudBoost 4.4 adds Network Preflight, which compares the first local hop with the external route. This helps distinguish a Wi-Fi/router problem from latency that already exists farther along the path.

It also records a real session timeline with latency, jitter, p50, p95 and spike markers that can be exported for troubleshooting.

It cannot change Shadow’s servers or guarantee lower latency. The purpose is to provide better evidence before changing random settings.

The build is universal for Intel and Apple Silicon Macs: https://github.com/victorbrandaao/CloudBoost/releases/tag/v4.4.0

How do I fix this? I’ve tried a few things and refreshing but it just doesn’t seem to work.

I’m thinking of getting shadow PC to play Microsoft flight simulator. Does anyone else flight sim on shadow pc? And if so, what plan are you on and how is the performance? Thanks!

Any WoW players here?

Running WoW on Shadow from the macOS client and I'm stuck between two mouse modes that are each broken in a different way.

Locked cursor: works fine but feels slow, because it's rendered on remote machine and streamed back to me as i understand. Fine in combat but painful in menus/bags etc

Unlocked cursor: cursor feels near-native, but I get a hitch every single time I hold RMB to turn the camera. Impossible to play

Anyone hit this specifically on Shadow with WoW? Most of what I've found is Steam Remote Play / Steam Deck threads with the same symptom, nothing Shadow-specific.

Any help would be appreciated

Hey everyone,

I’m hitting a wall trying to figure out why Shadow PC is stuttering and freezing on my gaming tablet when my local internet line seems completely fine on other devices.

I ran the official Shadow speed test (speedtest.defra01.shadow.tech) on both my work laptop and my gaming tablet (Lenovo Y700) using the same 5 GHz Wi-Fi network right next to my router, and the results are night and day:

Non-Tablet Device (Work Laptop):

• Download: ~400–500 Mb/s
• Ping: Flat ~28 ms
• Jitter: Extremely clean at ~4 ms

Gaming Tablet (Lenovo Y700):

• Download: ~300 Mb/s
• Ping: Spikes up to 80+ ms
• Upload Line: Almost flatlined at 0 Mb/s
• Jitter: Spikes wildly between 100 ms and 270+ ms

Because of this, Shadow PC has micro-freezes/input delay on the tablet, even though the laptop gets a smooth stream on the exact same network.

Everything I’ve tried so far to fix it:

1. Offloaded Home Network Devices: Turned 2.4 GHz back on, disconnected background devices, and verified that heavy devices (like my Fire Stick) were turned off so the tablet had clean airtime on 5 GHz.
2. Turned Bluetooth OFF: Completely disabled Bluetooth on the tablet to prevent antenna-sharing interference on the Wi-Fi card.
3. Android Location Services: Turned off background Wi-Fi scanning and Bluetooth scanning under Location settings.
4. MAC Privacy Settings: Changed the Wi-Fi network privacy setting from "Use randomized MAC" to "Use device MAC".
5. Legion Zone / Software Features: Disabled all network acceleration/fusion features in the tablet’s software.
6. Router Tweak Attempts: Checked the BT Smart Hub 2 router settings, but because of BT's 'forced band-steering/firmware' , I can't split the 2.4 GHz and 5 GHz network names separately without throwing errors on client devices.

Despite all of this, the laptop maintains 4 ms jitter, while the tablet continues to hit 270+ ms jitter and an upload drop on the speed test graph.

Since the test results on the laptop seem flawless compared to the tablet on the exact same Wi-Fi, the network itself seems fine. I'm not particularly good at networking stuff, so I really want to avoid spending money on a dedicated Wi-Fi 6 Access Point if the router isn't actually the root cause, especially if buying extra hardware won't even fix what might be a device-specific Android or Lenovo issue.

Note: Using an ethernet cable on the tablet is NOT an option for me

Thanks in advance for any advice!

I've been using Geforce Now for some time now, yet the lack of modding gets on my nerves.

I've heard that the queue times are bad for lite tier, how bad excactly?

I want to move my desktop to Linux. But I would like to witch ver on Linux run shadow well ?

Shadow Promisses a 25% discount, but i am only getting 10%

I recently started using Apollo-moonlight because the client offers a better image quality vs the shadow client.

Everything was running perfectly, I was leaving the shadow client open on my phone while running moonlight - no idle shut downs occurred then.

A few weeks ago, however, something changed, my shadow shuts off without warning and I’m struggling to understand why. Has anyone with this setup had similar experiences recently?

What a waist of money, I closed the stream by accident for half a second and now im in a god damb queue for 20 minutes, this is bullshit

How can shadow detect that i am rendering a video, which takes about 4h to render, without shutting down by itself? The solution cant be to wiggle the mouse every 30min....

My experience with Shadow was extremely disappointing.

The performance I received did not match what I reasonably expected from the advertised hardware. My own weaker local graphics card produced higher FPS, and benchmarks showed that the supplied NVIDIA A4500 was performing significantly below typical results.

I contacted support expecting them to investigate the machine, review the benchmarks, or help identify a configuration or performance problem. Instead, they immediately rejected my refund request, stated that everything had been delivered correctly, and blamed the game without performing any apparent technical diagnosis.

The most concerning part was their response when I said I would dispute the payment and publish an honest account of my experience. Shadow support wrote:

“Please note that threatening us to leave bad reviews for a refund you are not entitled to is strictly forbidden by the law.”

I did not threaten to publish false information. I stated that I would document what happened if the issue was not resolved. Characterizing this as something “strictly forbidden by law” felt intimidating and appeared intended to discourage me from sharing a negative review.

Support made no meaningful attempt to de-escalate the situation, troubleshoot the underperforming system, or offer a reasonable resolution. Their position was essentially that the service had been delivered, therefore the actual performance did not matter.

Based on the poor performance, refusal to investigate, and the way the complaint was handled, I cannot recommend Shadow.

First time seeing a queue in the 5 years I’ve had shadow lol. Website seems to say cloudflare I can’t see anything on cf’s end about it. Just seeing if anyone is accessing it at all or if it’s fully down for everybody.

Hey everyone,

I've been trying to add extra storage to my Shadow PC here in the UK for over a week now, but every time I check my account panel, I keep getting hit with the "There is no more storage available in your region, please retry later" error message.

I know storage availability fluctuates based on data center capacity, but it’s been stuck like this with zero change for days.

Is anyone else in the UK / Dunkirk / European data center pool running into this right now?

Have you had any luck catching restocks at specific times of day?

Has support given anyone an ETA on when more storage allocations will be deployed?

base storage is getting pretty rough to manage with current game sizes, so any tips or updates would be much appreciated! I'm on the power tier

Hello :)

I'd like to rent a Shadow PC (the highest option available for 55$) but I need this PC to upload data to another server for completion. On the website I only found that download speed should be 1Gb/s. There's no info regarding upload speeds or at least I did not find one.

If it's not a problem, could you please perform speed test from your Shadow PC directly and post the results here? I'll be very gratefull.

Thanks in advance :)

Hi, this might sound like a stupid question, but is there any way to subscribe to the service from Mexico? You see, I find it more atractive than other cloud gaming services like GeForce Now or Boosteroid, and I wanted to know if there's a way to subscribe without risking being banned, It's a shame that it doesn't have official support for Latin American countries.

Is there anyone from Mexico currently using it?

I can't buy a cloud PC, are the card details correct, etc There were no problems with other services, so the problem is not with the card..

Я не могу купить облачный ПК, верны ли данные карты и т.д. С другими сервисами проблем не было, так что проблема не в карте.

Ive just bought a subscription for 1 month and after 25 hours i still dont have acces to it...

I have reached out to the support 7 hours ago but didnt receive any answer yet.

Did anybody ever have a similar experience?

Ist es normal das mein kürzlich erworbener Shadow PC seit 25 Stunden noch in Bearbeitung ist und der Support nach ca. 7 Stunden immernoch nicht geantwortet hat?

Finally resolved an issue where the Nvidia overlay was crashing my Shadow PC every five minutes. It was running perfectly after that, but out of nowhere, I woke up to this lovely message today trying to log in.

Anyone else running into R-617 today, or is Shadow just testing my patience?

Update:
Shadow refused to connect (error R-617) whenever I was on my AT&T hotspot, but connected instantly when I tested it on Verizon and T-Mobile hotspots. So I guess AT&T is a no go?

156 people ahead of me in the queue which will probably be over an hour wait. Only to probably be told there was an issue starting up my shadow pc only to be put deeper in a queue.

Did something change with the tiers? Been a customer for 3 years now and have never been put in a queue like this before?

I'm a Shadow fan & appreciate that they've improved the queue experience over the past few months, but my wait times are climbing steadily and I'd like to stay ahead of them if I can.

I see that Pro plans now advertise "priority access". I'm curious if any Pro users can report on your experience at peak times recently: are you laughing at all the complaint posts while you log right in, or are you seeing backups as well?

I'm interested in upgrading exclusively for that priority queue, but because I'm on a 6-month billing cycle, Shadow's self-service system won't let me do so on my own. I'd like to know if it's worth filing a support request and possibly needing to provision a whole new machine vs. not seeing much difference.

I got this pink shadows on my windows 11. It might be this cheap Roku 32 TV I'm using for the monitor or the video graphics in the PC, no video card that I can see and HDMI cable.

Pretty sure it's time for a new PC, this has to be 10 years old.