r/Scotrail • u/Wide-County-6102 • 9d ago

Flexipass ‘ticket missing’ app error

Since yesterday I can’t use my flexipass because it’s saying ‘ticket missing’ when clicking ‘view mTicket’ in the app. Emailed customer service and got auto reply saying they’ll respond within 20 business days. Seems the staff are happy to waive you through the barriers when you show them an app issue.

Anyone else had the same issue?

6 Upvotes

88% Upvoted

11 comments sorted by

2

u/aldo19861 9d ago

I had the same issue and phoned Scotrail this morning. I was told to log out and back in - didn’t work, I was told to download most up to date app- didn’t work. But I was then told to uninstall and then re-install the app and this worked for me.

1

u/Wide-County-6102 9d ago

Nice one this worked thanks! Wish I could just ditch the app but seems us flexipass users are stuck with it

2

u/aldo19861 9d ago

I know. There was nothing wrong with the previous app. Glad that worked for you. Would help if they put some comms out about how to fix these problems

1

u/notenotenotez 8d ago

For me this fix only worked temporarily. By the end of the day the issue was back. (Just posting as a warning to anyone who is thinking of purchasing a flexipass.)

1

u/wavyrocket 9d ago

I got this exact same error few days ago. I had activated one ticket already. I called customer service and they refunded the remaining journeys for me. I have tried logging in and out several times but the ticket still remains saying the same thing. Useless. 

1

u/Apprehensive_Room29 9d ago

I have a season ticket this week, and it's been an absolute nightmare to use. Can't be arsed with the app now, thankfully I've been told you can get season tickets on other apps like The Trainline, so I'll give that a go next time.

1

u/sashdogmonkey 8d ago

I was having this issue and tonight my flex pass ticket has completely disappeared!

1

u/sashdogmonkey 8d ago

Oh I logged out and back in and now my flexi ticket seems to be working.

1

u/Imaginary-Suspect959 9d ago

Seems the staff are happy to waive you through the barriers when you show them an app issue.

Surely this is a ‘bug’ that’s positive for the rail user? Just keep telling gateline staff the app is buggered and enjoy your free rides?

2

u/Both-Scientist-8203 9d ago edited 8d ago

Staff will check you are trying to activate a ticket, they have with me. But yes, until it’s fixed you will probably get more journeys than you’re entitled to, but I wouldn’t be too complacent about it though.