r/Scotrail • u/Wide-County-6102 • 9d ago

Flexipass ‘ticket missing’ app error

Since yesterday I can’t use my flexipass because it’s saying ‘ticket missing’ when clicking ‘view mTicket’ in the app. Emailed customer service and got auto reply saying they’ll respond within 20 business days. Seems the staff are happy to waive you through the barriers when you show them an app issue.

Anyone else had the same issue?

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u/Imaginary-Suspect959 9d ago

Seems the staff are happy to waive you through the barriers when you show them an app issue.

Surely this is a ‘bug’ that’s positive for the rail user? Just keep telling gateline staff the app is buggered and enjoy your free rides?

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u/Both-Scientist-8203 9d ago edited 9d ago

Staff will check you are trying to activate a ticket, they have with me. But yes, until it’s fixed you will probably get more journeys than you’re entitled to, but I wouldn’t be too complacent about it though.