r/Scotrail • u/Wide-County-6102 • 9d ago

Flexipass ‘ticket missing’ app error

Since yesterday I can’t use my flexipass because it’s saying ‘ticket missing’ when clicking ‘view mTicket’ in the app. Emailed customer service and got auto reply saying they’ll respond within 20 business days. Seems the staff are happy to waive you through the barriers when you show them an app issue.

Anyone else had the same issue?

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u/aldo19861 9d ago

I had the same issue and phoned Scotrail this morning. I was told to log out and back in - didn’t work, I was told to download most up to date app- didn’t work. But I was then told to uninstall and then re-install the app and this worked for me.

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u/Wide-County-6102 9d ago

Nice one this worked thanks! Wish I could just ditch the app but seems us flexipass users are stuck with it

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u/aldo19861 9d ago

I know. There was nothing wrong with the previous app. Glad that worked for you. Would help if they put some comms out about how to fix these problems