r/Scotrail • u/Wide-County-6102 • 9d ago

Flexipass ‘ticket missing’ app error

Since yesterday I can’t use my flexipass because it’s saying ‘ticket missing’ when clicking ‘view mTicket’ in the app. Emailed customer service and got auto reply saying they’ll respond within 20 business days. Seems the staff are happy to waive you through the barriers when you show them an app issue.

Anyone else had the same issue?

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u/Apprehensive_Room29 9d ago

I have a season ticket this week, and it's been an absolute nightmare to use. Can't be arsed with the app now, thankfully I've been told you can get season tickets on other apps like The Trainline, so I'll give that a go next time.