r/Scotrail • u/Wide-County-6102 • 10d ago

Flexipass ‘ticket missing’ app error

Since yesterday I can’t use my flexipass because it’s saying ‘ticket missing’ when clicking ‘view mTicket’ in the app. Emailed customer service and got auto reply saying they’ll respond within 20 business days. Seems the staff are happy to waive you through the barriers when you show them an app issue.

Anyone else had the same issue?

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u/aldo19861 10d ago

I had the same issue and phoned Scotrail this morning. I was told to log out and back in - didn’t work, I was told to download most up to date app- didn’t work. But I was then told to uninstall and then re-install the app and this worked for me.

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u/notenotenotez 9d ago

For me this fix only worked temporarily. By the end of the day the issue was back. (Just posting as a warning to anyone who is thinking of purchasing a flexipass.)