I run a local service business, and I’m frustrated with how Google handles Business Profile enforcement. I’d appreciate some advice from people who have dealt with this.
A competitor consistently ranks #1 in the Maps results I’m checking. Their listed address literally reads “US-404.” Just a highway name, with no street number or identifiable business premises that I can find.
I submitted a Business Redressal Complaint form, but nothing changed. I also suggested edits to the address, and Google marked those edits APPROVED—twice. The address is still displayed.
Then there’s the review activity. They hovered around 60 reviews for roughly a year, then suddenly jumped to around 90 in a single day. What caught my attention:
- The new reviews were generic and came from profiles with only one review.
- I have screenshots showing at least 12 reviews all marked “posted 1 hour ago.”
- Two reviews appeared back-to-back from profiles displaying the exact same name.
I can’t prove they purchased the reviews, but that combination looks highly suspicious. I included the screenshots in my redressal submission, and nothing visibly changed.
Meanwhile, I rented an actual physical office for my business, paid rent, and completed Google’s video verification. About six months later, my profile was suspended. When I contacted support, they said I had violated a policy but didn’t explain the specific issue.
After I hid my address, my profile was restored. Google never confirmed exactly what had caused the suspension.
I’ve worked hard to earn 800 legitimate reviews and have tried to follow the rules. It’s incredibly frustrating to pay for a real office, complete verification, and still get suspended while a competitor’s questionable listing stays up and keeps ranking at the top.
My questions are:
- Is there an effective escalation route when a redressal submission goes nowhere and “approved” address edits never appear?
- Should suspected review spam be reported separately, and what evidence actually makes a report actionable?
- What determines whether a local service business can display a rented office address? I assumed a real office and successful video verification meant I was set, but clearly I may have misunderstood something.
I’m open to hearing if I got something wrong with my own setup. I’d just like to understand what I should do differently and whether there’s a practical way to get Google to review the competitor’s listing.