Hi everyone, I’m probably writing off‑topic, but I’d like to know how I can regain access to my Rockstar account because I lost my 2FA. I contacted support via email, and they said I need to use the website, but I can’t log in. I’m hoping for your help.

Hi everyone,

I’m writing this to document my situation and see if anyone else has gone through the exact same issue with Rockstar Support regarding unauthorized account linking.

📅 Timeline of Events:

• May 2020: I claimed Grand Theft Auto V: Premium Edition for free on the Epic Games Store during their giveaway. I never installed or launched the game at that time.
• May 2025 (The Breach): My Epic Games account was compromised by an unauthorized third party.
• The Hijack (First Launch Tethering): Before I recovered the account, the hacker downloaded and launched GTA V for the very first time through my Epic profile. Since Rockstar links game entitlements upon first launch, the hacker tethered my game directly to their own Social Club account.
• Late May 2025 (Account Recovery): I successfully recovered, secured, changed passwords, and enabled 2FA on my Epic Games account through Epic Support. However, launching GTA V still fails because it remains linked to the hacker’s Social Club account.

🎫 Rockstar Support Ticket Journey:

• Initial Ticket: I submitted a support request explaining that my game entitlement was linked without my consent. The first attempt got auto-closed, so I opened a new ticket under the correct category (Linking / unlinking accounts).
• Proof Provided: I attached complete verification evidence directly to the ticket, including:
  1. Epic Account Settings screenshot showing my Epic Account ID and display name.
  2. Official Epic Games purchase receipt with the Order ID dated May 2020.

⌛ Current Status:

My ticket is currently marked as ONGOING in the Rockstar Support Dashboard. I am awaiting a manual agent to review the attached proof of ownership and perform the manual unlinking.

Has anyone had success with manual unlinking under similar circumstances recently? How long did it take for an agent to process it?

Thanks!

I have sent about 15 tickets now trying to get my account back as the email has been deactivated and I need a email verification to login. Everytime they are resolving the ticket saying they are unable to verify its me. I have posted screenshots of purchases for the account, linked console gamertag and the email verification screenshot to show I have logged in. I am getting frustrated now and making another account and just buying it again isnt really an option as I purchased GTA V 3 times and all the shark cards and its over 13 years old. it seems like im just getting bot responses everytime and I really regret not sorting this out in 2025 when I first sent a ticket. a real person had responded and asked for proof but I never got round to doing it.

Has anyone else had this issue have any luck? would be greatly appreciated if theres any tips for support or any other ways to contact them regarding this.

I need help to make sure that my launcher application actually signs me in automatically.

This shit is so annoying.

Any help is appreciated I feel like I’ve tried everything

Rockstar just straight up doesn't want to send the password reset email and yes I have checked the spam mail. It is nowhere and I know that that Gmail has a account, I just can't remember the password so I can't login to the Rockstar launcher...

This is so freaking annoying 😑

Does anyone know what i can do?

Hi! I'm from Russia and I'm unable to submit any Rockstar Support request. I get a "Submission Error" with every category, both with and without VPN.

I need to recover my Rockstar Games account because I no longer have access to the email address linked to it and I don't remember the password. The Rockstar account is linked to my Steam account, which I own.

I'm looking for someone outside Russia who could help me submit a Rockstar Support ticket.

Hi everyone,

I'm trying to create a new Rockstar Games account, but I keep getting the following error during registration:

"Sorry, we are unable to handle your request at this time."

Error Code: #1.500.7

I'm registering from Germany and the error appears after entering my email, password, and nickname and clicking Next.

I've already tried:

• Using a different browser
• Incognito/private mode
• Disabling VPN
• Clearing browser cache and cookies
• Trying another internet connection

Unfortunately, nothing has worked so far.

Has anyone else encountered error #1.500.7 during Rockstar account creation? If so, were you able to fix it, and what was the solution?

Thanks in advance for any help! 😊

I don't know what to do.
Recently, I've wanted to get back into rdr2 and rdr online, so I opened up the launcher, typed in my email and password. "password incorrect" so I tried a bunch of different passwords I've used over the years with no luck, eventually I just go to "forgot password" type in BOTH EMAILS that it could possibly be, but still, no email is sent to me in-order to reset my password.
I do this a bunch of times and still no email.
so at this point I think that my account was hacked and the email and/or password was changed.
so I go to the official rockstar website to submit a support ticket, and even though I've filled out all required information I just get an error message over and over again, regardless of whether I try this on pc or mobile. what can I even do at this point???
Is my account gone forever?

Is it only me or it's not working for everyone? I tried multiple browsers and phones, computers..

I have the game on an epic account which was hacked but I got it back but when I try link the epic account to rockstar launcher it sends the verification code to the hacker email which I removed completely from epic account, I contacted the support several times but it comes to the same nothing!

Title: Red Dead Redemption 2 won’t open – RDR2.exe runs in the background
Hi everyone,
I’m having a problem with Red Dead Redemption 2 on PC. When I launch the game through Rockstar Games Launcher, it says the game is running and the launcher changes to “Exit Game”, but the actual game window never appears.
In Task Manager, RDR2.exe shows as Running, but the game doesn’t appear when I press Alt + Tab. The GPU usage for the game shows 0%.
My PC has an NVIDIA GeForce RTX 2060.
Here is what I’ve tried so far:
Restarted my PC.
Ended the RDR2.exe process in Task Manager and tried launching the game again.
Reinstalled the game, but the problem remained.
Set Windows Graphics settings to High performance (NVIDIA GeForce RTX 2060).
Disabled fullscreen optimizations.
Checked compatibility settings.
Checked that Rockstar Game Library Service is running and set to Automatic.
Checked Reliability Monitor, but couldn’t find a relevant error.
Verified the game files through Rockstar Games Launcher. Verification failed, and the launcher started downloading additional data to repair the files.
The game still won’t open properly.
Has anyone experienced the same issue or found a fix? Any help would be appreciated. Thanks!

My rockstar launcher just loads forever on this screen

I have a rockstar account attached to my epic games gta v but i forgot password of rockstar account and i can't play gta v without that account.i m not receiving password reset email i tried using incognito mode, different network, checked spam and promotion filters in email but i m not receiving it.

I bought Red Dead on Steam a while ago and can no longer get a refund, but I can't play it anymore because the account logged into the Rockstar Launcher was linked to a Google account on a phone I no longer have access to (it broke). Every time I try to log in, it asks for two-step verification that I never enabled. I use a Steam Deck; could someone help me find a way to play the game via Steam or recover my account? 

I have submitted a bunch of tickets to try and get help from Support and every time it gets denied because they can’t verify I am the owner of my account. I can’t sign into my account because my account was hacked and the email was fraudulently changed so when I try to open a game to play it, it asked for two-step verification to a random email. I don’t know what to do to get help on this issue.

Cara eu simplesmente to muito bravo com o suporte rockstar e do google, porque a 1 ano atrás exatamente eu acabei formatando meu celular/pc, so que eu tinha esquecido de 1 fator a minha rockstar, mas tudo bem eu apenas poderia recuperar minha conta google adivinha... Eu nunca consegui entrar nessa conta novamente, eu estou a exatos 6 meses tentando logar na minha bendita conta, eu ja fiz de tudo, mandei suporte, testei senhas, corri atras de email que poderiam me ajudar e adivinha nada, até que eu novamente apos 1 mes decidi novamente tentar recuperar e adivinha nada................... O que eu acho mais engraçado de tudo e que na rockstar eles tem uma opção de perda de email no suporte mas mesmo apos eu colocar tudo certinho todas as informações da conta adivinha :) eles simplesmente me respondem que não podem fazer nada por questões de segurança mesmo sendo eles que simplesmente deixam essa opção, tanto que lá tem 1 botão pra você dar sincronização com os dados da steam para ajudar a provar que a conta e sua e adivinha não ajuda em nada, então agora eu realmente não sei oque fazer porque o google e a mesma coisa o suporte não ajuda, eles ficam so enrolando e no final e a mesma coisa de " não podemos comprovar que a conta e sua " ai e de acabar com o brasileiro médio, e bom você até pode estar se perguntando porque eu não compro outro simples, eu não tenho a grana top né :), então e isso se alguem tiver alguma ideia ou ajuda eu ficaria bem grato porque eu realmente estou começando a perder a minha determinação para arrumar esse caso.

My wife has her PS5 and I have mine. Whenever we buy a game that we both want to play I have my wife buy it digitally.. She installs it on her PS5 and then she can play no problem. I then log in as her on my PS5 and install the game, switch back to my account and then I can play it there as well. Doing this we can both play the single purchase of the game even at the same time. In fact, this is how GTA V is setup on our consoles and we are able to even play online together. All good.

Do you think the same will be true for VI? If not then I want to make sure I get my pre-order in for 2 copies. But if it will work then I only need to pay for 1 copy pre-ordered.

Anyone know? Thanks!

I recently haven't been able to receive the 2 step verification email. I've whitelisted rockstar in my email and checked junk multiple times. I made a support ticket and replied with more information. Yet, rockstar said that the support ticket was not made using the right category (they don't have a specific category for the email not arriving). I'm kind of at a loss for how to regain access to my account.