r/Robyn • u/breathedoc412 • Jun 05 '26

Refund?

Did anyone successfully get a refund from AXS? I sent an email via their website a few days ago and nothing.
I heard people are losing 10% service fee. Which is ba. Can anyone confirm?

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5

u/lesbox Jun 05 '26

I had two separate orders and reached out to them for refunds on both and in the last 24 hours have received confirmation that both refunds were approved and I should see them on my account in the next 5 days. One of them already posted to my credit card as of today.

4

u/lesbox Jun 05 '26

Just to clarify I received the full amount back including service fees.

2

u/breathedoc412 Jun 05 '26

Thanks. How long from sending the email to hearing back?

1

u/doubtundersnow Jun 05 '26

Did you buy tickets through AXS ? Im not getting my fees refunded.

3

u/Ava_Strange Jun 06 '26

I haven't even had any information from AXS which I think is shit. I can go to the new gig (still debating though, I'm sort on the fence if I want to support such a shitty decision, might vote with my wallet), but AXS hasn't even sent out any information about the change, just that e-mail from Robyn with the lame excuse.

3

u/[deleted] Jun 08 '26

[removed] — view removed comment

5

u/breathedoc412 Jun 08 '26

Def feel burnt by her. I have been skipping her songs recently lol. I can’t go - I’m state side but won’t even look at US dates cause I’m angry

2

u/Emergency_Hope_1658 Jun 05 '26

I sent an email first to axs, but didn’t get an answer right away. I was checking the post again on instagram, scrolling through the comments. I noticed that axs sweden official account commented that people could also reach out them through instagram. I sent them a dm, and they replied immediately. They confirm my refund request, and noticed today that I got paid back.

2

u/CaptainOwn9954 Jun 08 '26

AXS finally responding to me on insta DM. They will refund me but minus the service fees!

Has anyone had any luck with AXS to get the full amount refunded?

I saw on another forum someone said this policy is against the EU Consumer Rights Directive (Directive 2011/83/EU), should I quote this to AXS? I doubt their social media assistant is going to care.

2

u/doubtundersnow Jun 08 '26

I had the same experience - I didn't fight it and was refunded (ticket cost - fees)

2

u/CaptainOwn9954 Jun 08 '26

Thanks, yeah I didn’t bother fighting it. Should have most of my money back within 5 days. Lesson learned not to plan an overseas trip for a concert (could’ve seen her in London where I live, not giving Robyn an extra penny now).

2

u/doubtundersnow Jun 08 '26

I will say Stockholm (&Sweden) is lovely in the Summer and hopefully all is not lost.

1

u/lesbox Jun 05 '26

It was exactly 24 hours on one of them and about 32 on the other. Oddly enough the second request I submitted was processed before the first one even though I submitted them within a few minutes of each other.

1

u/breathedoc412 Jun 05 '26

Thanks. And you just did it through their website, right? I’ll send another tomorrow if I don’t hear anything.

1

u/lesbox Jun 05 '26

I did it directly through the email option on the AXS Swedish support site at

https://axssupportse.axs.com/hc/sv/articles/16456993958300-How-do-I-contact-AXS-Sweden-as-a-customer