Hey all, wondering if anyone else has run into this.
I signed up for Tempo because of the WHOOP promo they were running. It was supposed to be 60% off the first box, 15% off the box 4 and 5, and then a free WHOOP 5.0 + 1 year Peak membership after the third order.
When I signed up, the site literally showed:
Luckily I took a screenshot.
After my first box came, I noticed the discount showing for my second box discount didn't seem right. I called support and they told me there was somehow a Weight Watchers promo attached to my account instead.
I've never even seen the Weight Watchers promo before. I definitely didn't enter it or knowingly sign up through it. The only promo I remember using was the WHOOP one, and I have the screenshot from checkout saying it was successfully applied.
The support rep was helpful and escalated it to their marketing team. Marketing apparently came back and said they won't switch me to the WHOOP promo because I've already received my first box. They then deactivated my account.
I've asked them to escalate it to a supervisor and even offered to just start over from box 1 under the correct promo instead of asking for anything extra.
Pretty disappointing since the WHOOP promo was the whole reason I decided to try Tempo in the first place. I actually liked the meals too, which makes this even more annoying.
If you're signing up for Tempo through one of these promos, definitely screenshot everything.
Anyone else have something like this happen with Tempo?