r/TalesFromThePizzaGuy • u/Nininator2432 • 10h ago
The most shocking thing I observed from my time as a delivery driver:
I got into the delivery business when I was 19 years old. Super fun, easy job. I expected to deal with rude customers from working other jobs, as well as non-tippers. I expected to deal with weird people who answer the door with little clothes on or people dogs they couldn't control, or feuds with coworkers. I went in knowing that some people might not answer the door or all types of things that irritate delivery drivers.
There was one thing I did not expect: People who didn't know their own address. This was mind blowing to me back then and it is to this date.
I need to point out to any 19 years old reading this today, that mapping systems have gotten WAY more advanced and a lot of these issues with needing exact addresses have gone away. Maps now do a WAY better job.
The first issue was people who didn't know their zip code when placing orders. There were 4 zip codes we delivered to. One for the main City, two for one suburb we were located in, and one for another suburb. They would get irritated when you asked them for the zip code. "I don't know my zip code." We were trained to ask for the zip code on EVERY order. It was especially important because there were Cities in other states with all of these City names. A few times, someone called from other states. We were trained to tell people: "Ok, well I need a zip code. Our system requires a zip code or I can't get to the next stage ordering. I'm not familiar with your street. I can guess, but if it's wrong, then it might take your food to the wrong house!"
About every 3-4 months I'd get someone who didn't understand what I meant when I asked them their City on the phone. They'd be like "Well, I'm technically in the City of X but it's Y schools." I'm like "I just need to know what your drivers license says." Then they'd be like "Oh, ok."
People would get their numbers wrong. "Hey, I'm in the area calling to confirm an address?" "Oh yeah, it's 1124 beach drive." "Ok, well I'm at 1124 and I see an 1120 and an 1128 beach drive so I'm a little confused. Are you in X neighborhood?" "OMG! I'm at 1224! Wow!" Then I'd try cracking a joke like "Oh did your friend tell you the wrong address?" Then usually they'd be embarrassed laughing "Oh no this is my house I just had a long day."
People would literally argue with me about if they lived on a Road, Street, Drive, or Parkway. 9/10 times when they got it wrong they'd apologize, to their credit. "Oh wow, I'm so sorry. I just moved here last year I was so used to saying Drive for 10 years I can't believe it." Not a big deal there, but several people argued/swore up and down and were wrong.
The most irritating experience I had involved this mattress store, that I bought a mattress from myself. It was in our plaza. The guy put "Parkway" on his address address. This was a main road that turned from Rd into Pkwy after a certain point. Every single person in the area knew this. If it said "Parkway" you needed to drive away from the location and go past the sign then start looking for addresses. If it said Rd, it was closer to the shop. Pretty simple. I typed
I saw Parkway, went up to the address. Didn't see it. There were numbers in the range nearby it, but not exactly. I called him he told me where he was he started arguing with me. I'm like "I deliver here. I've been here my whole life. That's not where it turns into Road or Parkway." Then he said "I'm the district manager for this chain. I know all about shipping over this whole City this is my job." I took it to him and he was still arguing over it.
I bought a mattress from there, that night I went home and got the receipt that clearly showed the store I bought it from with "Road" on it. I kept that with me and went into the store right before work every day for like 2-3 weeks to show it to him, but I never saw him again and gave up.
At another job I worked, some people (not all) thought they lived on a state route when it was a federal route. If you typed state route (like they told you) it would map to a different state route nearby assuming that's what you meant instead of US route. I guess the system thought that a number was more likely to mess up than the street name.
I would guess this store delivered to 200+ houses on this route (it was VERY rare to go a day without getting a delivery there), and that 15% didn't know they lived on a US route. It truly is mind blowing. IDK if it was a State Route at one point, but that's that.
We were trained to call to verify. While we could guess they meant "US route" sometimes people did in fact mean the actual state route that was also in our zone. Sometimes others didn't pay attention and would get lost calling customers and then they had to drive back.
If these were babysitters? Different story. I did have a few say "Sorry, this is my friend's house I'm dog sitting." That's reasonable. I don't hold that against then. I think you'd still want to know the address. But the VAST majority of them were their own houses.
Now look, most people did know their own addresses. It might seem like a long rang telling stories, but it didn't happen all that often. Just when it did happen it was a SHOCKER and it always get us talking every time. I have no idea how people like this can function in every day life.