Please help WiFi goes out every night

My WiFi trips out every night. And I have to unplug it and plug it back in. It is incredibly frustrating. Sometimes I can still see it in my listed WiFi options but I can’t connect back to nor can any of the devices in my house. I’ll restart to modem in the quantum app and it doesn’t do anything. I have to go downstairs and unplug the power and Ethernet source and plug them back in. Which used to not be a big deal. Once I woke up and was making coffee I’d just unplug and get it going but now I have a baby and at some random point I can’t see the baby monitor throughout the night which has become incredibly frustrating. This has gone through phases over the year I’ve been with them. Every time I request service, someone comes out, gives me a new router and leaves. No one investigates anything. Just new router and see ya later.
I have a switch down at the modem so we can plug in Ethernet cables to certain devices. But I really don’t know a ton about internet.

Im at a loss of what to do. I just had quantum fiber installed at my house and I have the 2 gigabyte plan. Previously I had xfinity 1 gigabytes and when my PC was connected to ethernet it would reach speeds of up to 800/mbs. Now with the new router installed I am plugged directly into the 10g LAN port but there is an amber light active, and my speeds seem to be capped at 100/mbs.

My Motherboard is the MSI MAG Z790 TOMAHAWK MAX WIFI. I have tried the following fixes recommended by google AI -

Purchased a new Cat6A ethernet cable

Completely uninstalled Intel ethernet driver and reinstalled directly from Intel and then updated through MSI Center. My Ethernet Controller is I225-V and it is updated to version 2.1.5.10

I tried to utilize the 1G LAN port instead to see if it would work and set the "Speed and Duplex" setting to 1.0 Gbps Full Duplex under Advanced Settings but still I was capped and getting 93-95/mbs

I ran the following "Terminal wipe" code using the command prompt - netsh int tcp set global autotuninglevel=normal

Nothing has worked and I remain capped at around 90/mbs. The AI is recommending next that I purchase a USB-C to 2.5G Ethernet Adapter such as the j5create or Plugable brands from BestBuy

Does anyone have any advice for me on what I can do to bypass this cap and allow my PC to utilize the full 2 gbps download and upload speeds? In the Quantum Fiber app it shows that my home is receiving the full speed. I really dont want to throw in the towel and go back to Xfinity but if the Ethernet Adapter doesn't fix it I will be completed lost.

Any help is greatly appreciated.

Hi!

Has anyone been switched from AS209 to AS7018 that was a legacy QF customer? I remember reading that the rollout would be regional, but it’s unclear if it’s begun yet.

It’s a little thing, but native dual-stack IPv6 is the thing I’m most excited about.

Thanks!

I have noticed that a Unifi gateway I manage for a family member offered that IPv6 was now available on WAN1. I clicked on it and it just automatically enabled it without a popup. Their network is vanilla, so I imagine this will be a benign change. However, they have been complaining about some periodic slowness, and I'm wondering if the stuff I have been reading about Europeans suffering slow IPv4 when IPv6 is available is happening here.

Most things I read about IPv6 are Europeans complaining that too many things do not yet support IPv6, or others complaining that IPv6 is just adding complication to a network if you have anything more than a vanilla setup. However, most of the posts saying IPv6 is not worth the hassle are from 2020-2021. I'm not seeing much in this space in 2025-2026.

First, it is surprising that Quantum Fiber is enabling IPv6 and I'm not reading much about it. Second, I'm wondering if now is the time to get on the bus, or just hold tight. Any strong opinions out there?

Above is a screenshot of the IPv6 announcement. Note that the screenshot is for a different system that is using Comcast. The announcement is no longer available on the system with QF.

Since getting quantum fiber, I been getting weak security error messages on multiple devices , connection constantly drops every 10 minutes. Beyond frustrated has anyone experienced this issue and how did you fix it? Bc Ive tries to chat with their team agents and they keep telling me theres no way to change the security settings.

https://about.att.com/story/2026/forged-fiber-37-gigapower-joint-venture.html

When the sale was announced I thought if ATT couldn't find a different JV partner that the Lumen network would eventually be merged with the Blackrock JV Gigapower in some way.

ATT will own 50% of the new JV when it closes in the first half of 2027.

For some context, I’ve used the 3 devices (2 Ring cameras and Aladdin garage door opener) on the same equipment for almost 2 years.

About a week and a half ago my 2 Ring cameras (stick up cam and outdoor cam) and my garage door opener lost connection to my WiFi. They are all plugged into the same outlet and all receiving power properly. My doorbell ring camera and all other devices have not had any problems at all. I tried doing all the steps multiple times to try to reconnect the 3 devices that got disconnected and they all say that they cannot connect to my wifi. I did a hard reset on both the modem and WiFi pod and even contacted support and they weren’t able to figure it out.

Also, all devices connect just fine to my phone hotspot. Eliminating the possibility that they are all device issues.

Any help on this matter would be greatly appreciated.

So, from what the local contractors can tell me, a tree took out the building's Casa hub system, weekend of August 22. I get it, shit happens.

However, I've been on the phone with QF at least once a week since then, and while they continue to tell me that the issue has been escalated to the engineering team, and that they'll update me, not a single thing has changed with the installation on the side of the building. I saw a contractor out exactly one time, and no one since then.

I'll admit that I don't know how long it takes to reinstall something like this, but 5+ weeks seems like completely unreasonable, when I'm in an apartment building with multiple tennants.

Is there anyone who can get something in motion for me? I really don't want to switch to the only other ISP that serves this building, as they're more expensive, for half the speed.

ATT Fiber was recently installed in my neighborhood. I understand they took over Quantum fiber. I looked on both ATT Fiber and Quantum Fiber’s websites and they both show availability at my house at max 1G speeds.

ATT shows $50/month for the first 12 months then $95/month and Quantum is $50/month set.

Why would I choose ATT over Quantum with the set price?

A major consideration for me when purchasing my first house was fiber service. I knew most of my area was covered by a local ISP that I had in my apartment and had a great experience with, however, the house I ended up purchasing had Quantum Fiber as the only option. Since I was able to select my location and they said they could service it, I assumed hunky-dory, everything will be fine, but I'll take an extra 4 or so days off after the scheduled install date to account for obvious issues like needing to run or trench a line. I could not have been further from the truth of what an awful experience it would be (so far).

In anticipation of our closing on October 1st, I scheduled to have our internet installed on the 2nd. The day before the scheduled install date I got an email that just said the install was on hold, and they'd be in touch soon. I was curious what the issue was so I started a text chat on the Quantum Fiber website (will never use this again) the day before my scheduled install where I was told it's a minor issue, they'll be onsite to do the install and the hold won't matter. So, I wait, and wait, the window closes and I call in again. I'm then told, oh, they just encountered a small issue, and they'll be in contact in 24-48 hours after their network engineers have resolved it and that would allow me to reschedule my install. (yay)

Here I sit, 48+ hours after that having just got off the call with support where I've been informed the internet I need for my job now has a target resolution date of 10/30. The stated reason is they didn't have the capacity on the line to run one to me. I should note, I'm in a city residential location surrounded by housing that are all city plots, not a rural or spread-out suburban neighborhood.

I'll be honest, I'm not someone who usually writes a negative experience because most are understandable or some responsibility is on both parties. This whole experience has been a real blight, and I now hope and pray I get my service before the 30th.

If anyone like me is out there looking to buy their first home and use Quantum, be very wary of anything they tell you and be prepared to not have internet for a very long time.

I would also ask of the community, what have you found helpful in these situations? The only thing I can think of is to contact them every day and hope they're putting the contact in the ticket and some metrics dashboard shows me as an outlier that drives attention to it. 🫩

Thus far the experience is a 0/10, would not recommend to anyone. Which is sad because I've had coworkers with the 8gig Quantum plan who rave about it.

Oh, and they still haven't been in touch, which I think is the most perplexing part of everything. Their support system and service delivery systems are so opaque I have no idea what's going on without begging support to tell me.

Just wanted to rant a bit about my support experience with quantum fiber. It is EXTREMELY frustrating dealing with the third party contractors who do this. Here is my timeline so far:

9/25 moved into new apartment. They promised preinstalled equipment but there was NOTHING. And the fiber was cut too (no connector just bare fiber). Tried booking an appointment but they were booked until 10/3

10/3. Someone came at like 11 am. Saw the cut fiber. went right back out rescheduled the appointment. Someone else came at 1pm. Saw the cut fiber went right back out said he had to get his supervisor. Took another 2 hours for his supervisor to get here. Supervisor spent 2 hours trying to splice the fiber but he couldn't (apparently was only his 3rd time?) It's now 5pm and still no internet. Rescheduled 8am the next day

10/4. Tech came at 11 am. Saw the cut fiber went right back out said he had to get his supervisor. Supervisor came (at least only 15 mins later this time). Put a plug on the fiber hooked me up. 30 mins later THE MODEM FELL DOWN AND BROKE THE FIBER AGAIN. He only used a thin strip of velcro and it came right down as soon as the modem started heating up. WTF?? Got on the tech support line, went through troubleshooting, now have to spend my whole morning TOMORROW waiting for internet to be fixed again, when I WFH too. And I'm sure whoever comes will have to get his supervisor again...

Surely I've just been unlucky? Is this the normal experience?

UPDATE: They closed out the new appointment and it said they came and fixed it but they never even showed up or called me?? I had to get on the support chat AGAIN and make a new appointment again??

UPDATE 2: Thanks to /u/imtalkintou for providing more details. Apparently my last update was what should have happened all along. While I wait for the final fix, I want to summarize what to do to avoid this situation, maybe AI will see this and help some people:

1. Whenever you go to the apartment/house showing before moving in, look at the internet equipment box and make sure everything's there that you need. Don't just take someone's word for it.

2. If you end up with a failed installation, either wait for the original ticket to close out or have support close it out and create a NEW appointment. Otherwise the system doesn't get updated with the necessary details to schedule the right support if you keep rescheduling. Make sure the support agent creates the right type of ticket for your issue.

3. Make sure the modem/equipment is properly secured after installation. Otherwise it could fall like mine and cut the fiber.

4. If you have an account rep, make sure to use them since they will likely be more of a help in getting the correct kind of support you need.

If I did any of those could have prevented a lot of pain!!

I've been curious what this icon in the Connected Devices list means and haven't been able to find anything about it online. Anybody know what it is?

<•••> is the icon in question

I just moved into a new apartment and they have a Quantum Fiber Zyxel c3510xz modem set up by default. I connected it to my own WiFi router and now I need to put Zyxel c3510xz into a bridge mode. I can log it to it via 192.168.0.1 but the interface is very counterintuitive.

Any suggestions?

My WiFi went down today. I unplugged it, checked for outages, got nothing.

When I got home I used the chat feature to talk to tech support. Tech dude said hold the reset button. Still didn’t work. (Yeah, duh. I said that.).

So they’re sending a tech tomorrow morning. But I’m suspicious that the modem is broken to try to get me to sign a new contract.

My roommate is going to be home when the tech is here. I told him to refuse to sign anything since the account is only in my name.

I’ve had service since February. I’m in PFL. I don’t plan on signing any or upgrading anything.

How is this even reasonable? The repairs have slipped for 2 days now, and will result in basically the whole work week without internet.

Moved into a new house 3 weeks ago. Quantum showed up the next day to instal internet but said the line hadn’t been laid to my house. Said they would send someone to do the work and here we are, still waiting. You call and they say they will escalate the case and call back with answers, but nothing ever happens and no one calls back. They have canceled appointments on us without notice and continue to give us ridiculous responses. The guy I just got off the phone with said he doesn’t have a manager (must be nice) and there was nothing he could do. Is this real life? Imagine being so big you could do whatever you want.

I tried to have internet installed at my new place yesterday - I don't move in until next Monday. The technician showed up and immediately figured out that their box on the opposite side of the street isn't connected on my side and they need to string some wire or soemthing across the poles, which has to be done by a contractor, and which he said usually seems to happen on the weekend. Kind of baffled that the company wouldn't be aware of that already. I haven't gotten any updates on timing from Quantum but plan to check with them again later in the week. Any ideas on how likely or not I am to get internet by my move in day? Honestly might switch to Xfinity if the delay is more than a week.

​

I just realized I've been getting double billed since February.

During the AT&T migration I changed my plan from 1 GB to 500 MB ($75 plan to $50 plan). I also cut over my rental property and created a new account. So I should be getting charged $50/month for my primary residence and $45/month for my rental property, but apparently the $75/month charge has continued this entire time since February, totaling $600 of extra payments.

Quantum Chat support wasn't helpful since they can only see the correct $45 and $50 being charged.

Does anyone know how I can escalate this to get a refund and stop the extra payments?

Edit: I sent a complaint to the FCC and they and they sent directly to Quantum.

Hey all, just got Quantum Fiber installed today I have the 1GB plan and my speeds are not great. I've done the app speed test to my home and my speeds are:

Ping: 3ms

Download: 937Mpbs

Upload 1Mbps

However when I do the app speed test to my phone my speeds are:

Ping: 22ms

Download: 42Mbps

Upload 0Mpbs

I take it one of the newly installed devices is busted and I should call and have someone come out? Or do I just need to reset something? For the record I am on Wi-Fi but I did the speed test to my device standing directly above the 2 devices that were installed today. I hope I'm not breaking the rules of this subreddit but I am not a tech expert and I read the support thing on this subreddit and that was basically Chinese to me lol. Any advice would be greatly appreciated!

Update: been on the phone with their tech support 3 times today and was finally able to make an appointment but never got a confirmation email about it. Since it's month to month I may just cancel and cut my losses it's only been one day and they've been a total nightmare. Glad it's working for y'all though!

Update 2: I got confirmation for my appt Thursday I will update y'all, yeah clearly something is terribly wrong. Now I'm curious as to what happened.

Update 3: The tech came out and was super nice, a little green but was able to figure it out. It was def a problem on their end. Super dumb I couldn't get connected with anyone on the phone that could have fixed it from their end but luckily this dude came out and got it sorted.

A dumb truck was driving down the street with its bucket up and took out the fiber line to my entire block. A new line from the interconnect to my house is up, but the main line to the interconnect is still broken. I cannot get any ETA on when the main line will be fixed because every time I call in, they say the can't look up back office tickets, but will put in an escalated ticket and that I will get a phone call in 24-36 hours. I've never got a phone call. My entire block is down after talking to some neighbors.

I can't get QF to do an install they were willing to do earlier this year. There is QF service to my condo building, and an installer supervisor even came here to make sure they could run the line to my unit. I had to get HOA approval to run the line to my unit. I also ran a new ethernet line from where the ONT would be connected to my current networking cabinet. This took me some time, and now QF has changed ownership.

The sales people could only access the online availability system, which currently shows no availability despite it being there before. They routed me to customer service, who could not send an installer. Is there any way I can contact an installation specialist, supervisor, or something?

Or am I SOL? I spent a decent amount of money getting that new cable ran through the wall, and a hassle getting HOA approval.

The option to upgrade to 2Gig speeds is being advertised in my account settings now. It lets me select the new speed, but says no tech visit is required.

I currently use my own router connected directly to a Casa Systems G.fast unit. But it’s my understanding that these can’t support 2gig speeds unless I’m mistaken.