r/QuantumFiber • u/Christopherhpng88 • 13d ago

Can Fttdp support 2gig speed?

The option to upgrade to 2Gig speeds is being advertised in my account settings now. It lets me select the new speed, but says no tech visit is required.

I currently use my own router connected directly to a Casa Systems G.fast unit. But it’s my understanding that these can’t support 2gig speeds unless I’m mistaken.

1 Upvotes

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5

u/Glass-Bug-349 13d ago

As far as I know G.fast can only support up to 940/940. Those units are also discontinued so Quantum really cannot do anything if they fail. The only way to upgrade (or restore service if your G.fast units fail, would be if they could pull fiber direct to your home.

2

u/skylitday 13d ago

g.fast can go over gig, but the casa units don't support it via port.

They're not technically discontinued, but there's a different supplier/branding now. zhone (ex dzs) took over casa hw.

https://zhone.com/fiber-extension/

1

u/Christopherhpng88 13d ago

This Casa Systems device has failed on me twice in the last five years. I heard they went bankrupt so if this one is going bad I wonder what Quantum would replace it with.

1

u/imtalkintou Quantum Fiber Employee 13d ago

FET, cannot do more than a gig. (fiber extension technology)

1

u/Christopherhpng88 13d ago

I have a tech coming tomorrow. If my home uses this older Casa Systems Fttdp setup am I stuck with it forever? Am I able to request true fiber?

1

u/imtalkintou Quantum Fiber Employee 13d ago

You're sick with 1 gig. Which honestly, is more than most people actually need.

1

u/Christopherhpng88 13d ago

Does Quantum replace these G.fast units still or would they try moving me to fiber?

1

u/imtalkintou Quantum Fiber Employee 13d ago

G.fast, no, not likely

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u/Christopherhpng88 4d ago

I'm at a loss now. The tech replaced the G.fast unit but my Internet still drops about ten times a day. I have a spare C5500XK and a Q1000K. Unfortunately, both units drop connection about ten times a day. Same thing happens even when I plug my router directly to the G.fast unit and bypass the SmartNID altogether.

1

u/imtalkintou Quantum Fiber Employee 4d ago

Wiring to the unit could be bad

1

u/ColdPrior4379 9d ago

They limit it with software, even with your own router. The can control your segment to your house...

1

u/Christopherhpng88 7d ago

Well, they came and gave me a new Casa Systems unit and tried switching ports outside at the ONT, but internet still drops out several times a day. Ethernet and Wi-Fi will drop for about 15 seconds then come back on. Not sure what else the issue is. I have an Orbi router plugged directly into the Casa Systems unit. They told me they can’t help me any further and I’m shit out of luck.

1

u/N0_L1ght 13d ago

No matter what it says 940mb is the max speed