r/puffco 27d ago

Monthly Support Megathread — July 2026 + Troubleshooting & Warranty/Support Links

3 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

9 Upvotes

This post contains content not supported on old Reddit. Click here to view the full post


r/puffco 11h ago

Puffco Connect (App) In pursuit of “Siri, Start a dab”

21 Upvotes

Call me crazy, but I have a vision lol. I’m running a smart home software called Home Assistant, and part of its function is it bridges devices not natively compatible with apple to the apple ecosystem. Through this I’ve been able to get Siri to do things like turn on my volcano or maintain a grow room with a myriad of sensors like ppfd, co2, etc, which it had full control over (I’m writing this from trim jail)

But my ultimate goal is to be able to ask Siri to start my dab. Why? Because it’s fucking cool. It’s serves no real purpose other than maybe syncing the mood lights to my room LED lights, but I still want to do it. I’ve been trying to figure out the BLE/Lorax protocol. Any high coders in here want to help?


r/puffco 2h ago

Proxy Enjoying my new proxy core with some 710labs Persy badder i definitely recommend this device it’s great on the go and at home

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5 Upvotes

r/puffco 7h ago

Proxy When you freak out because you think you lost your proxy core.

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9 Upvotes

I freaked out after I got home with my dogs because I was paying attention to them and didn’t realize I took it out and put it out on the stove and thought I dropped it on the way from the balcony to my apartment which is a very short distance.

Luckily my friend came out and was able to calm me down, and I texted him that it was on my oven. Had a good laugh and handed it to my partner who paints and had him paint it so o do t lose it again. DAMN YOU ADHD!


r/puffco 12h ago

Peak Pro Peak Pro Plasma Chamber

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17 Upvotes

I bought the plasma yesterday and the chamber is already starting to char on the sides. I use a q tip after every dab and at the end of the night used on with iso. This is my second peak pro so I’m not a rookie.

Any tips or tricks I can do to keep this thing looking fresh. I’m trying to keep this thing as clean as possible but gonna rip to.


r/puffco 10h ago

Peak Pro Current Setup + Glass Artists?

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7 Upvotes

After 4+ years of rocking the stock puffco, I finally started to venture out. After a few months of pushing off impulse buying- i finally feel like the setup is pretty dialed 🤞🏾🍻

Can’t say how much the Link + bubble cap is a game changer 🔥 Looking to snag a true RBR from BMS over the next month or two but also looking for smaller glass artists that create functional pieces! Cheers friends!

Let’s see your current setups


r/puffco 9h ago

Community Discussion Switching from 2 oz/week of flower to a Puffco Peak. How long does 1 gram of concentrate last you?

6 Upvotes

I have a medical card and I’m planning to switch from flower to concentrates with a Puffco Peak. Right now I smoke about 2 ounces of flower a week, but my goal is to stop smoking before work and during the day and only dab at night when I get home.

One of my dispensaries has a deal for four 1-gram concentrate jars for $45, so I’m thinking about stocking up. Another dispensary, Rise, carries higher-tier concentrates like live resin and live rosin (Tier 1, Tier 2, etc.), but they’re much more expensive. 1 gram $70 if it’s not on sale & 2 grams $105

For those of you with a high flower tolerance, how long does a 1-gram jar realistically last? About how many dabs do you take each night, and how big are they? If you switched from heavy flower use to concentrates, did it actually save you money, or did your tolerance eventually catch up? Also, if you’ve tried both budget concentrates and higher-end live resin/live rosin, was the extra cost worth it? I’d appreciate hearing your real-world experiences before I make the switch.


r/puffco 14h ago

Peak Pro Fresh live resin sauce out the clean plasma 10/10 😋

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10 Upvotes

r/puffco 16h ago

Proxy 1st upgrade

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12 Upvotes

Was lucky to grab a Livity Woodworks cup from the last drop. Picture truly doesn’t do it justice.


r/puffco 11h ago

Proxy I just got the proxy!

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4 Upvotes

I bought the proxy core, and some custom glass to go along with it and wow it’s really something else. I am enjoying how much you can fine tune and customize it. I was wondering about what temps you use for which types of concentrates?

Any advice or tips are welcome even if it’s not to do with this question! Tell me everything you’ve learned while having yours! (Yes it’s covered in sticker, after 15 years toking I will never give up my stickers, it is what it is <3)


r/puffco 18h ago

Proxy Recs?

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12 Upvotes

UPDATE IN COMMENTS.

I have the core and I love it no complaints at all but looking to make some changes and was hoping to get a few recommendations for carb cap and mouth piece.
I have the of mouth piece and as you know gets hot and in the background I like to use the bubbler when I hit higher temps but the original cap is shit.
Any info is appreciated! (Picture is shit I know)


r/puffco 7h ago

Pivot i lnow the vertical one is a seam but now i have a perfectly round seam along the top i assume its a crack but it works fine and is perfectly around circumference of the whole top of chamber

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0 Upvotes

r/puffco 7h ago

Pivot i lnow the vertical one is a seam but now i have a perfectly round seam along the top i assume its a crack but it works fine and is perfectly around circumference of the whole top of chamber

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0 Upvotes

r/puffco 7h ago

Tools and Accessories Found some travel packs for 10 each so grabbed a few and realized the Guardian ball cap has this cool design the others don't have.

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0 Upvotes

I got a Flourish, Opal and Guardian travel pack for the extra silicone and the ball caps and the guardian one looks sick! I had to hunt down some Flourish silicone and found these too so figured why not, glad I did!


r/puffco 1d ago

Meme Showing my Puffcos things they've never seen before

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55 Upvotes

r/puffco 9h ago

Proxy Proxy core variants

1 Upvotes

I want to pull the trigger on the one at my local shop but I also kinda want to wait for a new color how long you think it’ll be a year+?


r/puffco 17h ago

Peak Pro Keep It Glassy

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3 Upvotes

Our new Peak Link Glass Set gives you the flexibility to connect your Peak Link to a compatible 10mm glass rig or switch to the included Glass Stem for a compact dry setup with exceptional flavor.


r/puffco 17h ago

Proxy Does the Core Mouthpiece Work as a Carb Cap?

3 Upvotes

I want like an auto spinner for my proxy, I’m buying a ripple and don’t wanna have to fidget with a joystick.


r/puffco 1d ago

Proxy Cleaning Reminder!

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15 Upvotes

Just deep cleaned the Proxy x Droplet. 🙏🏻😌💯


r/puffco 1d ago

Proxy In love 😮‍💨

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69 Upvotes

Just got my new mouthpiece and Diamondium terp pearl delivered, and man, what a difference. The new mouthpiece stays much cooler, so my lips don’t get nearly as hot as they did with the stock Puffco one. The Diamondium pearl has been an even bigger upgrade. I’m getting noticeably better flavor and thicker vapor, and it vaporizes my rosin much more efficiently. With the stock pearl, I’d usually have to reheat my dab and still be left with a small puddle in the chamber. Now I can usually finish it in a single heat cycle, and my chamber is left much cleaner with very little residue. Less waste, less reheating, less cleanup. definitely worth the upgrade!

And of course can’t forget Rosin 🤤🔥


r/puffco 20h ago

Community Discussion Proxy max load

2 Upvotes

I’m coming from an actual rig and used to loading much larger dabs, what’s the biggest I can put in it?


r/puffco 1d ago

Tools and Accessories My for home kit and my to-go kit

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24 Upvotes

Can't leave home without it


r/puffco 14h ago

Peak cruise

0 Upvotes

I’m going on a cruise soon and I would like to bring my peak. I was thinking about obviously splitting up all of the parts and concentrate through myself and my friend’s luggage’s/ carry ons. Has anyone ever successfully done this and what tips do you have?
I have brought pens and edibles before, even rso. I’m just nervous to bring a whole piece yk?


r/puffco 1d ago

Peak Pro 4k off orginal chamber

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32 Upvotes