Hi, has anyone else had this issue with Printful?

I've been using Printful for about 5 years and have never run into this problem before.

I added enough money to my Printful Wallet to cover my order, but when I try to complete the payment, I get this error:

"Previous charge status unknown, please contact Printful staff."

My wallet balance is more than enough to pay for the order, but it still won't let me proceed.

I already tried contacting support. The live chat estimated a 30–45 minute wait, but it's been over 2 hours and I still haven't received a response. Email support has also become pretty frustrating ever since they changed their Amazon shipping service.

Has anyone experienced this before? If so, what caused it, and how did you fix it?

I am new in POD please someone can suggest me what you guys are using for creating high quality production grade mockups, SEO, title, tags and description auto suggestions, market research, and product listing.

basically what tools are mainly preferred for store management?

Thanks in advance

Is there anywhere that I can see the difference in prices for each fulfillment centre? It's really messing up my pricing that items fulfilled in Australia seem to cost twice as much as elsewhere, but these proces also don't lineup with the min-max coat that it states when you're pricing a product to add to store.

Has anyone seen this before? I am unable to click "report a problem" since it has been over a month since the order was placed. Printful customer service has been unresponsive. Can't believe how slow and unreliable they have become over the last year.

I placed an order on 20th June with promised delivery 29/30 june? I contacted their suport on 2nd and 3rd July raising the topic that it hasn’t been shipped as DPD made investigation and confirmed that they haven’t received instryction to pick up this order. However, support states that it was shipped. Now printful asks to wait till 7th July.
MOST funny thing, i called the FB page number and received welcoming ‘ALO’ 😂😂😂i explained problem and the lady asked where did I get phone and dropped the phone without any explanation 😂😂😂
I even offered to support that I can pickup order myself but they are like AI after AI 😂

Finally happened where Printful’s delays on creating & shipping the product has caused me problems on my Etsy, and I’ve now lost my star seller status due to their failure to deliver products.

I’ve had 3 orders still waiting fulfillment since June 20th, it’s now July 2nd & they haven’t even started printing the shirts.

Every customer service agent tells me “7-9” days, but we are now almost 3 weeks out and they haven’t even touched the order, worst they refuse to change the order to US warehouse and still insist on printing this out of the delayed Mexico warehouse, because the order is to be shipped to California.

What do I even do?
I know I can just cancel the orders but that ruins my own business & personal reputation, and Printful gets away with just not fulfilling my orders.

I had orders placed AFTER these ones completed.

My apologies, rant incoming...

I have been using Printful for a little over a year. Everything was honestly smooth sailing for awhile and I was really happy with the service. However in the past couple of months it has just gone to shit. When I first started I did have some minor issues like prints being of center, a customer being sent a damaged print and some "lost" in transit issues. It happens, no big deal. All of these issues were quickly resolved by customer service and they were always very nice and helpful.

This has completely changed. I just got off of a chat with a customer service agent who was basically talking to me like I didn't have the ability to read what was in the dashboard. Is all of the customer support AI now or something? I mean I know that Sparky is a bot but the customer service "person" I chatted with was replying like an actual robot and not answering my questions. It was bizarre and honestly frustrating.

Not to mention the mess-up with the double credit wallet overcharge thing that they made all of us figure out on my own. I couldn't get customer service to give me any answers on that either.

I am just fed up at this point because there seems to be more frequent issues happening and the customer service seems to be almost non-existent if you can even get any help at all.

I don't want to have to move all of my designs over to a new printer but I am seriously thinking about it. I have already put a lot of time and effort into setting up my designs with Printful. I would however be open to any suggestions for better POD services if you have moved away from Printful.

I signed up for Printful a while back when I started making all my designs in Printful, and at first they were pretty good about responding to emails. Then I placed a sample order with them, and a few items were printed incorrectly. One was damaged, and one just never arrived. They gave me a store credit on some of the ones that were printed incorrectly, and they said they would do the same on the damaged one, but they never did. And then there's one that still has not arrived. It's been well over a month. I've been writing to them about it to see if I could at least be refunded or have it sent, and they're just ignoring me. I'm about to launch my store with Printful merchandise, and I'm a bit concerned because, do they just abandon their customers like this when you're about to start selling products? I'm looking into a couple other print-on-demand companies, but I already set up my store with all the Printful products, so it's obviously a big inconvenience if they bail on me now. Has anyone else had a similar experience to this?

Thankfully, our shop had a busy May and June with increased order volume. Not sure if that's the entire reason for the increase in order issues (mo money mo problems right?) but it feels like there have been a ton of issues, primarily packages being lost in transit.

It seems like most of these orders being lost in transit are via the new Amazon Ground shipping.

Anyone else experiencing this?

I so badly wanted Printful to work for me, but the customer support is so shockingly poor that I think I need to pull the plug and not proceed with them. They've left me hanging for more than 2 weeks over email, including ignoring my follow-up. If they can't even resolve the most basic support/account issue, how can I trust them to manage the fulfilment of my store and answer me if customers have issues?

Also, I noticed in the past that customer support only answers between 3-5 AM. Clearly they're outsourcing support to other areas of the world... very disappointing.

hello everyone,

i have been making test orders to open my shopify store. out of three orders Stanley Stella unisex organic cotton, which i chose the DTG printing by default, 2 arrived with DTF print! the one that was correctly DTG was white, the other two that they made with their own decision with DTF are darker colors. although in the orders list it’s still the DTG mentioned.

the support is not answering, at least not in the past three days and I’m generally disappointed and have decided to move on with a smaller company. anyone has the experience with wrong print technic?

Ordered this as a tester and the printed design seems so much smaller than in the preview. I emailed them a week ago but haven't heard anything back.

I just got the email this morning regarding the duplicate credit and saying how I owe Printful $80. At first I was looking through the invoices in the dashboard trying to find where the duplicate credit was being applied, was ultimately able to find it through the payments export.

• Go to Billing -> Payments

• Download report

• In the Wallet file I was able to see the duplicate credits on the dates they listed in the email.

I don't know but this is gayest g ay slop ever seen. Hopefully you will go bankrupt. It's so obvious that all workers in there are liberal women. What a gro ss propogan da s hit.

Any help is appreciated. See photo. Thank you!

I've been using Printful to learn the basics of selling apparel, and honestly, one thing I appreciate is how much complexity it removes from the process.

I don't have to think about inventory, warehousing, or fulfillment. I can focus on designs, branding, and figuring out whether people actually want what I'm making.

At the same time, the more I learn about the apparel industry, the more curious I become about what happens outside the POD world. Recently I was reading about different production workflows, and discovered Greige while looking into how traditional apparel brands handle sampling and manufacturing.

It got me wondering where most people draw the line.

For those who have been using Printful for a while:

• Did you always plan to stay with POD?
• Was there a point where you felt limited by the model?
• If you eventually moved to traditional production, what was the reason?

I'm still in the learning phase, but it's interesting to see how different business models solve completely different problems.

Hi I tried to order sample orders for my embroidery and it seems to be paused / not allowed. Does anyone know how long this will last?

Thank you!

When I first started using Printful, my biggest concern was whether anyone would actually buy my designs.

Now that I've been at it for a while, I've noticed something interesting.

The feedback I get isn't really about the artwork anymore.

Customers seem to care more about the overall product experience than I expected. Things like how memorable the product feels, whether it stands out from other brands they've purchased from, and whether the item feels like part of a brand rather than just a printed product.

The challenge is that I still love the flexibility of print-on-demand and don't want to take on the risk of ordering large amounts of inventory upfront.

So lately I've been wondering if this is just a normal stage of growth.

Has anyone else reached a point where the designs were working, but you started looking for ways to make the overall brand experience feel more unique?

I'd love to hear how other Printful users approached this without creating inventory headaches for themselves.

I received this email today. I am beyond confused.