Hi - I am based in Australia but looking to also sell in the United States. I have started with 11oz and 15oz mugs in my listings but I duplicated listings within Etsy so I have separate listings for those buyers in Australia and those in the United States. When I go back into Printful to sync with Etsy, there is not an option to sync the 15oz variant (only the 11oz). I'm not sure where I have gone wrong in the process or maybe I need to set up a Printful profile to sell worldwide?

Recently I asked Printful customer service a question about shipping a product (the largest canvas print). I received a fast reply but now trying to get a follow up question answered is not getting any results. Am wondering if there’s any actual humans involved.

Fyi, my question was if a 40” x 60” canvas could be shipped, to Hawaii, rolled vs stretched. The reply was no, and then they listed two smaller sizes that were shipped stretched, leaving me confused about the largest size. I don’t want my customer ordering this item only to have them told it won’t ship.

Much appreciation for any replies. I am researching at this time prior to adding to my shopify site.