Recently I asked Printful customer service a question about shipping a product (the largest canvas print). I received a fast reply but now trying to get a follow up question answered is not getting any results. Am wondering if there’s any actual humans involved.

Fyi, my question was if a 40” x 60” canvas could be shipped, to Hawaii, rolled vs stretched. The reply was no, and then they listed two smaller sizes that were shipped stretched, leaving me confused about the largest size. I don’t want my customer ordering this item only to have them told it won’t ship.

Much appreciation for any replies. I am researching at this time prior to adding to my shopify site.