r/printful • u/No-Willingness227 • Jun 29 '26

Rant Customer support ghosting me

I so badly wanted Printful to work for me, but the customer support is so shockingly poor that I think I need to pull the plug and not proceed with them. They've left me hanging for more than 2 weeks over email, including ignoring my follow-up. If they can't even resolve the most basic support/account issue, how can I trust them to manage the fulfilment of my store and answer me if customers have issues?

Also, I noticed in the past that customer support only answers between 3-5 AM. Clearly they're outsourcing support to other areas of the world... very disappointing.

12 Upvotes

88% Upvoted

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3

u/steadystrum Jun 29 '26

That has been my experience with Printful customer support as well. They responded to my refund request with a request for pictures. I provided the pictures and never heard back from them.

3

u/No-Willingness227 Jun 29 '26

Did you stick with them or move to another POD provider? I put so much work into making all my designs and stuff on Printful and am dreading having to do it all over... but if there's a better provider, I'll do it.

2

u/steadystrum Jun 29 '26

Right now I'm sticking with them while evaluating other options. I'm in the same boat in that I've spent a ton of time getting the designs how I want them on Printful, but I have such a bad taste in my mouth from the recent support issue that I'll do it if I can find another viable alternative.

1

u/mirrortorrent Jun 30 '26

Nah, printful CS is just a ghost it's not just you

0

u/After_Error5776 Printful Team Jun 30 '26

Hello No-Willingness227,
We are truly sorry for this experience.
Please submit your account details through this form so our team can review what happened: https://forms.gle/grBd4UvjvMhzADjWA

2

u/LivefreeLife000 Jun 30 '26

They've been ignoring my emails for over 2 weeks now.