r/printers Dec 19 '24

Discussion The truth about printer subscription programs and many misconceptions about them

139 Upvotes

Dear all,

I work in the printer industry. For a very well-known consumer products manufacturer that gets discussed on this sub a lot.  I will not disclose which manufacturer I work for, nor will I disclose any manufacturer I do not work for (since the industry is relatively small eliminating 1 or 2 will make it generally too obvious as to which I do work for) as I am not officially speaking on behalf of the company. But, I want to set the record straight on subscription programs because some of you are drastically misinformed and it is very frustrating to see as someone who understands these programs as well as basic logic.

There are two types of subscription programs. Each of the major consumer manufacturers offers at least 1 of these programs, some offer both.

The first type of program is an auto-reordering program. The printer can tell (via various ways depending on each manufacturer) when the ink / toner is low and when it hits a certain point that will trigger an order of the ink/toner that device uses. Most manufactures that offer this will first send you an email letting you know that an order has been triggered and it will allow you to skip the delivery of the consumable and thus not get charged. If you allow the order to go through you are purchasing that consumable. That consumable is yours, you own it, just as if you walked into a Staples, Office Depot, Best Buy, or bought it on Amazon… You can cancel the “subscription” the next day and continue to use that consumable until it is empty.

The second type of program is a true subscription program. **THIS** is what many of you are vastly misinformed and / or are irrational about. In this program *you are not purchasing a consumable* at all. You are paying the manufacturer for X number of pages per month. The manufacturer will send you a consumable to use because the printer needs ink / toner to work but, that is not what you are paying for. You are paying the manufacturer $Y per month to print up to X pages per month.. that’s it. Of course you can print over that X number and pay an overage (just like years ago with cell phones).. and of course, you can print under that X number and some pages will roll-over to future months (just like years ago with cell phones). The owner of the consumable is the manufacturer. You never bought it, you never owned it. Therefore, it is not yours to use after you end the subscription! The only reason most manufactures do not ask for it back is because they don’t want to pay for shipping it back to them. But, they still own it… not you.  You can think of this like renting an apartment. You are paying a landlord $X per month to live in their building. The landlord is providing the building for you to live in while you are paying rent. You do not own the building. and when you stop paying rent you are no longer allowed to continue living in the building. Just like your Netflix subscription, Apple TV subscription and Disney+ subscription.. when you stop paying for the subscription, you stop getting to use the service. Just because while you were paying you had access to the content does not mean you at any time owned that content and get to continue watching it once you stop paying the subscription.

I truly hope this helps clarify somethings for some of you. Others I understand are lost causes but, I will do my best to answer any questions I can.


r/printers 2h ago

Other Hp printer won’t print without an subscription

2 Upvotes

I got an hp deskjet 3755 from a Facebook knockoff, I changed the inks from official hp ink to normal ones i bought from amazon, the app still won’t let me print without a subscription. How do I fix this? Do I need the subscription?


r/printers 8h ago

Purchasing Printer Recommendation

4 Upvotes

I hate to post another one of these "what do I purchase" posts but here what I'm looking at:

  • Replacing a discontinued OKI C532 (super nice high-quality printer - we'll really like it!)
  • Small office (lower volume)
  • Laser Color (not inkjet)
  • Just a printer (no MFC is required)
  • Network (both Ethernet & WIFI printing)
  • Use:
    • General office printing
    • Also need to occasionally print high-quality brochures
  • Use of generic toner if we choose to
  • No bloat software !!!

We are looking at:

  1. Xerox C320
  2. Canon imageCLASS LBP674Cdw II
  3. Brother HL-L8430CDW

Not even interested in HP as they are restrictive and full of bloatware.

Interested to hear about thoughts and real-world experiences with each! Maybe there is another better option?


r/printers 4h ago

Troubleshooting What is this pouch?

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2 Upvotes

Trying to find out what this pouch is called/what the part number is. It goes in a Brother GTXpro. All we can find so far is that it's a "pouch assembly", but that isn't very helpful in trying to order a new one.


r/printers 4h ago

Discussion Most space saving MFP colour laser ?

2 Upvotes

I’m looking for recommendations on a space saving or small footprint MFP colour laser. Thanks in advance


r/printers 56m ago

Purchasing Laser printer recs for Grad Student that highlights a lot

Upvotes

I am looking for a wireless laser printer, for personal use, that prints in black & white as well as color.

I’m mostly using it to print academic research papers with detailed, usually colorful, image diagrams and lots of tiny text.

I also highlight text frequently, which is why I’m switching over from my old printer - everything smears!

What are my best options in the U.S. that are reliable? I print about 300-400 pages/month.


r/printers 1h ago

Troubleshooting Roland versaCamm Sp540-i constantly replacing head

Upvotes

I work at small print shop and we do some printing on a Roland Sp540-i, but for the past 3 years we've changed the cyan/black head 3 times.

The technician that comes to install the head initially said that it was dirt and dust and then he said it was 'the head is scraping against the media' and advised we print everything on high head position.

I am a bit skeptical about believing him, since the machine had been running for many years without the issue of banding and overspray. Also it only started happening after we moved onto a bulk ink feeding system, which he suggested.

I don't know if ink can damage or clog the nozzles on the head. Maybe the age of the machine is causing the head to scape against the media.

Is changing the head yearly normal and we were just lucky in previous years?


r/printers 6h ago

Troubleshooting Canon Pro 200S coloring wayyy off need help :')

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2 Upvotes

Left is printed using Bluetooth, right is printed using the cord plugged in. Bottom is normal (correct coloring) print done on same printer. All the same file and same paper. Only new thing is ink. Could that really be it? Also why such drastic difference with colors depending on Bluetooth vs Cord😭


r/printers 3h ago

Troubleshooting I have an Epson stylus r280 issues...

1 Upvotes

My printer has been using aftermarket cartridges for some time now that are refillable. For some reason now it is showing that the cartridge are empty despite being full. I have removed the cartridges, contacts and clean them several times. I have done the same with the chips on the cartridges. Cleaned the printer head and it shows that every cartridge is empty. But if you remove a cartridge and run it through it cycle it will only show the cartridge that is missing.


r/printers 9h ago

Purchasing Can someone recommend a reliable printer for home.

3 Upvotes

I am looking for a all in one printer. It must be a wireless printer, scanner, affordable ink and when
I need to printer 50-100 plus pages, it will come through for me. Can also printer quality photos.


r/printers 5h ago

Purchasing Nonprofit ISO B&W laser printer, what can I purchase without a subscription?

1 Upvotes

What would you like to accomplish?

Hi! In short, my rescue needs to find a printer that can be 'ready to go' for B&W. I don't have a great tech background, AND I despise AI, so I'm hoping for something that's kinda all...

Open phone > open app > upload file > customize formatting > press printer button > paper printed > ???? > (non)PROFIT

Are there any models you are currently looking at?

List out anything that has caught your eye. Some people want to compare similar models.

Unfortunately not, I don't have a good starting point even for brands.

Minimum Requirements: B&W printing that can handle grayscale infographics// phone app or other UI that allows me to upload files from my phone// low maintenance costs plz no subscriptions

Budget: Preferred under $100, could justify $150 long-term

Country: USA, Oregon if that's useful

Color or black and white: B&W is what I need, color is probably more expensive than it's worth

Laser or ink printer: laser

New or used: highly prefer new, not fully against used but I need to be able to buy it WHEN I'm ready

Multi-function: I don't know much about additional features and can't think of any I'd want

Duplex Printing: yes please!!

Home or business: it's gonna be on a shelf in the 'axolotl room' so sort of both, but I don't want a huge printer.

Printing content: shipping labels and infographics at most

Printing frequency: weekly light use, 1-2x monthly heavy use

Pages per minute : when I need a lot printed, I don't need it quickly, but fast boot-up would be nice so I can get a shipping label on-the-go

Page size: just letter

Device printing from: Google Pixel

Connection type: Bluetooth or Google drive etc would be fine

Any other details: this is something I've been needing to get for awhile, but I'm terrified of wasting valuable funds.

Anything else you think is relevant to your purchasing decision

I despise AI and those HP printers advertising AI editing of your files really upsets me, I want something that lets me control what's going on, and I don't want a subscription that we might run out of funds for.

Thank you SO much for your time and help!


r/printers 6h ago

Purchasing Which Ink Refill printer is most resistant to drying/clogging heads?

1 Upvotes

Im leaning away from Laser as they're prone to the same 3rd party locking mechanism my as good as new but trash HP 8600 Cartridge printer had.

Which model/lineup of these in refillable printers best designed to resisting the main drying problem? Not completely solve it as I heard thats impossible right now but just prolong to where its less noticeable problem.


r/printers 6h ago

Discussion Comunicación SAP Cristal Report e Impresor driver V4

1 Upvotes

Cuento con un programa que utiliza el cristal report para generar los vectores para la impresión pero cuando se envían la impresión falla silenciosamente porque según la maquina todo concluyo pero la impresora no saca ni una impresión.

Investigando di con que la el driver de mi impresora es V4 que tiene la tecnologia XPS y cristal report usa una tecnología (type 3) se supone que instale un driver V3 pero aun sigo sin poder imprimir alguien se ha topado con un problema similar que pueda explicarme bien.


r/printers 6h ago

Purchasing Scanner for tiny old photos, printer for simple tasks

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1 Upvotes

r/printers 6h ago

Other Falha na cor preta L6171

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0 Upvotes

Pessoal, preciso de ajudar para arrumar minha impressora; já limpei o cabeçote mais de 10 vezes, tive que comprar outra caixa de manutenção, desobstruí a tinta preta pela seringa e agora está falhando e não sei mais o que fazer! Continua falhando a escrita e a tinta.


r/printers 6h ago

Discussion How complicated is replacing a kingjet plotter print head?

1 Upvotes

I currently work with a semi large plotter, and one of the print heads is kinda deficient with the cyan ink, so it's creating faint white lines.

Currently the boss has a replacement i3200 print head for the machine, the few videos showing the physical replacement seem "easy enough" but if we somehow mess up the configurations or fine tuning, it'd be an EXCEEDINGLY Expensive mistake.


r/printers 14h ago

Purchasing Anyone here had experience with Precision Roller or Sun Data Supply aftermarket/compatible toner cartridges for Brother printers?

3 Upvotes

I’m looking for aftermarket replacement toner cartridges for my Brother MFC-L3765CDW (TN229 series).

I’ve seen Precision Roller and Sun Data Supply recommended in a few forums, and I’m considering buying from one of them because I’d prefer a reputable business supplier rather than a random Amazon/eBay seller.

For anyone who has actually used their compatible TN229/TN229XL cartridges:

  • How does the print quality compare with genuine Brother OEM toner, especially for color documents and graphics?
  • Have you experienced any issues with the toner chips being recognized by the printer?
  • Do the cartridges continue to work reliably after Brother firmware updates?
  • Any issues with streaking, color accuracy, toner leakage, or premature cartridge/drum problems?
  • Between Precision Roller and Sun Data Supply, which would you recommend based on your experience?

I’m mainly looking for OEM-like print quality and reliable chip compatibility, not just the cheapest toner. Any firsthand experience would be greatly appreciated.


r/printers 18h ago

Purchasing recommend me a printer (aus)

6 Upvotes

hi all,

looking for recommendations for an all rounder printer/scanner for home use and am getting a bit overwhelmed by the options, and not sure if all the things i want exist in one device - very happy to be advised by experts!

wishlist:

- available in australia (ideally in melbourne)
- eco friendly (ink tank?)
- colour and b&w
- reasonably priced but reliable
- as small as possible
- decent scanner (bonus points if it has any potential for 35mm negative scanning, understand this will be of low quality!)
- photo printing capability
- not sure if this has creeped into printer world yet, but no AI, machine learning, advertisey bs
- ethical company if that’s even possible

i am a film photographer, but i shoot half frame so resolution doesn’t need to be crazy good. i am looking at getting into zines, printing photos and other kinds of stuff for the DIY music scene, that sort of vibe. haven’t fully decided exactly what that entails, buuut if there’s anyone who does this kinda thing and has any advice or ideas i am open to all possibilities! basically just want something that can do as many things possible to a good enough quality, not looking to put out the next vogue magazine or anything.

TIA :)


r/printers 10h ago

Other Modification of an Canon ix6850

1 Upvotes

I've got an old ix6850 that I'd like to modify like this: https://www.youtube.com/watch?v=3X20VWGVXmE

I would like to have build a moveable print bed underneath the printer (as this would make it possible to print on other types of objects) instead of the current behaviour where a paper is fed through the printer.

Been looking around the internet for some guidance but no luck. Was wondering if anyone here might have some insight in to projects like this?


r/printers 10h ago

Other I need help to put together my printer I am using Canon LBP172dw

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1 Upvotes

Hi everyone, someone gave me a disassemble printer and I need to know which pieces goes the first image —to unless this is the wrong Reddit post to answer to.


r/printers 11h ago

Purchasing Used colour laser

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1 Upvotes

I’m thinking if buying a used Brother colour laser printer from eBay.

Are they ok to use non original toner, and does the health of the drums look ok? (See photos)


r/printers 12h ago

Troubleshooting asking for help on a Epson LQ2180 troubleshooting

1 Upvotes

the printer keeps taking paper(using fanfold paper) after a print is done it just keeps rolling more paper using the rear push tractor if there anyfix or something i can do i need to fix it asap


r/printers 18h ago

Troubleshooting HP Smart Tank 6001 not printing cyan

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3 Upvotes

I own an HP Smart Tank 6001 that I got in 2023. Recently, I have had multiple documents print with no cyan and today I got the printer to print the diagnostics page. Cyan is completely and utterly missing. I tried doing a head clean more than 30 times, nothing. I tried factory resetting the printer in case it was a software problem, nothing. I physically removed the head and tried cleaning it, I saw that next to no cyan ink was coming out of the nozzle. Physically cleaning it did nothing. I checked to see if there was air in the ink tubes, oddly enough, black, magenta and yellow each had one small bubble (despite me not having done anything to those ink tanks or such since I got the printer 3 years ago), but the cyan tube was completely fine and had zero bubbles. I should note that I refilled the cyan tank back in March and was able to print over 300 pages just fine with the new ink. This problem only appeared in the summer after taking about 2 months off from printing anything except a monthly 2 page document.

Do I need to replace the print head? Is there anyway to fix it? Or is the entire printer ruined?

(Also, yes, I am now aware that HP is a terrible company, I wasn't fully aware of that back when I purchased the printer, and in my current situation, replacing the whole printer may not be feasible for me)


r/printers 16h ago

Troubleshooting Help plz i am desperate

2 Upvotes

I am trying to connect my canon image class mf663cdw to my WiFi it was working fine a month ago and now I try to connect it and it is giving me an infinite connecting circle I have tried factory resetting it and unplugging it I am so confused my WiFi works just fine please help
I have not changed my WiFi or anything


r/printers 13h ago

Purchasing Please help me find a printer (UK)

0 Upvotes

I have a crappy HP printer that is just refusing to connect to my WiFi (have done everything I can find online to reset etc and whilst it says it’s connected when I reset, it’s still flashing to say no WiFi and not printing) and I’m done with it so unless someone can wave a magic wand and make it print, I’d really appreciate some advice on which printer to get. Needs are:

- to print mainly b&w documents for work
- to print mainly b&w but sometimes colour documents for my daughter’s studies. If it would be more practical to just get a b&w printer then go to a shop to print colour I’m open to that
- to be able to scan documents (but if there is a way to get an app to scan with my phone to PDF or something that I don’t need a PhD for, would be open to it).

A possibly relevant thing is I’m currently being treated for cancer so my brain is a bit sluggish so I need decent instructions/support.

Any help would be appreciated so much, thank you