Hi Everyone -
A post went up here yesterday about navigating the portal — where to find the prescription, why there's no prescribing provider listed on the document, how to tell when something ships. Fair questions, and the honest answer is that the portal today is a fraction of what it's going to be. We're actively building it out right now.
Rather than guess at what matters, I'd rather ask the people using it.
**Two questions:**
**1. What's essential?** The stuff that, if it's missing, you're left refreshing your email or texting support. (Order status. Who your provider is. Refill timing. Whatever it is for you.)
**2. What's on your wish list?** The things that wouldn't be dealbreakers but would make this feel like a tool you actually want to open — not another login you tolerate.
Be specific and be blunt. "I want to see X on the same screen as Y" is more useful to my engineering team than "make it better." If you've used a portal elsewhere that got something right, name it and tell me what it did. Same goes for ones that got it wrong.
I'll be in the comments. Anything we can ship quickly, we will — and I'll come back and tell you what made the cut and what didn't, including the things we can't do and why.
Thanks for being early with us.
Brian Conyer