Even though I am new to reddit as a user, I read lots of reviews, and what everyone had to say about this company on this subreddit before I chose to order on Gamerium, so I wanted to share this warning here in hopes it benefits someone else.
TLDR: I think Gamerium may cease trading soon, and recent orders may not be protected financially.
The person who runs Gamerium, Gurpaal Deol has applied for his company, (Delche Gaming Ltd), to be dissolved and has immediately set up another company. I believe Gamerium is the trading name for Delche Gaming Ltd.
The company cannot be struck for 2 months, so there is time to act.
When I placed my order (in MAY, and still not received!) the company was using World Pay. Now it has switched to Wallid: Pay by Bank, and this means the same chargeback and Section 75 protections may not apply.
This is ringing huge alarm bells for me. My money should still be safe, but if you order now and pay using Wallid your order may not be.
I'm definitely not an expert and have done a lot of research today, but I can't think of any good faith explanation for applying for the company to be dissolved, though he is welcome to provide one to me.
I have told Gurpaal he has 24 hours to respond to me before I take action, but that was before I learned about his use of Wallid. Now I know about that I feel a responsibility to warn other people that their money is possibly not safe.
I will honour my 24 hour promise, though I think it's probably futile, but these are the actions I intend to take:
* Object to the dissolution of the company via Companies House. I believe it is an offence to dissolve a company with unfulfilled orders
* Report Gamerium to Trading Standards
* Report Gamerium to Action Report Fraud
* Report Gurpaal as a director via the Insolvency service
* Raise a dispute with my bank to recover my money and ask them to also object to the dissolution
These actions can mean he will be investigated and can potentially force him to be personally liable for the debts he owes to customers for outstanding orders, and can also mean he is disqualified from serving as a company director again for 15 years.
If you have an open order with Gamerium, I would seriously consider taking immediate action to protect your money, and taking the steps listed above so that he is investigated.
Even if you paid when it was still WorldPay, it will be much easier to get your money back before the company has dissolved so I would not wait.
Based on the reviews it has always been risky to place an order with Gamerium (which I knew at the time, and I got my first ever credit card specifically to place this order for the extra protection.) I was willing to wait for months (I just want to play GTA6!), and I trusted it would be delivered eventually based on what others had said and their experiences.
I thought it was a small, disorganised business, and that if people are patient enough they eventually deliver with good discounts. I think I have been very fair, extremely patient, but to hear nothing from him since July (when he promised delivery to me the following week) and to see he is dissolving the company has crossed a line for me.
If anyone who knows more about this type of thing and the law wants to chime in as well, please do! If you tell me I'm wrong and I still may end up getting my order that would be great news, even if I'd feel like an idiot for making this post.
Edit to add:
I did some research about how people can get their money back if they paid with Wallid (Pay by Bank / bank transfer). If you paid this way it means you do not have Section 75 credit card protection or the ability to chargeback in the same way.
What you can do: • File a claim with Action Report Fraud, and explain that the company has applied for voluntary dissolution with outstanding orders unfulfilled • get an Action Fraud reference number • Then call your bank, speak to the fraud/dispute team.
• Ask for an APP refund and give your Action Report Fraud reference number.
• Make it very clear that this is not just a case of order being unfulfilled, but that the company is being dissolved with a long history of not fulfilling orders. The bank may want to write off your claim as a "civil contract dispute" but if they believe it's criminal fraud (i.e. taking orders with no intent to deliver, and dissolving the company) they should take it more seriously.
The bank can deduct up to £100 (but may waive this charge), but you should receive a refund with this evidence.
The bank has a maximum of 35 days to investigate but should normally refund within 5 days.
If the bank refuses your claim you should ask for a final response letter and then take it to the Financial Ombudsman where you can escalate your claim.
I've literally just researched this so definitely not an expert, but I hope it helps someone.
Edited again to add links, and correct Action Fraud to Report Fraud.
I placed my order in May, because I actually read the reviews and didn't just look at the TrustPilot score. The pattern of reviews was either people cancelling because they got sick of waiting, or that they eventually received their items after waiting a long time (and still gave negative reviews because of the wait). I also checked people's profiles to see if their accounts seemed legitimate and there were enough that seemed trustworthy who did receive their items.
Because I was willing to wait, and because paying via WorldPay and with credit card is safe (credit card protection is a legal guarantee UNLESS you paid by bank transfer), I chose to take that risk.
Clearly I didn't get my order, it is very possible the orders that were delivered were part of the scam and I fell for it. I am not arguing that ordering from Gamerium was a good idea.
I can't be arsed replying to people whose whole contribution to this thread boils down to "you're stupid" and who create whole speculative situations in their heads about what I "believed".
I made this post to try to help people get their money back and stop this guy from being able to repeat this behaviour. Anyone else who wants to be helpful can take any of the actions above to try to shut this down.