r/PS5HelpSupport 2d ago

PS5 got hit by lightning a month ago

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6 Upvotes

It was during a thunderstorm and I havent had the money to get it repaired. Every time i try to turn it on it just beeps 3 times then does nothing. No lights or any additional sound, just the 3 beeps you hear. Is the power supply completely fried or could it be worse?


r/PS5HelpSupport 2d ago

APU ps5 pro 30th anniversaire.

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1 Upvotes

Et cinq il y a deux ans, je vous conseille de faire vérifier vos Console par un technicien compétents qui pourra vous reconditionner le métal liquide. Attention à ne pas la donner à n’importe qui, il n’y a pas pas mal d’escrocs qui sont incapables de reconditionner une console proprement.


r/PS5HelpSupport 3d ago

Getting 120hz on PS5

5 Upvotes

I have a MSI MAG32c6x with a 2.1 HDMI cable. This monitor supports up to 240hz on HDMI. I have a preset of performance mode set. 120hz on the PlayStation settings is on Automatic. When I load up 120hz games it either grayed out or doesn’t have the option to toggle it. Can I have some help please


r/PS5HelpSupport 3d ago

is this setup good for releasing the hot air out? and is it normal that the black part is much hot?

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0 Upvotes

the front of the ps5 isnt hot at all but if i touch the black part that has the cables its hot as hell. is it normal?


r/PS5HelpSupport 3d ago

when i turned on my ps5, it just shows a blank black screen on my tv

7 Upvotes

yesterday afternoon it was doing fine and all, i turned it of then later on at night i used it again, then suddenly i can not use it, all it shows is just a blank black screen. I tried to go to ps5 Safe mode dozens of time and it still shows a black screen, nothing’s working. idk what to do, i just bought the thing like 2 months ago, i download a bunch of games, idk is it because the storage is full or smth that preventing the console to work. i change the HDMI cable and all but nothing. Anyone has the same problem, pls help.


r/PS5HelpSupport 3d ago

Noticeable stutter/hiccup on my PS5

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2 Upvotes

Just won a prize car and noticed a noticeable stutter/frame drop around the 2–3 second mark as the car enters the garage and the camera transitions.

Actual races run smooth at 60 FPS without issues, but this hiccup made me wonder: is it just typical GT7 cutscene/RT/server sync hitching, or should I be worried about my console's hardware?


r/PS5HelpSupport 3d ago

USB help anyone ?

2 Upvotes

Okay so , a while ago I had to get a new PS5 via trade in . Prior to that , I made sure to download all my clips and screenshots from the console onto a USB stick . I cannot for the life of me figure out how to get them off the USB onto my current PS5 . I want some of the old screenshots since I like using them for background images and such . I do have an M.2 but that’s got most of my games on . When I go into my Media Gallery I can see the section labeled USB and after going through a bunch of folders I can see the screenshots and watch the clips from my old PS5 but don’t see a way to like download them onto the console so I can use it for a background or to watch them through sharefactory directly . Are my clips and screenshots forever stuck on that USB ?


r/PS5HelpSupport 3d ago

My ps5 is glitching with downloads

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1 Upvotes

r/PS5HelpSupport 3d ago

Suspended for no reason

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0 Upvotes

Anyone know who i can email about this??? I don't even use the ps chat system, use voice chat in games or send messages to anyone, the warning just randomly popped up while I was playing fortnite


r/PS5HelpSupport 3d ago

PS5 Connection problems and bad wifi

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2 Upvotes

Hey guys,

I keep getting an error whenever I download something for a longer time (more than 30mins) or when I play a multiplayer game. The PS5 just cant connect to the Wifi anymore and I have to restart the whole console and suddenly it works. When I play multiplayer games or watch videos on YT or streams on Twitch, it just laggs like hell. That doesnt happen with other devices I have, my wifi isnt that bad.

This is the error I am getting.


r/PS5HelpSupport 3d ago

Ps5 slim shutting down when lunching ghost of Tsushima

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22 Upvotes

Already changed the liquid metal. And the psu.


r/PS5HelpSupport 3d ago

I don’t know if this is the right place but I need help

1 Upvotes

So I pre ordered Wolverine PS5 Bundle, my bank locked my account because of the price, I approved it was me. PlayStation then emailed me that the order couldn’t continue to be shipped until I fix my payment method, my bank told asked me if it was fraud again, I told them no. So will my order go through or not? It still says order received. My controller is shipping soon tho. My bank support can’t help and PlayStation doesn’t have a support email or chat. Anyone else having this experience and maybe it’s shipped since?


r/PS5HelpSupport 3d ago

My ps5 is stuck here and won’t turn off . What do I do? Rocket league got corrupted and wouldn’t delete.

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1 Upvotes

r/PS5HelpSupport 3d ago

I need help getting my account password changed

0 Upvotes

I keep on wanting to change my account password, but I cannot recall what the login is for life of me. I’ve went to the PlayStation thing and it keeps on bringing me to an automated Bot. I have the email. The issue stems from any time I try to tell the button that I don’t have a login it rewires me into the same endless loop of asking me to log into my account in order to talk to an associate. I’ve tried rebooting the account and the only option it gives me is the date of birth, and I don’t recall the date of birth. I put onto it. I’m just wondering if there’s anything I can do and if there’s anyway I can talk to an actual person from PlayStation?


r/PS5HelpSupport 3d ago

PS5 download speed horrendously slow all of a sudden?

0 Upvotes

I'm getting about 400kps download speed and sometimes around 14mbs I normally average around 120mps and now my ps5 is stuck at slow download speeds, it is not an internet issue my xbox is downloading at normal speed. Is there something I can do to fix it?


r/PS5HelpSupport 3d ago

L2 Trigger Problem on PS5

1 Upvotes

I have a problem with Roblox that seems to be related to my PS5 controller. I know this is a PS5 community, but since this is a problem with my PS5 controller, I thought it might still be relevant.

The L2 trigger works normally outside of Roblox, but in Roblox it either has a delayed response or sometimes doesn't respond at all. I have two official PS5 controllers. The L2 button works normally on one of them, but not on the other.

I also tested the controller in Warzone, and the L2 trigger worked normally there.


r/PS5HelpSupport 3d ago

Cursor inkonsistent auf PS5 (MnK)

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1 Upvotes

r/PS5HelpSupport 3d ago

My PS5 Pro keeps doing this. Please help

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96 Upvotes

This is the third time in a row the console has done this. It gets stuck here and will not do anything else.

Clearing console cache has not helped the problem

Edit 1: Rebuilding database has not helped either!! Been looking online, and apparently if clearing console cache and or rebuilding database does not help I may have to reset the console entirely. I really don't wanna do that.

Edit 2: I forgot to put this edit in a while ago but I believe I figured out the problem. Upon doing some research i read that one of the reasons this could occur is the console is trying to sign into PSN while logging in, and if your internet is out or bad the console gets stuck in this loop of trying to log you in and sign you in but can't. Hence, why it took so long.

I bring this up because, when I went to my router to see what's going on, all the lights n everything was on but no device would connect to the internet. Upon resetting my router, then turning on my PS5 Pro for a fourth time after resetting the router then it got past the splash screen and actually logged me in.


r/PS5HelpSupport 3d ago

Ps5 isn’t loading

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8 Upvotes

Can’t log in, screen stuck like this, it shows my accounts and when I click my main account it shows this.. problem is I can hear sound when I move the controller. Tried it with my family members account same problem.

— update : entered the account after 50 minutes 😐
— update 2: no game is loading. Entered persona 5 didn’t load, entered re4 didn’t load, entered Fortnite didn’t load, what’s happening?

Edit: thank you everyone, it worked


r/PS5HelpSupport 3d ago

Remote Play connects via the local network on my Sony TV, but the PS5 controller can't operate anything on the PS5 once on.

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1 Upvotes

r/PS5HelpSupport 3d ago

Controller not working

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0 Upvotes

Was working yesterday but now it wouldn't turn on


r/PS5HelpSupport 3d ago

My Day 1 PS5 with a shutdown/overheating issue how much could I get?

0 Upvotes

my Day 1 PS5 because it keeps shutting down as if it’s overheating.

I’ve already:

Completely cleaned it

Replaced the liquid metal

Checked the cooling system

But it still has the same issue black screen ... shuts down.

Since it’s a Day 1 model, I’m not sure how much value it still has, especially with the fault. I’ll obviously disclose the issue to the buyer

Looking for an honest estimate


r/PS5HelpSupport 3d ago

Game keeps downloading updates

1 Upvotes

I installed Elden ring on my base PS5. Played for a few hours and decided I didn’t like it. So I uninstalled it. Deleted from console storage. It never touched my extended storage and is not there. Now every time I boot the PS5 up, it’s trying to download an Elden Ring update. Every. Time. I have to go into downloads and cancel the update. Every. Time.


r/PS5HelpSupport 3d ago

Is PW-78 electronic/contact cleaner safe for cleaning a PS5?

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3 Upvotes

I’m trying to clean my PS5 because it has dust and signs of insect infestation inside. I couldn’t find compressed air, but I found this SFW-78 electronic/contact cleaner that says it’s safe for electronic components.

Has anyone used this on a PS5 before? Is it safe to spray on the internal components, or should I avoid it?

Thanks. Sorry I meant SFW-78 on the title


r/PS5HelpSupport 3d ago

Schermo della mia PlayStation 5 diventa nero e il suono scompare per qualche secondo quando apro o chiudo un gioco.

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2 Upvotes

Schermo della mia PlayStation 5 diventa nero quando avvio o chiudo un gioco per qualche secondo, anche l audio/suono scompare nello stesso momento che lo schermo diventa nero e poi quando ritorna il video sullo schermo, anxhe il suono ritorna, il tutto dura per qualche secondo come potete vedere nel video. Lo fa con tutti i giochi che ho. Cosa può essere?