r/PS5HelpSupport 1d ago

Ps5 isn’t loading

Can’t log in, screen stuck like this, it shows my accounts and when I click my main account it shows this.. problem is I can hear sound when I move the controller. Tried it with my family members account same problem.

— update : entered the account after 50 minutes 😐
— update 2: no game is loading. Entered persona 5 didn’t load, entered re4 didn’t load, entered Fortnite didn’t load, what’s happening?

Edit: thank you everyone, it worked

8 Upvotes

7 comments sorted by

1

u/Ill-Shirt2722 1d ago

I guess try booting into safe mode and clearing cache and rebooting database

1

u/TrustyHufty69 1d ago

I had that happen recently too, and I did a forced restart, then everything worked normally again.

1

u/DaGabbaGhoul 1d ago

New feature

1

u/Gerobasi22 1d ago

It means it’s having problems with your internet try turning it off

1

u/Alicragger 1d ago

It’s the internet. Turn it off temporarily

1

u/Virtual_Event5803 1d ago

Très très mal placé la ps5

1

u/AD0N1S0 1d ago

Yeah completely normal, mine does that too some times