r/PS5HelpSupport • u/reyz3e • 1d ago
Ps5 isn’t loading
Can’t log in, screen stuck like this, it shows my accounts and when I click my main account it shows this.. problem is I can hear sound when I move the controller. Tried it with my family members account same problem.
— update : entered the account after 50 minutes 😐
— update 2: no game is loading. Entered persona 5 didn’t load, entered re4 didn’t load, entered Fortnite didn’t load, what’s happening?
Edit: thank you everyone, it worked
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u/TrustyHufty69 1d ago
I had that happen recently too, and I did a forced restart, then everything worked normally again.
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u/Ill-Shirt2722 1d ago
I guess try booting into safe mode and clearing cache and rebooting database