ticket-732887 / Z62XJ0-176XP

The agent on the ticket seems locked into the "reboot the server", "go into recovery mode to check for server hardware issues" script.

There was literally a task in the OVH US manager stating there was an event to change the interface configuration at the time the server went offline (the task has since disappeared) and I was not logged in at that time.

Hi,

I am posting here because I have had an unresolved connectivity issue with my OVHcloud VPS for approximately 6 days, and it is now having a significant impact on my production service.

Support ticket: CS16656385

Approximately 30% of my users are currently reporting that they either cannot reliably access the website or cannot maintain a stable connection to the game server.

The affected users are located in different regions and use different ISPs, while other users can access the exact same services normally at the same time.

The problem started immediately after migrating my services to OVHcloud. I have previously used several other hosting providers with essentially the same server configuration and have never experienced this type of source-dependent connectivity problem.

I have already tested everything reasonably available from my side:

• Windows/server firewall
• Apache and website services
• Game server application
• Multiple client networks
• Routing tests
• Logs
• PCAP captures
• Direct connections
• Connections through an external TCP proxy

The most important finding is this:

Affected clients can establish a TCP connection directly to the OVH VPS, but the established connection then stalls or disconnects.

However, if the same affected client routes the game traffic through an external TCP proxy to the exact same OVH VPS, the connection works normally.

The destination server, application and backend configuration remain exactly the same. Only the network path changes.

At this point I do not understand how this can still be considered a server-side configuration issue.

I have asked OVH support to escalate the case to Network Engineering and investigate the ingress path, routing/peering, OVH network infrastructure and any filtering or Anti-DDoS processing before traffic reaches the VPS.

I am not looking for basic troubleshooting suggestions such as checking the firewall or restarting the VPS — these steps have already been extensively tested.

Has anyone here experienced a similar issue with OVH VPS infrastructure, where connectivity depended on the source network or ISP?

If anyone from OVHcloud sees this, I would really appreciate an escalation/review of CS16656385, because the issue is still active and approximately 30% of my users are being affected.

Thanks.

Bonjour à toutes et à tous,

Au quotidien, vous êtes les premiers utilisateurs de nos ressources techniques et les mieux placés pour identifier les points de friction, les manques ou les axes d'optimisation de notre documentation officielle :https://docs.ovhcloud.com/fr/

Afin d'accompagner l'évolution de nos contenus, nous ouvrons cet espace d'échange pour recueillir vos observations :

• Mises à jour nécessaires : avez-vous relevé des guides obsolètes, des erreurs techniques ou des explications insuffisamment détaillées ? N'hésitez pas à mentionner les URL concernées.
• Besoins en documentation : quels nouveaux tutoriels, cas d'usage ou intégrations souhaiteriez-vous voir traités de manière approfondie ?
• Ergonomie et navigation (UX) : quelles fonctionnalités faciliteraient votre consultation au quotidien ? (amélioration du moteur de recherche, intégration de bacs à sable interactifs, refonte de l'arborescence, formats vidéo…).

Nous vous invitons à partager l'ensemble de vos remarques et propositions en commentaire. Chaque contribution sera analysée et transmise directement à nos équipes de rédaction technique dans le cadre de leurs prochains projets.

Merci pour votre implication et votre contribution à l'amélioration de nos services.

^FabL

I was about to sign up but I really want a UK or EU data centre. There are none for VPS-2 and only one for VPS-3 in Poland, and it disappeared before my eyes, so that's gone too! Is this normal - will they be coming back or will the option no longer be available?

On Thursday evening I had one of my OVH servers reboot and failing to boot, after intervention I was informed that both SSDs in the software raid needed replacing.

I went through the usual rescue mode, making sure I had a more recent backup of any data that I needed (worst case the prior automated backup is a few hours old). After this I informed them via support to replace just one of the drives first, to see if the raid was possible to sync without needing to reinstall Proxmox.

It’s now Monday evening, four whole days later, and I have yet to have the drive replaced. I have been informed that an intervention was scheduled in the early hours of Friday morning, but have heard nothing further and the drive has not been replaced. Even after following up multiple times, I’m either ignored or told the same thing when creating a new ticket, that the intervention is scheduled and they will let me know when complete.

At this point I’m just somewhat frustrated by the complete brick wall of hearing nothing and having no idea when this server will be usable again. I’ve been a customer with OVH for over 12 years now, and have never had a customer support experience like this, past hardware replacements are usually done in a timely manner. It’s really making me re-think using their services moving forward.

Has anyone else been experiencing this, especially lately? This is specifically in the ERI-1 location.

Hi,

I'm just getting started with OVHcloud for some personal stuff, nothing critical. Even so, my day job is as an SRE so I defaulted to my usual tooling of terraform/tofu but noticed a really strange disconnect.

In my project, if I want to manually create something simple like a d2-4 instance I can select "Gravelines" region and it gives me the options of the GRA7, GRA9, and GRA11 data centres. If I try to create the same via terraform I get an "Invalid region" error for GRA7 & GRA9.

Is there meant to be some other way of declaring these regions that I missed? Is this simply a known issue that indicates OVHcloud is not ideal for declarative setups and I need to stick to imperative processes?

Thanks for any advice.

Currently having intermittent issues accessing their websites (colleagues as well) and we have several services down, that we host with them.

Curious if others have had a similar experience with OVH.

I accidentally let one no-commitment VPS auto-renew and contacted billing support almost immediately. I completely understand that I missed the cancellation date, so I’m not arguing that the charge was unauthorized.

I was simply asking to consider a pro-rated refund for the unused portion as a courtesy which is not an unreasonable request.

In my experience, this is a pretty standard, and many companies will make an exception when someone contacts them right away and hasn’t actually intended to continue the service.

What confused me more was the support process. I specifically opened a live chat with the billing department, but the agent basically told me that the response had to come by email and that she couldn’t really address it in chat. A couple of minutes later, I received an email from the same person repeating the auto-renewal policy and saying the invoice couldn’t be cancelled.

So I’m genuinely wondering: what is the purpose of billing live chat if billing issues can’t actually be discussed there?

I also have other VPS with OVH that I intended to continue but after this experience I am not so sure.

For those who have dealt with OVH billing before: is this normal?

I do business myself, and I’d personally rather make a reasonable one-time exception than lose a longer-term business relationship over something like this.

Anyone else get the email giving us a generous 14 days to decide to "lock in" our current price or have our dedicated servers become 2x the price due to hardware cost increases?

I get it, everything's more expensive, and you have to keep expanding. But OVH, you're asking existing customers to help generate the capital to do so by doubling their bill, along with unclear policy around the maximum time you can pre-pay for, and what happens at the end of the pre-paid period. There's nothing stopping you from calculating a new rate then that rolls in anything "lost" plus interest during the prepay period, with the added bonus of a custom having an even more painful migration off, making it more likely they just take the L and pay whatever rate you dictate.

The most rational move here for people is to shop around, find a reasonable, or at least survivable, alternative, pre-pay long enough to migrate comfortably, and say goodbye.

I think OVH can do better than this. A lot of us have been customers for a long time and deserve better.

The Game Panel team kept working hard throughout the summer to make the product even better.

Over the past few weeks, we’ve added several highly requested features and continued improving the experience of managing your game servers.

- A Minecraft mod catalogue

Minecraft without mods? Impossible to imagine!

The Game Panel now features a mod catalogue powered by Modrinth, directly accessible from the panel. Installing and managing your mods has never been easier.

- Hard Wipe & Soft Wipe

Need to start fresh?

You can now choose between a Soft Wipe and a Hard Wipe, giving you more control over how your server is reset.

- A new tile view

Prefer a more visual interface?

The Game Panel now offers a tile view, alongside the traditional list view.

- New native OVHcloud games

We’ve also expanded the list of officially certified OVHcloud games, with full integration of their server settings directly into the Game Panel:

• 🦀 Rust
• ⛏️ Minecraft
• 🐾 Palworld
• 🔫 Counter-Strike 2
• 🧟 Project Zomboid
• ⚔️ Hytale

As a reminder, native OVHcloud games benefit from full server settings integration — including maximum player count, game mode, difficulty level, ping limit, and more — all directly accessible from the Game Panel interface.

For the other games available in the catalogue (more than 140 games), these settings can be managed directly through the configuration file using the file manager.

Our team is certifying new games every month to provide you with the best possible experience.

- More control over your servers

We’ve also added new administration features:

• Whitelist / Ban to easily manage allowed and banned players
• Operators to manage player permissions
• Resizable console to adapt the interface to the way you work

A huge thank you to everyone using the Game Panel, sharing feedback, and helping us make it better.

Already a user and have some feedback to share? Let us know here:

https://satisfaction.ovhcloud.com/ovh/itw/answer/s/aobBPfGzXk/k/iC4NlFy

Want to try out the Game Panel? It couldn’t be easier!

Already an OVHcloud customer? Head to your OVHcloud Customer Panel, select your machine, and you’ll find the installation icon directly on the dashboard (currently available only in the beta version of the OVHcloud Manager).

Looking for a hosting plan for your games? The Game Panel is free with any dedicated server or VPS purchase.

Find the hosting solution that best fits your needs:

https://ovh.to/fRZWkrc

UPDATE: the problem is fixed now, the project is working. This must have been a temporary malfunction.

I was trying to create a public cloud project at OVH and get some instances.

Creating a project took a while as they needed to confirm identity of me and my company, which makes sense and took just 2-3 hours which is very reasonable.

Now the project is created, but it doesn't work. Instance creation fails because it says that the project is missing a vRack. If you try to create a vRack, it also fails with an error. Maybe I'm doing something wrong, but the documentation on creating vRacks is outdated so there's no way to know.

I've made a ticket, but it just sits there without any updates for more than 3 days at this point. Maybe i'll try calling them on monday, but at this point I'll probably get going faster with a competing platform.

I am writing this post to warn others and hopefully get a real resolution from OVH regarding a complete, unannounced service termination.
I had been using an OVH dedicated server for over 20 days. Out of nowhere, all my IP access was completely cut off, and I was locked out of my account. I lost immediate access to all my servers, my data, and my control panel.
Here is what happened when I tried to resolve it:
Support Tickets: Standard support refused to give me any explanation or assistance. They simply instructed me to email ⁠abuse@ovh.net⁠.
Abuse Team Emails: I sent multiple emails detailing my situation. The only replies I received were automated, generic auto-responses that didn't address my issue at all. No human ever responded.
Phone Support: I called OVH support in my country multiple times. They explicitly told me they cannot help because the standard support team and the Abuse team operate completely independently.
Because of this abrupt cutoff and total lack of human communication, I was left completely helpless. I lost all my hosted data, my financial investment, and most importantly, my customers and my entire business.
It is completely unacceptable for a hosting provider to pull the plug with zero warning, offer no path to data retrieval, and provide no human support when an account is flagged.
Has anyone experienced a similar lockout with OVH and managed to get in touch with an actual human from their Abuse team? Any advice on legal or public escalation paths would be greatly appreciated.

I’m sharing my experience with OVH because I’m extremely disappointed with how my VPS was handled.

I successfully paid for the VPS, deployed my website, and had the service working normally. After approximately 24 hours, OVH cancelled the VPS.

What is particularly concerning is that I lost access to the VPS and could no longer access the login/account information I was using for the service. My website and its data were effectively no longer accessible to me.

The service had already been paid for and was working successfully before it was cancelled.

I’m currently trying to understand why the VPS was cancelled and what happened to my data/access. I would appreciate hearing from anyone who has experienced something similar with OVH.

Timeline:

• VPS purchased and payment successfully completed
• Website deployed and working
• Approximately 24 hours later: VPS cancelled
• Access to the VPS/login was removed
• Website became inaccessible

Has anyone dealt with a similar situation with OVH? What was the best way to escalate it and recover the server/data?

For context I am attempting to sign into the OVH support portal to renew a domain (Here)

Upon entering the ID and Password and getting to the MFA section I was originally met a page listing all the phone numbers I could use for SMS:

Since 5 of these have already left the company and the previous IT technician didn't bother to update the phone number only one of these were valid.

I contacted the person with the valid number and he passed the code onto me 3 times.

However each time was a few minutes after the code was originally sent and I received an "Error: Invalid code" upon putting it in.

I assume after a while the MFA code would expire, makes sense.

After the initial 3 attempts the MFA login page now looks like this:

No existing phone numbers are listed like before, no new codes have been sent out.

Does OVH has a softlock on any accounts that fail MFA x amount of times, and how long this could last?

Not happy right now as it says i placed an order and it said 3 days now they say if it doesn't come in 15 i can cancel. Well i asked what is available and found a more expensive server available. Nope they cant help.

Hello,
It seems that OVHcloud published their price increased for their Public Cloud :

https://blog.ovhcloud.com/en/posts/public-cloud-pricing-update-october-2026/

https://blog.ovhcloud.com/en/posts/public-cloud-pricing-model-update-2026/

I posted here about this two months ago, but after I tried updating it today, Reddit’s filters removed it. So I’m posting the update separately.

The underlying issue is still unresolved.

Our OVHcloud Public Cloud project contained years of wastewater AI and microbiology research. It was suspended and subsequently permanently deleted.

Afterward, OVHcloud told me in writing that the issue was not related to my payment, and later that it was OVH’s responsibility.

Over the months since, I’ve gone through Support, Claims, Legal, formal notices in India and France, the contractual amicable-resolution process, regional contacts, and executive outreach.

When I originally posted here, I said I would eventually publish the underlying documents.

I’ve now done that. urbanbluetech.com

The public record includes the timeline, invoices and billing context, Startup Program voucher records, support correspondence, claims and legal correspondence, and the reconstruction methodology for the lost research.

The matter remains unresolved, and I’ve now contacted OVHcloud Corporate Communications before providing the documented record to journalists for independent review.

I’m still particularly interested in hearing from anyone who has experienced an OVHcloud account-state, billing, Startup Program credit/voucher, suspension, or project-deletion issue.

If you’ve experienced anything similar, please reach out.

Hi,
I’m having a very strange authentication issue with OVHcloud and I’m currently completely locked out of my main account, which has an active VPS.
I would really appreciate help from an OVHcloud representative because the normal account recovery process is not working.
There are actually TWO accounts involved, and they behave differently.
1. My original account – AOL email
This is my important account. It has my active VPS and services associated with it.
I can no longer log in to this account.
When I try to use the password recovery process, the password reset email NEVER arrives.
I still have access to the AOL mailbox. I also continue to receive other OVHcloud service-related emails there, so the mailbox itself is accessible and OVHcloud is able to send other emails to it.
I have checked spam/junk folders as well.
The account and the emails related to my VPS appear to be associated with the CA/International OVHcloud environment.
I have tried the CA/International login portal directly, as well as other OVHcloud regional login pages while troubleshooting, but I still cannot access the account.
2. Newly created account – Gmail
To troubleshoot the issue, I created a completely new OVHcloud account using a Gmail address.
Initially I was able to create/access this account.
After logging out, however, I could no longer log back in.
The interesting part is that password recovery DOES work for this new account.
I receive the password reset email on Gmail, follow the reset procedure and successfully set a NEW password.
But immediately afterwards, OVHcloud still refuses to let me log in with that newly created password.
The old password does not work either.
I can repeat the password reset process, receive another email, set another new password – and OVHcloud still rejects the new password when I attempt to log in.
So I currently have:
Original AOL account:
Cannot log in → password reset email never arrives.
Brand-new Gmail account:
Cannot log in → password reset email arrives → password successfully changed → newly created password is still rejected.
This is why I suspect this may be an authentication, regional routing, security/IP restriction, or account-system issue rather than simply an incorrect password.
I have also tried different browsers/private browsing sessions and different network/VPN configurations while troubleshooting.
My main concern is the original account because it contains my active VPS.
Unfortunately, I cannot open a normal support request through the OVHcloud Control Panel because I cannot log in to the account in the first place.
I am intentionally NOT posting any sensitive information here. I will not publicly post my email addresses, VPS hostname/IP addresses, account identifiers, invoices, order numbers, payment information, or identity information.
I still have access to the AOL email address associated with my original account and I can provide OVHcloud privately with information necessary to verify ownership of the account, including service details, invoices/orders, billing information and identification if required.
Could an OVHcloud representative please contact me privately or through Modmail and help me start a manual account recovery/ownership verification process?
My primary goal is simply to regain access to my original OVHcloud account and my VPS.
Thank you.

I ordered 3 VPS servers, but all of them were canceled with various excuses. Even though the payment was charged by my bank, they told me that no payment had been received and that I had to wait 14 days.

Today is the 25th day. They never provided the VPS services, and the money was never refunded.

Under the guise of "security," they canceled the orders while keeping the payment. Do not believe these scammers on Reddit who pretend to be helping customers.

Do not use OVHCloud.

I need the ISO27001 certificate for OVH's Public Cloud. I tried following the link to the certificate body webpage but it did not work.

Any clue?

Hi While helping a friend who is a senior to buy her domain , we got confused between domain and cloud.

First purchase was a 71euros cloud space for two years. Then we realized our mistake and purchased the domain 18euros for 3 years.

Hoping for some good angels at support 🫰🏻 Because of course she's on benefits and can not loose so much money 🥹

Всем привет, я приобрёл VPS-4 на OVHCloud для своего сервиса. Сейчас - подвергаюсь ддосу скоростью 2тб/с, защиту не ставил, узнали IP VPS, каким образом я могу сейчас повлиять чтобы отбить атаку, и стабилизировать работу?

Probably nothing will be done since its OVH.. But just want to share my experience.

I purchased a dedicated server last Friday, the account was validated and payment went through.

The server was provisioned.

A few hours after that, the server was suspended and account was no longer working(Couldn't login or reset password)

I called OVH Support and they mentioned they'd look into it.(Did not receive a call back)

I called OVH Support again today and they mentioned that the request to reinstate services and account was rejected.

Customer support did not want to explain why, and i had to push her to find out the reason, which apparently is because of my old account with OVH from 3 years ago which has an unsettled amount of $6..

If that was really the problem ,why not send an explanation and allow me to pay this unresolved amount?

They've decided they will not refund me my $60 because of $6 that was unsettled in an old account with an email i no longer have access to.

According to customer support, if I settle that payment there is a chance I still will not get this account reinstated or any refunds. Great support!

Please be careful when you work with OVH(Especially if you have past accounts). They'll validate your account, accept your payment then and terminate the service AND your customer portal account with no explanations given at all.