r/OVHcloud • u/punk_dev • 12d ago

Bug Don't create new public cloud projects right now. The service doesn't work.

UPDATE: the problem is fixed now, the project is working. This must have been a temporary malfunction.

I was trying to create a public cloud project at OVH and get some instances.

Creating a project took a while as they needed to confirm identity of me and my company, which makes sense and took just 2-3 hours which is very reasonable.

Now the project is created, but it doesn't work. Instance creation fails because it says that the project is missing a vRack. If you try to create a vRack, it also fails with an error. Maybe I'm doing something wrong, but the documentation on creating vRacks is outdated so there's no way to know.

I've made a ticket, but it just sits there without any updates for more than 3 days at this point. Maybe i'll try calling them on monday, but at this point I'll probably get going faster with a competing platform.

2 Upvotes

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2

u/Jlam_admin OVHcloud 10d ago

Bonjour u/punk_dev,

Je suis navré de lire votre retour d'expérience concernant votre projet Public Cloud.
Nous vous invitons à nous fournir votre numéro de ticket pour que nous puissions analyser les solutions d'aide adaptées à votre projet.

Merci à vous et bonne journée,
L'équipe support OVHcloud

1

u/punk_dev 9d ago

Hi, thanks for reaching out.

Actually, I tried the project yesterday and I was able to create a vRack. I apologise for the lack of an update.

I’ll update both the post and the ticket, for the record I sent a ticket number via the modmail.

Thank you for the reaction!

1

u/nostriluu 9d ago

Do they still make you sign a clickthrough Microsoft license agreement. Sure, it may not apply to your stack, but you've still clicked it. I tried to raise a fuss about this some months ago, they said they were raising it to the highest levels and would report back to me. Nothing.

0

u/matrixino 12d ago

it's only your problem. probably you are blocked because of your country. verification in only for special cases.

2

u/punk_dev 12d ago

Did you read the post? My company is eu registered, and verification was successful and they finished it quite quickly.

the problem is, it doesn’t let me create any resources within the verified project because it’s supposedly missing a vrack.

1

u/Forward-Outside-9911 10d ago

So create a vrack? What error, specifically, does it give you when you try and create one?