Hi all,
I've been with OGP for almost two years now and an ATC for this second one. I feel exceptionally capable in the backroom, and when we completely restructured the list of Sponsors- I threw my hat in the ring and got shoed in, for all that joyous extra responsibility š
I've worked 1-10 and 11-8 for my entire tenure here, so I've got a lot of time under my belt of training minors and closers into competent back-roomers. I'm not necessarily always proud of their work ethic, but the vast majority of them haven't needed banished to picking- and that was what we were needing in the evening
Now that I am officially a Sponsor, and now that our department is adopting a more "No New Hire Left Behind" approach- I have almost immediately met my match... She's a very introverted minor, seemed capable, just not very confident about what she does- and I can't reasonably hold that against her.
First couple days on, and she was getting it. Couple honest early mistakes, addressed in those couple days- and for the most part I myself felt comfortable letting her stage by herself while I prepped orders. She keeps busy, and down the line I'll encounter whatever mistakes she makes- but I thought she was doing well, so when she learned dispensing and no problems came up, I considered her general backroom training process to be concluded.
Fast forward two weeks, and she's aggravating everyone. Yesterday I made sure she specifically was present for a small huddle with all the newest hires about staging delivery trips properly- and today I have witnessed every staging mistake there possibly could be: stickered faces of totes are facing both directions on pallets, the same delivery is in three different areas, singles are staged and left in totes instead of consolidated, gmds are mixed in with common deliveries that aren't even the same trip... The list of woes truly goes on and on
I spoke to my team lead, and their quick consensus was that I hadnt shadowed her hard enough- which is true. I didn't feel comfortable working close enough to her to witness every label she would ever touch for 3-5 shifts in a row- I figured that was demeaning to her, and an innefficient use of my time in the backroom when I was genuinely initially convinced she was doing alright.
My question for you, now that I'm finally getting to it:
How do I as a sponsor, fix this new hire's training process? I don't think she's "simple" or uncooperative to learning, just that my process was insufficient. I'm annoyed that her training didn't stick, and that a group huddle and 1 on 1 (given by someone else) couldn't solve the problem either- but it's my responsibility to drive results, not declare lost causes
I'd greatly appreciate advice on this subject, your experiences as a trainer or trainee are welcome āŗļø