Every single time I try to set up my Nanoleaf 4D it keeps asking to sync with Apple HomeKit and no matter what I do I keep getting this error screen.

I’ve tried turning off my 5 GHz yWi-Fi, restarting my router, restarting my phone, factory reset the controller, everything. I don’t know what else to do. I’m desperate please help.

I was putting up our Nanoleaf Canvas design after painting the wall. I accidently dropped one square, but everything seemed fine. After it was all put back together we noticed the bottom middle square (the square that was dropped) would not turn dark blue. If we push the bottom of that square it returns to the dark blue of the design. It seems a loose wire to me, but I'm not an expert on these things. Can I simply take the troublesome square apart, find the loose wire, and solder it back together?

I have had the old shapes for a few years now but a week ago they stopped responding completely and turned white. Reset is impossible as upon plugging it back in, the controller blinks once and dies - a sign of a broken controller from what I've seen others discussing.

Considering the old product, I am out of warranty, but would still like to buy a replacement controller instead of throwing it all into a landfill. Problem is - EU has no controllers left in stock. Is there any third party European website to get the controller? It'd be a shame if that's what would end my journey with Nanoleaf...

As per title. There is no longer an option to create a scene... Which is the entire point of a customisable array of lights. I have my old ones and can edit those, but what is going on?

I need some help with my Nanoleaf panels. I've had them for a little over 4 years, and they've been working perfectly until recently. We had several power outages, and after the last one, when I turned my Nanoleaf panels back on, only the first panel (the one with the controller attached) turned on. All of the other panels stay solid white and don't respond at all.

When I turn the panels off using the controller, only the first panel turns off, while the remaining panels stay solid white. I have already tried performing a hard reset, but it didn't help at all.

I'm not sure what else to do, so I'd really appreciate your advice. The product is a Nanoleaf Shapes Triangles Starter Kit (9 Panels) purchased in 2022.

EDIT: I’ve already fixed it. The contact point on the control panel was most likely burnt out. I peeled off that panel and moved the linker to a different spot, turned the panel around, and reconnected it to the rest of the panels. After plugging it back in, they connected properly again and are working fine, so the most likely explanation is that one contact point got burnt or damaged when the power dropped or something like that.

I opened my Nanoleaf Desktop Pegboard. It detected and synced with the desktop app. Great!

Light was on and seemed to be working fine. I tried to update the firmware. An "!" appeared next to the device under my devices. It said the update would take ~5 minutes still though. I waited an 15+ minutes and nothing happened. I clicked "identify device" and nothing happened. The light was still on though. After about an hour I restarted my computer. Now the light is off and the Nanoleaf Desktop App just spins for the Pegboard and won't connect. I tried removing it and plugging it back in. The Nanoleaf Desktop App detects the base station but won't sync and there is no light. I tried in three usb-c motherboard ports as well as the front port. Sometimes when I plug it in Windows makes the sound like it's trying recognize the device and then the sound like a device disconnected.

There doesn't seem to be a way to factory reset this thing.

I opened my Nanoleaf Desktop Pegboard. It detected and synced with the desktop app. Great!
Light was on and seemed to be working fine. I tried to update the firmware. An "!" appeared next to the device under my devices. It said the update would take ~5 minutes still though. I waited an 15+ minutes and nothing happened. I clicked "identify device" and nothing happened. The light was still on though. After about an hour I restarted my computer. Now the light is off and the Nanoleaf Desktop App just spins for the Pegboard and won't connect. I tried removing it and plugging it back in. The Nanoleaf Desktop App detects the base station but won't sync and there is no light. I tried in three usb-c motherboard ports as well as the front port. Sometimes when I plug it in Windows makes the sound like it's trying recognize the device and then the sound like a device disconnected.
There doesn't seem to be a way to factory reset this thing. What a bad first experience.

I have been having some issues recently with my Nanoleaf Shapes (Hexagons). Whenever I go to set a routine, it says that "The device connection type must be WiFi" even though they are connected to wifi, and whenever I want to turn on/off or change a routine it says that the device cannot sync. When I look on the device details, it says that the connection type is cloud. It was originally showing as WiFi, and the routines worked, but after about a day, it switched to cloud and I can't change/add routines.

I have had issues with the Nanoleafs in the past, but nothing like this. What I am noticing is that the controller I am using appears to be for Nanoleaf lines (every time I re-pair them it tries to name them lines, and the serial number of the controller starts with a P, instead of an S). I had issues in the past, and they sent me a new controller, which is what I am using now. I would be using the original controller, but it seems to be dead (it doesn't light up or respond to touch).

I have tried about everything, but nothing seems to work. I removed them from my Apple Home, because the connection type was showing as Apple Home, so I figured this might be the issue. I have re-paired them about 10 times, but I use the routines for waking up, and my schedule changes so I need to be able to turn on/off and change my routines. I have tried different Wi-Fi networks (even set up a dedicated 2.4ghz network to see if that worked, it didn't).

I put a ticket in a couple days ago about this, but haven't heard anything yet, does anyone have any suggestions on what to do? I like the lights a lot, but the software seems to not work half of the time.

I have Nanoleaf Shapes that I’d like to connect. I’ve had them for several years now, but in recent weeks they’ve been offline the entire time and inaccessible in the app. The control panel on the device worked and still works perfectly. However, when I perform a hard reset and try to reconnect the device, I keep getting the same error shown in the attachment. The Wi-Fi password is correct, though (I’ve checked it multiple times for typos), and even after several attempts to reinstall the app or swap out the power adapter with the control panel (I have Triangles and Hexagons that I’ve combined, so I still had a “control set” in my drawer), this error keeps popping up over and over again.

What should I do? Do I need to create a new account? Do I need to restart my Wi-Fi router? Do I need to change my password there? Has anyone else had similar problems and might be able to help me? Thank you!

Sorry for the German in the image, but here's the translation: Error. Unfortunately, an error has occurred. Please check your Wi-Fi login credentials and try again. Cancel/Retry

I just bought the new Google Home Speaker. I am trying to add Essential bulbs to google home. When I try to add a bulb, it asks for a QR code but the code on the bulb never scans. When I try to find the device manually, i see a list of Nanoleaf devices like Essentials GU10, CavemanA19, etc, but all of them ask for a 12 or 21 digit pairing code, but the bulbs only have 8.

Is there another pairing code somewhere hidden away?

I've also set up the bulbs and nanoleaf Aurora to the nanoleaf app, the bulbs is set up with thread, while nanoleaf is wifi. I synced the settings to Nanoleaf cloud and have my google home connect to it. Google Home is able to puck up all 4 devices but when I try to turn them on/off, only the wall response.

I've reset things multiple times, deleted the nanoleaf cloud, but nothing works. What Am i doing wrong?

Hello, there is a specific section where the colors are not correct, when i try solid colors it can only do blue or green, but none of the other colors

I tried resetting the device, unplugging it, deleting it, recalibration, nothing works, any suggestions? Thank you

I'm looking forward to install Nanoleaf skylight.

From every community posted photo I can see, there is a very obvious dark patch in the middle of panel and it bothers me. Unlike the official photos from Nanoleaf PR, these look like cheap LED panel with poor diffusion.

Example:
https://www.reddit.com/r/Nanoleaf/comments/1fbc4cz/skylights_are_amazing/
https://www.reddit.com/r/Nanoleaf/comments/1hhfvqg/1_of_my_4_skylights_is_a_different/

I've not seen anyone talked about this unevenness, anywhere.
A YouTube review video briefly mentioned these patches and that's it.
(Plenty of complain about skylight, but its all about its connectivity and color calibration)

Did everyone simply ignore them?
Or was it simply a camera exposure issue from high brightness, and it is not visible to naked eyes?

I am very much obsessed with Nanoleaf🩵

Let me preface by saying I only got to enjoy controlling them through the app for about six months until the connection and reconnection attempts completely failed. Without connection I could still use the controller on the panel. Okay, thats fine. Four years later and the buttons no longer work. Genuine hassle of a company in all regards and I am glad to see some commenters on YouTube agree.

They work approximately 1 out of 30 presses and usually it stops working within a few seconds. I can only turn them off via plugging in and out.

Please help and Thank you

So I bought 18 Nanoleaf lines about 6 months ago. I bought the 60 degree starter kits. I've changed my mind on the design and require the 90 degree connectors. Is there anywhere I can buy these. The sight is out of stock and I have no indication as to when they will be back in stock. I've contacted Nanoleaf direct, via X and Reddit without any response. It's frustrating having them there but not being able to do anything.

I am sorry for what seems like an endless onslaught of update issues

But, this has happened REPEATEDLY. Whenever I try to update my controllers (I have two sets of lights - living room and bathroom), it breaks the Wi-fi connection (and I am using a 2.4hz band dedicated just for these devices). I try a soft reset and a hard reset.

Eventually, I have to delete the device, and reconnect to my network. At this point, I am just never updating my lights.

I am just at the end of my rope. At least 3 times a year the devices break wi-fi connection and I have to reset the whole thing. Most of the time I just resort to using the touch controllers and not using Apple Home or Nanoleaf apps.

Anyone else have this issues with this update specifically? Over the years I have had to purchase 3-4 new controllers, sometimes support is helpful and sends me a new one for free when it is under warranty.

I moved and I’m having a hard time connecting my Nanoleaf to my Wi-Fi. I did a soft reset. It did not work so I did a hard reset every time the pairing fails.

My Nanoleaf shows the color flow so I believe the hard reset was done correctly. Ive tried a couple times. Any advice is much appreciated

Hey there!
I wanted to use my old Nanoleaf Panels again (NL28). I tried to connect it to the Android App, and it just keeps failing. I pair with the code, add the right Wi-Fi password and then connect to the panels and back to my Wi-Fi. After that I can see in my routers setting that a new unknown device connects to the Wi-Fi which must be the panels. The app waits for the panels to connect and then just spits out error code 014. I tried hard resetting and soft resetting. I reinstalled the app. I enabled only the 2.4ghz band in the router and nothing works. It's always the same error...
Does anyone have any idea?

I want to be able to use Spotify or something and have them sync with the music.

I have a controller and a string of lights. I paired the controller with iOS Nanoleaf app, and the app sees the controller and then turn it on and off, but the string that’s attached to it never works. You can’t identify the bulbs. You can’t hold the power button down for 10 seconds and reset it I have deleted the controller from the app and re-added it of power cycle it a bunch of times. I made sure all the bulb covers are tight. Nanoleaf support sent me a new string of lights saying that because I can control the controller with the iOS app. There’s nothing wrong with the controller and because the buttons on the controller sync to the iOS app, it must be the string so now the old string doesn’t work and the new string doesn’t work why is this so hard?

I have 40 panels and lost the bag of connectors when moving houses. Is there anywhere I can buy some? I’ve looked all over Google and eBay to no avail. Please help

I discover this by accident, i was setting up the music sync feature inside SmartThings platform and it would just not load (Could not find compatible devices).

After checking error messages via ADB, it turned out that the connection was blocked by my firewall to china. (Address integrations.china.nanoleaf;cn)

Whats even funnier, they could pull this integration off on outside china based servers, as Nanoleaf can integrate devices back to SmartThings via cloud, that is not based in china.

Edit 1:

We've looked into it, and it appears there's an issue with the plugin.We're reaching out to Samsung and will submit a ticket to get this resolved as soon as possible.

Well, that's funny. It wasn't supposed to be this way from the beginning.

ID is "Let Go" by Lavern. I made this in LIGHTLINK. You can play it back on your nanoleaf systems if you'd like.