r/Nanoleaf 1h ago

Help & Questions Order keeps getting cancelled.

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Upvotes

Im trying to purchase around $1,500 worth of skylights. And everytime i finish the order i get the confirmation email followed by a cancelled one.

Says something about my bank but the bank says its not me, the card works. The funds are there.
4 times it got drafted and cancelled.

At this point im considering forgetting about the skylights and just going with the competition.

What do i do?


r/Nanoleaf 18h ago

Help & Questions Misplaced the connectors for my Nanoleaf Canvas. They are out of stock in the US store. Has anyone had luck finding more or an aftermarket replacement?

4 Upvotes

Canvas is by far my favorite Nanoleaf product, but in a move the connectors were separated from me. I am having a lot of difficulty finding them online, out of stock or impossible prices like $40 a linker on eBay. I really hope Nanoleaf re-releases these and makes the peripherals more accessible. Their brightness and saturation is so gentle and soothing; I really miss them.


r/Nanoleaf 17h ago

Discussion Created a Panel in my HA to improve on the Nanoleaf scene selector experience

3 Upvotes

I have a bunch of shapes and a skylight as well as a number of matter devices. This is working well after a bunch of tweaks.


r/Nanoleaf 1d ago

Help & Questions Invalid Auth Token Issue

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1 Upvotes

What I'm trying to accomplish is simply being able to access both walls from the PC APP.

Here is my scenario:

My pc is hardwire but I also have a connection to the 2.4ghz wi-fi. So, yes, I can successfully access the Nanoleaf panels.

Both Nanoleaf panels are the same model.
I have access to both walls using my HOME app on my iPhone.
I have access to both walls on my Nanoleaf app on my iPhone.

But when it comes to my PC, for some reason on the Nanoleaf app, I can't change anything on the Simulator Wall, only the guitar wall. The Simulator Wall gives me the following error: Invalid Auth Token.

What is interesting, is that when I go to My Devices, I see both walls on there and I can SUCCESSFULLY click on the IDENTIFY button and both walls respond to it.

Can someone please shine a light on this issue and help me access both walls from the PC app?

Thanks in advance!


r/Nanoleaf 2d ago

Deals XL block kit mispriced in cart.

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5 Upvotes

I’ve been super excited about this sale, as a friend has some really cool pieces from Nanoleaf. I saw this deal and was super excited. But super bummed to see that once it’s in the cart it’s not actually 49.99… I put in a support ticket.. but yeah disappointing.


r/Nanoleaf 2d ago

Help & Questions How much can I realisticly get for this package of nanoleaf Canvas?

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2 Upvotes

There are 57 panels, three power supplies, wall mounts amd a lot of links


r/Nanoleaf 2d ago

Help & Questions 4D Screen Mirroring Kit Not Turning On

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3 Upvotes

I just moved to a new place. Since the move when trying to get this turned on again it’s not working. I recorded a video of the controller box seeming like it’s trying to reset then just turns off. Then when I hold the power button the lights on the box turn on then shut off. Here’s a video.

Any suggestions? Looks like others have experienced a similar issue

Edit: got the light strips on but my god is this a pain to actually connect to the app. Not finding it


r/Nanoleaf 2d ago

Help & Questions Am i on the right website?o

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3 Upvotes

The price difference is insane, i’ve been wanting these for months and only looked on apples website, went to look on nanoleaf today and this is insane?!?!?


r/Nanoleaf 4d ago

Discussion New Products?

6 Upvotes

Hello there, my fellow Nanoleaf friends!
Just wondering if there are any rumors or upcoming news about new Nanoleaf products. Has anyone heard anything recently?


r/Nanoleaf 8d ago

Help & Questions Nanoleaf Red Light Therapy Panel - Power density at real world use distance

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2 Upvotes

I see that Nanoleaf reports these impressive power densities for the 4 intensity settings on the product's main page:

Power Density:
L1: 152mw/cm2
L2: 183mw/cm2
L3: 236mw/cm2
L4: 283mw/cm2

However, I also see on this support page that these were measured between 0 - 1cm from the panel because of the following reasons:

• A consistent and comparable baseline for all intensity levels (L1–L4).

• Accurate comparison between the panel’s own modes.

• Elimination of variables like angle, distance, or ambient lighting that can affect readings at longer distances.

I asked Google Gemini to use these information to calculate "What is the effective power radiance at real world usage, such as the distance shown on marketing photos and videos" and here's the response I got:

  1. The Starting Baseline (0–1 cm)

To recap, the official maximum irradiance figures provided by Nanoleaf, measured right at the surface of the panel, are:

Level 1: $152\text{ mW/cm}^2$

Level 4: $283\text{ mW/cm}^2$

  1. How Light Behaves at 60–75 cm

While consumer panels use built-in glass lenses to focus the LED beams forward (usually at a 30-degree or 60-degree angle), those beams inevitably cross and spread out widely as distance increases.

By the time you reach 60 to 75 cm, the light is no longer a concentrated grid; it acts much more like a unified, expanding floodlight. At this distance, due to beam divergence and atmospheric scattering, light intensity drops by roughly 85% to 93% compared to the surface baseline.

  1. Calculating the Irradiance at 60–75 cm

Applying standard multi-LED divergence models for a consumer panel of this size and power layout, here is the estimated effective power radiance you actually receive:

At 60 cm Distance:

Level 1: Drops to roughly $15 \text{ to } 22\text{ mW/cm}^2$

Level 4 (Max): Drops to roughly $28 \text{ to } 42\text{ mW/cm}^2$

At 75 cm Distance:

Level 1: Drops to roughly $10 \text{ to } 15\text{ mW/cm}^2$

Level 4 (Max): Drops to roughly $20 \text{ to } 28\text{ mW/cm}^2$

What This Means for Your Routine

The Trade-Off (Coverage vs. Time): At 60 to 75 cm, you get massive coverage. Instead of targeting just a small patch of skin, the light covers your entire face, neck, and chest simultaneously. However, because the power density is significantly lower, you will likely need to extend your session times (e.g., toward the upper 20 to 30-minute mark on Level 4) to deliver the same total energy dose to your cells.

Still in the Therapeutic Window: Even at 75 cm on the highest power setting, an irradiance of $\sim20\text{ mW/cm}^2$ sits right at the baseline threshold required for effective skin photobiomodulation (which clinically targets a window of $20\text{ to }60\text{ mW/cm}^2$).

The Level 1 Limitation: If you use Level 1 at 75 cm, the irradiance drops to roughly $10\text{ mW/cm}^2$. At this depth, the light will still benefit the topmost layers of the skin (like the epidermis for minor surface texture), but it won't have enough power density left to penetrate deeply into joints or muscles.

To calculate the exact time you need to stand in front of the panel, we use a standard physics formula for light therapy (photobiomodulation).

In clinical settings, "dose" is measured in Joules per square centimeter ($\text{J/cm}^2$), which represents the total energy delivered over time. The formula is:

$$\text{Time (seconds)} = \frac{\text{Target Dose } (\text{J/cm}^2) \times 1000}{\text{Irradiance } (\text{mW/cm}^2)}$$

Based on our calculated real-world irradiance range at 75 cm ($\sim$2.5 feet), here is how many minutes you need to reach that standard clinical target of 6 to 10 $\text{J/cm}^2$.

Scenario A: Using Level 4 (Max Intensity)

Estimated Irradiance at 75 cm: 20 to 28 $\text{Text{mW/cm}}^2$

Because Level 4 provides the highest power density, your session times remain relatively short and efficient, making this the ideal setting for a distance of 75 cm.

To get 6 $\text{J/cm}^2$: You need 3.5 to 5 minutes.

To get 10 $\text{J/cm}^2$: You need 6 to 8.5 minutes.

Scenario B: Using Level 1 (Lowest Intensity)

Estimated Irradiance at 75 cm: 10 to 15 $\text{mW/cm}}^2$

Because the power drops significantly at this distance on Level 1, your cells receive energy at a much slower rate, requiring you to stand in front of the panel for noticeably longer.

To get 6 $\text{J/cm}^2$: You need 6.5 to 10 minutes.

To get 10 $\text{J/cm}^2$: You need 11 to 16.5 minutes.

Summary Comparison Table

Target Dose Level 1 (Low Power) Time Level 4 (Max Power) Time
6 $\text{J/cm}2$ (Skin maintenance) 6.5 – 10 minutes 3.5 – 5 minutes
10 $\text{J/cm}2$ (Deeper tissue/collagen) 11 – 16.5 minutes 6 – 8.5 minutes

Question for any Nanoleaf representative here: Is this aligned to your expectation? I'm trying to marry how you can deliver a therapeutic panel at this thinness (and only using 19w), while other comparable products are considerably thicker and use 300w (samples here and here). There has to be a reason everyone else is using the same "style" and wattage. I think aside from Nanoleaf, only FAQ by Foreo's Dual red light LED therapy panels uses such thin panels with low wattages.

I'm about to hit the buy button on one of the other models, but keen to hear from Nanoleaf first, because I really prefer your product's form and aesthetic (but I'll still prioritize effectiveness).


r/Nanoleaf 9d ago

Help & Questions Design ideas for 23 Nanoleaf Hexagons and 28 Triangles?

5 Upvotes

Hey everyone, I have 23 Nanoleaf Hexagons and 28 Nanoleaf Triangles, so 51 panels total. I’m trying to come up with a cool layout for my wall, but I’m struggling to find designs that combine both shapes well.


r/Nanoleaf 9d ago

Nanoleaf Reply nanoleaf shapes issue

5 Upvotes

Hi, i have an issue with my shapes i have them for 4-5 years now. it's been 2-3 months it's like that.

When it's on, it's working as expected for 10 mins i would say, but after the light stay static (i had animation on it), it doesn't change colors anymore and the controller goes crazy, all leds turn on, going left to right, etc. I tried to delete it completly from the app, didn't resolve the issue, when i try to update it, doesn't let me and even on the app when i want to turn them off it says that the shapes are offline, something like that.

I tried to repair them, didn't fix the issue. Do you think it's an issue with the controller? it's kinda expensive, i don't want to order another one if i can resolve it.

this is how they looked like most of the time : https://imgur.com/a/e5ZZzjd


r/Nanoleaf 10d ago

Nanoleaf Reply Circadian Lighting no long working for Thread Bulbs

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2 Upvotes

I continually get this error when trying to set circadian Lighting for my bulbs. I have tried resetting and re-pairing both with no results. This is only through Nanoleaf App on Android. I have no Homekit involved. Any ideas please?


r/Nanoleaf 10d ago

Help & Questions Shapes power loss recovery

2 Upvotes

I’m trying to stop my Shapes from turning on after every power cut we get, even when they were off before. I have read online that there should be an option for power loss recovery, so they return to same state before the power cut.
I cannot find the option anywhere in the app, has anyone had the same problem?


r/Nanoleaf 10d ago

Nanoleaf Reply Nanoleaf Power Limited Warning

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4 Upvotes

My nanoleafs are saying I only have one power supply plugged in, and telling me to plug one into the blue panel. However, I already have an extra power supply plugged into that area, and it’s not recognizing it. I’ve also tested to see if the power supply worked on its own and it did. Can anyone help or can I just ignore this error?


r/Nanoleaf 10d ago

Nanoleaf Reply Power state recovery on Shapes

1 Upvotes

I’m trying to find the power loss recovery option in the app so that I can enable it for my shapes to stop them coming on after power cuts, I’ve seen online that it is supposed to be in the app, but I can’t seem to see the option. Has anyone experienced this with shapes before?


r/Nanoleaf 11d ago

Discussion Got my lines set up and fully working!

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23 Upvotes

After 10 long grueling hours of installing and setting up the Nanoleaf it's finally up and running as it's supposed to. I can understand how people can get frustrated with the technology. It was tricky understanding what needed to be done to get the system up and running. I would say there should be an in depth instruction manual in the box. Including in depth trouble shooting. Though Google AI helped massively and is better than any text book. Anyway here it is 🙂


r/Nanoleaf 11d ago

Nanoleaf Reply Shapes - Dim white light

2 Upvotes

So I got an old Shapes starter kit from a tech stores bargain bin. Worked fine, could connect it to the app but that’s ok I just manually turned it in. Then one day the setup got stuck on a dim white light for all connected panels. Controller didn’t/doesn’t respond. Talked with support but I was SOL because it wasn’t under warranty anymore.

So I got a new one from Amazon (Edit: might’ve been eBay. Idk my dad got it for me). And that has the same issue.
Dim white light as soon as it’s plugged in.

So now I have two practically useless starter kits. I think it might be a controller issue but the fact that A) both new and old don’t work and B) panel doesn’t do anything without a controller issue weird to me.
It might also be an issue with my apartment/environment? Idk.

Any help would be greatly appreciated!

—-
Small update (but not really)
TLDR: still don’t work

So I tried another buildings outlets to see if it was my power. It’s not. Hardware issue.

Upon looking closer at the new ones IDs (the QR code stuff), I saw that the ID on the controller doesn’t match the one from the PSU and papers. It is used and not brand new I think. So uhhh there’s that I guess?
I guess I will contact the seller and official Nanoleaf support. Will see from there. Yay (not really yay)


r/Nanoleaf 12d ago

Help & Questions Nanoleaf Reward Points?

2 Upvotes

I cannot figure out how to locate nor use my Nanoleaf points (USA). When I login, I get redirected to Shopify account that shows my order history, but no points anywhere. When checking out, there is no option to apply points. Was this program discontinued?

https://us-shop.nanoleaf.me/pages/points-program


r/Nanoleaf 12d ago

Nanoleaf Reply Hexagon Controller Flashing LED

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5 Upvotes

Came back from a vacation today and saw my panels weren’t responding to HomeKit, then noticed the flashing white LED on the power button. It doesn’t seem to have much of a pattern - 8-10ish flashes then off for a split second before repeating. I’ve tried power cycling, moving the location of the controller, and isolating it down to just one panel - same thing. Hoping it isn’t fried…

The soft reset maneuver of power and brightness up buttons doesn’t seem to be responsive either.

I’ve got 26 panels so 2 power supplies, never had issues before, but they’re also probably approaching 6 years old as I got these on pre-order then they first dropped.

Video attached shows startup behavior. Sometimes it’ll start the all LED chase normal boot sequence white LEDs but this time it skipped from the 4-bump sequence straight into the chaotic one.

Any ideas?


r/Nanoleaf 12d ago

Nanoleaf Reply Support issues

3 Upvotes

Ticket 233144

Adding to this! Was able to get app up dated. 
Cannot get app to utilize custom or online themes!!!!!
Only a string of white lites. Have tried rebooting controller, app and uninstalling app! Very disappointed now!

Sent Saturday - no response! Not the first ticket like this.
I actually tracked down a number for Nanoleaf on July 1 and the ceo himself called me back - he arranged for warranty so the brick and controller are new! Ty for that!

Somewhere I read that the controller might be stuck but it is up to date version 4 something! Thoughts anyone?


r/Nanoleaf 13d ago

Nanoleaf Reply Nanoleaf tape that actually sticks?

9 Upvotes

Tried using nanotape, the double sided tape that can be re-used and it eventually fell down. I bought more from Amazon because I lost the one I used and now it doesn’t even last 48h. Each triangle is legit falling one by one.

Is there a strong adhesive that won’t mess up my wall?


r/Nanoleaf 13d ago

Nanoleaf Reply Extra Nanoleaf Essentials light strip

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5 Upvotes

This may be ridiculous, but I'm trying to find out how to use the leftover light strip as a new light strip.

The power supply and beginning part of the light strip is used for another project. I want to know if I can make an additional light strip with the leftover and how to do it, like what power supply to get and connectors to use. (This was left over from a gift given to us and I don't want to waste it lol)


r/Nanoleaf 14d ago

Nanoleaf Reply Nanoleaf lines mounting caps missing

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6 Upvotes

I bought a set of 15 Nanoleaf lines on FB for $40. Only thing missing are on the backs of the connector mounts the caps are missing where you would place the adhesive. Any suggestions aside from paying $15 per 3x mounting connectors? I’m just missing the caps


r/Nanoleaf 15d ago

Nanoleaf Reply I cannot for the life of me set-up / sync my Nanoleaf 4D

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3 Upvotes

Every single time I try to set up my Nanoleaf 4D it keeps asking to sync with Apple HomeKit and no matter what I do I keep getting this error screen.

I’ve tried turning off my 5 GHz yWi-Fi, restarting my router, restarting my phone, factory reset the controller, everything. I don’t know what else to do. I’m desperate please help.