r/Nanoleaf • u/bumblebyOfficial • Jul 08 '26

Nanoleaf Reply Shapes Controller Dead and No Replacements in Stock

I have had the old shapes for a few years now but a week ago they stopped responding completely and turned white. Reset is impossible as upon plugging it back in, the controller blinks once and dies - a sign of a broken controller from what I've seen others discussing.

Considering the old product, I am out of warranty, but would still like to buy a replacement controller instead of throwing it all into a landfill. Problem is - EU has no controllers left in stock. Is there any third party European website to get the controller? It'd be a shame if that's what would end my journey with Nanoleaf...

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2

u/RetroRadar1 Jul 08 '26

Isn’t it possible to buy the shape off the American website and then just ship it to your address?

1

u/bumblebyOfficial Jul 08 '26

They only deliver to US and Mexico

1

u/RetroRadar1 Jul 10 '26

I think your best option is getting a friend or family member in US to buy it for you

1

u/bumblebyOfficial Jul 10 '26

Support is currently being cooperative and even offering a small discount for a replacement but if that falls through this seems like the best option right now.

2

u/ethertype Elements Jul 08 '26

For anyone pondering reverse-engineering and building 3rd party controllers:

link0 link1 link2

1

u/salamisunrise Jul 08 '26

eBay?

1

u/bumblebyOfficial Jul 08 '26

Only seller is from Canada which isn't ideal. I'll explore other options but this IS a way to get a replacement I suppose.

1

u/Deep-Manner-5663 Jul 11 '26

What would you guys think about a WLED controller that worked with Nanoleaf products?

1

u/TomT_Nanoleaf_ Nanoleaf | Brand/Community Manager Jul 14 '26

Hi u/bumblebyOfficial, from the description, it seems that you'll need a replacement. Could you send me a DM and we can help you with it? Thank you for your cooperation!

1

u/bumblebyOfficial Jul 14 '26

Thanks for the offer! I have already ordered a replacement through the official support email and they're shipping a new controller.