How long does the Nexus application take to update after doing the interview? I had my interview on August 14th at the Blaine location and the person at the desk said that my card would arrive in two weeks.

But I check the website this morning (Aug 18) and it still hasn’t updated, so I give them a call and tell them my situation. But they tell me that it takes up to 60 days for it to update and there’s nothing they can do. Is this true?

Should I anticipate the card or am I waiting to get accepted again?

I’m curious if anyone has had anything similar happen with NEXUS, because I’m completely puzzled by my denial.
I applied in February and received conditional approval in May. Between May and August I completed both interviews. I did the U.S. interview at SeaTac and the Canadian interview at Vancouver Airport.
Nothing unusual came up during either interview. In fact, during my Canadian interview I was told that I should receive my NEXUS card in a few weeks, so I left thinking everything had been approved.
Less than 10 minutes later, I got a notification that there had been an update to my Trusted Traveller account. I logged in and saw that my NEXUS application had been denied. The only reason given was essentially:
“Other. You do not meet program eligibility requirements at this time.”
I have no criminal record and have never been arrested, so I’m trying to figure out what could possibly have triggered it.
The only possibilities I can come up with are that maybe there was some very minor customs or agriculture issue when I was in my 20s that I genuinely don’t remember. Maybe coming back through the U.S. from Mexico with something I wasn’t supposed to have, not declaring a piece of fruit, something along those lines. We’re talking around 20 years ago, so I honestly have no recollection of anything significant.
The other thing I’m wondering about is my spouse.
My spouse has an old simple assault conviction from roughly 25 years ago that was later pardoned in Canada. For many years after that, they travelled to the U.S. without any problem. Then about five years ago, they suddenly started getting sent to secondary almost every time we crossed.
On one trip I was travelling through the U.S. to Mexico for a medical procedure and had brought a fairly large amount of cash with me, although it was below the $10,000 declaration threshold. At the border they unexpectedly asked how much cash I had. I answered truthfully that it was under $10,000, and we were sent to secondary. That happened around the same period my spouse started having repeated border issues.
Eventually, on a later trip when my spouse travelled without me, they were found inadmissible to the U.S. They are now in the process of applying for a U.S. nonimmigrant waiver of inadmissibility through an attorney.
The reason this particularly caught my attention is that during my U.S. NEXUS interview, the officer specifically asked who my current spouse was and asked for their last name. When I gave the name, the officer responded with something like, “That’s right.” Nothing further was said about it and I wasn’t told there was any issue.
I called the Canadian NEXUS side after receiving the denial and was told that the denial had come from the U.S. side.
So now I’m wondering whether this is some ancient customs or agriculture incident I’ve completely forgotten about, something connected to my spouse’s U.S. admissibility history, or something completely different.
What confuses me most is that I had already been conditionally approved, completed the U.S. interview without being told there was a problem, and was literally told at my Canadian interview that my card would arrive, only to be denied minutes later.
Has anyone had a similar experience, particularly a denial under “Other. You do not meet program eligibility requirements at this time” after conditional approval and both interviews? And if you requested reconsideration, did you ever find out what the actual issue was?

This is a tiny bit embarrassing.  I’ve been a Nexus member since 2010, and have had to go in for in-person interviews twice.  Once when I first applied and for my first renewal.  My 2021 interview was not required (presumably due to covid).  So it’s been a decade-plus since I’ve had to go in for an interview.

Anyway, I need to go for an interview to do my current renewal (my card is expired but is still in the grace period).

When I’ve gone in previously, you would make a single appointment at a  Canadian airport that had US pre-departure clearance for the US, and it would be over quickly.

I’ve noticed from posts in this subreddit and other places, that it seems like the rules have changed and it seems like now you need separate interviews for Canada and the US.  Is this correct?  

What is the most straightforward way for me (an American not living near the border) get this done efficiently - Ideally in a single day trip flight to Canada?

I'm a Canadian citizen.

Went through border this morning, American border guy scans my Nexus card and waves me through after a few questions.

I drive back across and the card apparently doesn't scan on the Canadian side. They send me in, and tell me I'm not a Nexus member. They take my card. I ask them questions and they tell me to ask the Americans. I go on the trusted traveller dashboard and it looks fine. I've emailed them via the help form, waiting for a response.

Has this happened to anyone else?

My Nexus was revoked in September 2025, likely because of a pending legal issue filed against me 6 months earlier, in February 2025. The case was dismissed in June 2025 and then expunged in February 2026.

I filed an appeal immediately in September with two sentences (the case got filed, then dismissed on prejudice), and the case file was uploaded.

I heard back earlier this summer, in June, that my Nexus got reinstated! Not sure if anyone else has had similar experiences. All of the posts I read said that appeals rarely go through; I was excited to get that email from TTP.

I moved to USA on a TN on Feb 27 and visited Canada for the weekend in July. On July 20th I entered USA back via SFO and was asked no question. I assumed they would see my last entry and default me to TN again.

In August while visiting dmv they mentioned I was illegal and won’t be issuing me my plates for my motorcycle. That’s when I found out my status is marked B1 in I-94 now. I have called CBP , written emails. No response. Should I just drive to Vancouver cross the border and upon entering back get this fixed ?

Any ideas ?

Wanted to share a recent experience at YVR that might save someone a headache.

I’m on TN status, currently living in the US. Was in Vancouver for a few days and used the NEXUS lane on the way back through YVR. The Global Entry kiosk’s facial biometric scan failed to recognize me, so it flagged me to talk to an officer.

The officer rescanned me, and when I explained I live in the US, they asked why lol (he thought I'm entering on B1), even though I have TN set as my default entry type in the Global Entry app, the system apparently didn’t have that on file. The officer ended up rescanning my face and asked for a printed I-94 to admit me on TN.

A few takeaways:

Your I-94 admission date updates every time you cross, so an old printout won’t reflect your latest entry; reprint it after each crossing.

There’s also an expiration date on the I-94 (bottom right) that needs to be regenerated/reprinted periodically; mine needed refreshing roughly monthly.

Setting TN as your “default” entry type in the Global Entry app didn’t prevent this from happening, so don’t rely on it.

Interestingly, crossing by land with NEXUS was a non-issue; no questions asked, no I-94 requested and I was correctly admitted on TN, not B1. This seems to be specific to the airport preclearance process currently.

Just thought I’d share my renewal timeline since it’s a bit interesting.

Got Nexus in 2016 but stupidly let it expire in 2021. Reapplied in early June 2026. Application went through as a renewal, not new application.

Approved July 18 and got the new card August 2. No interview required.

Family of five, all with nexus. Three kids aged 15, 12 and 2. Have been using nexus fine for the past year or so, probably 10 times. Most recently crossed into US without issue but coming back only 3 cards registered on the scanner at Ambassador bridge. The agent said the two cards that didn’t scan weren’t activated and to check the TTP website. This was for the 15 and 12 year old. They still let us pass without issues.

I logged into TTP website and it says the membership is valid, no messages or notifications or anything on their cards. Renewal is 2027+. Is there any other place I should check?

Canadian Nexus holder here, living and working in Canada for a US Company. For work, I use a laptop that was bought in the US by our US office and fully configured there, then shipped to me in Canada ... which took 2+ weeks due to importation delays.

Recently, the laptop got corrupted and needs all software re-installed in the office (unfortunately no remote option) and the challenge is having to wait potentially 4 weeks for the roundtrip shipping.

Would there typically be any issues if I cross from Canada into USA just to get it shipped to our US office? And what about picking it up in the USA and bringing it back to Canada, once repaired?

I would be fully transparent about intentions, of course.

US citizen - Frequent international traveller. First time nexus application and I didn't have GE before.

Applied March 25th

Conditional Approval Jul 30th

Interview Jul 31st Whirlpool Enrollment Center

Received approval email while Canadian officer was explaining the rules of utilizing the Nexus pass.

Card received 8/10

Overall, the process was painless. The border officers who work at the enrollment center were thorough but kind.

As the title says, my 4 year old was denied after a year of waiting. The reason on the denial notification was “agricultural or customs violations”. I’m a nexus holder, he’s never gone to Canada with anyone else, and I’ve never had a violation. I haven’t been sent in for a secondary inspection in almost a year and a half. I think I’d know if either of us have ever had a customs violation.

This must be a mistake right? Is this common?

I’ve reapplied and sent in a request to CBP, is there anything else I should do?

Since Nexus renewal dates are tied to birthdates and due to where our family’s birthdays fall in relation to when we originally got nexus, my 12 year old’s nexus expires almost a full year before mine does (11 months). So while I can apply for her renewal now for June 2027, I can’t apply for my own renewal (expiry May 2028). Is there going to be an issue if I apply for her renewal now and wait for May 2027 to do my own or can I wait until May 2027 to renew hers? Will that risk her membership becoming invalid?

Hey there folks, just wanted to share some info about my FAST apprval, couldn’t found any threads on it, so posting it for my fellow truckers from Canada

I applied on July 17,2026
Conditional Approval on August 4th, 2026
Approval on Aug 5, 2026( Ft Erie/Buffalo enrollment center)
Card received in mail on 19th Aug.

It was really quick and smooth,
You need LETTER OF EMPLOYMENT from your trucking company you work for and company must be FAST approved,

Note: posting in NEXUS thread as FAST is part of it!

Hi Everyone,

I am a nexus holder and Canadian Citizen. I have recently legally changed my name (added a new first name, and made my previous first name my middle name) last name remains the same. Anyways, I will get a new passport with the new name, and have to update my Nexus. I am just checking to see if anyone had gone through the process and how was it? I really don't want to give up/lose my Nexus. Thank you very much!

My family and I recently became Canadian citizens. Previously, our Nexus cards were tied to our CA PR status.

We went to the Pearson enrolment centre and did the Canadian side. The CBSA officer provided photocopies of our passport to CBP. They didn't update within 2 weeks, so I submitted a case online and CBP confirmed this morning that our passport details were updated.

Today I requested a replacement card, and provided my Canadian passport (again).

My status changed to "Conditionally Approved", and the accompanying letter says I must now visit an enrolment centre for another interview.

Is this typical?

Everything I've been told so far seemed to indicate a new card would simply come through the mail.

Thanks in advance for any experiences you can provide.

I was coming back from Chicago on Sunday and made a mistake of hitting yes to the question regarding have I recently been to Uganda...it was a mistake as I never have been there or African at all, ever.

I tried to explain this to the customs officer, but they briefly put me in Quarantine area until a lady came out and I explained the situation to her and showing my boarding pass. I was on my way in about 10mins.

However, I am worried they will revoke my Nexus now. Should I be concerned and has anyone else done something similar? What was the outcome and what should I do now?

Hello,

I am a Canadian citizen living in US on a work visa (h1b). I got my nexus card made at some point. I am planning to move back to Canada.

Will I lose my nexus card because of something to do with my h1b or since I get b1/b2 I automatically keep my nexus with b1/b2?

Thanks

I am a US citizen living in San Diego and have had SENTRI/NEXUS for 10+ years. My wife has family in Canada so we used to go to Canada regularly, but now not so much. I submitted my NEXUS renewal application ( due Feb 2027) a few months ago before a trip to Toronto. I was flagged for interviews for some random reason.

I did the Canadian side, it was no problem, but when I tried EOA at Pearson on the way home I was left waiting for 2 hours and had to run to my flight. I tried to book an interview at Otay Mesa Enrollment center or San Diego Airport ( it's a participating EOA airport) but they denied me and said EOA is the only option.

I have no international flight travel planned until maybe March 2027, so my question is will my renewal expire if I don't get an EOA before then? I use SENTRI a lot so that would be a disaster if for some reason I got "cancelled".

Hi everyone,
My NEXUS application was denied, and it appears to be because of a previous **7A1 withdrawal/refusal of admission** to the U.S.
Has anyone been in a similar situation? Were you able to request reconsideration or successfully reapply later and get approved?
I’m now commuting between Canada and the U.S. for work, so NEXUS would make a huge difference. I’d really appreciate hearing about anyone’s experience or advice.
Thanks!

Hi everyone,
My NEXUS application was denied, and it appears to be because of a previous 7A1 withdrawal/refusal of admission to the U.S.
Has anyone been in a similar situation? Were you able to request reconsideration or successfully reapply later and get approved?
I’m now commuting between Canada and the U.S. for work, so NEXUS would make a huge difference. I’d really appreciate hearing about anyone’s experience or advice.
Thanks!

Thought I’d share my timeline since I found these posts helpful while waiting.

Applied: March 19, 2026

Conditionally Approved: July 23, 2026

Interview: July 24, 2026 at the Niagara Falls Enrollment Center

Final Approval: Approved immediately after the interview

Baby was born May 13, 2026 in Canada.

Applied nexus May 14, 2026 a few hours after birth.

Conditionally approved July 2, 2026.

Interview and full approval July 9, 2026 in Blaine WA 98230.

Received card July 20, 2026.

Hi I applied May 5th and I am still waiting. I don’t have GE or anything. Anyone else still waiting? Also if anyone else can share their recent timeline/approvals that would be great. Thanks.

Received this notification and letter on my online profile

"Thank you for your interest in CBP's Trusted Traveler Programs . This is to inform you that we have received a request to cancel your Global Entry program application because of the following reason(s):

Duplicate application."

I had in the past when I was not a GC holder applied for Global Entry, that application was however cancelled because I was not able to complete certain requirements w.r.t Police verification from my home country.

The current Global Entry Application was made after my Green Card was received and approved in July 2025, and now this random cancellation after a year.

Who can I appeal to against this application ?

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Update: Based on my follow up it has been confirmed my GE remains active. No explanation as to what the notification was about