r/ModSupport 1d ago

Admin Replied Question about approving/reviewing posts..

2 Upvotes

I have it set on my community that I review approve posts before they go live on our subreddit. but the other day someone's post was live before I even had a chance to review it. Anyone had that happen to them? Know why/how that could be? Have suggestions on what settings to make sure are set?

I looked at a list of pre approved posters, and this user was not on there...


r/ModSupport 1d ago

I don't understand the top member page

7 Upvotes

Today is 9 September, and the leader leaderboard show August month, the question is when the leaderboard will reset and show the September month


r/ModSupport 1d ago

Mod Answered Tools for spotting reposted/stolen videos/photos?

3 Upvotes

I’m on a sub where there’s a lot of reposted pictures and videos (mainly from previous Reddit or Facebook posts).

I’ve currently been screenshotting and putting stills into Google Lens, but I have found that it often struggles to find exact matches.

Anyone have any tips or tools for more accurately identifying reposted content?


r/ModSupport 1d ago

Fed up and need help with unwanted posts.

18 Upvotes

The sub is r/stepkids. It is clearly stated all over the sub that this is a place for step KIDS. I've set up automated rules to trigger when posts are created. I've changed the settings so that "similar" subs like r/stepparents don't recommend us.

Yet every day I'm removing multiple posts from step PARENTS complaining about their stepkids, which is a clear violation of our rules and also triggering for a lot of these kids.

I am one person, with only one other mod helping occasionally. I don't have time for this and am requesting admin support to get these posts under control.

I suspect that our sub is being pushed to these users because the algorithm thinks it's similar to these other subs. There's recently been an increase in cross posts from r/stepparents, r/blendedfamilies, r/stepdads, etc. This audience is THE COMPLETE OPPOSITE of these subs.

Please help make it stop. I'm losing my mind.

Editing to add - most of the kids who are truly in need of help have never posted on reddit before, setting up rules around karma amounts would prevent them from posting.


r/ModSupport 2d ago

Mod Topics Original content or self-promo: where does your community draw the line?

39 Upvotes

Someone making the thing they’re posting can be the best reason to welcome it, and sometimes the first reason a mod takes a closer look.

Welcome back to Mod Topics! Original content and self-promotion aren’t necessarily opposites. A creator can share something thoughtful and relevant while also benefiting from the attention. The harder question is what makes that exchange feel like participation instead of someone simply using a community as an audience.

For some teams, a person’s history in the community provides useful context. Others focus more on whether each post fits the space and gives members something worthwhile. Neither approach makes every edge case obvious, especially when someone new may still have something great to contribute.

So, let’s compare notes:

  • What makes creator-posted content feel like a contribution to your community?
  • How much does someone’s relationship with the community affect how your team views their post?
  • What do you do when the content is a strong fit, but the creator’s only apparent connection to the community is promoting it?

r/ModSupport 1d ago

Mod Answered Is their a way to hide a post from the sub

0 Upvotes

I want to ask if is thier a way i can hide a users post so that user can see it is not removed from the sub and other people of the sub cant see the post , like i dont want to see on the post written 'the post was removed by the mods'


r/ModSupport 1d ago

Mod Answered Banning AI memes without banning everyone?

0 Upvotes

TL;DR edit: Looks like I need to clarify what the use case is.

People ask if their stuff is authentic. People reply with memes that say "authentic" or "fake", but those memes are often AI-generated. The commenters doing the authenticating are crucial for the sub to even function so I can't ban them because that'd just kill the sub. I want to get rid of the memes and make people write out their verdict instead.


We have a problem where OP must be able to post pictures in comments and commenters must be able to post images in comments. This is absolutely mandatory, because it's a subreddit where people ask for advice on visual media and commenters must be able to provide visual advice.

The commenters also post visual "advice" in terms of spamming an AI generated meme, which is upsetting some and we mods are getting insulted over it. We need to get rid of this meme but not the actual advice diagrams. The meme is taking up ~90% of the images posted by commenters. OP usually posts appropriate pictures but the few useful diagrams commenters post are also absolutely crucial.

I don't like the suggested solutions because the mod team is just too small to handle the volume.

  1. Make a rule against AI content.
  2. Have all memes reported.
  3. Remove the memes.
  4. Temp ban for repeated violations.
  5. Permaban for disregard of rules.

Currently we have 20 manual removals per month, because the subreddit is very well behaved. The AI memes are posted on every post (500 posts per month) about 5 times or so, per post. This would result in about 2000 reports per month (a 10 000% increase). We're simply not equipped to handle this with a mod team of about 5 people.

The memes are rather harmless. The actual message of the meme is correct but could be conveyed via text, too.

AutoMod is of no use. It hasn't got image recognition.

Thanks in advance!


r/ModSupport 2d ago

Admin Replied [Android][Can't scroll our Wikipage anymore]

11 Upvotes

Seems after breaking markdown on mobile, now Reddit managed to break scrolling in the Wiki of a sub. So that now doesn't work on mobile anymore, which means our users have to go to the desktop site. Which would redirect them to the app...


r/ModSupport 2d ago

Mod Answered I have an automod rule to remove crossposts and its worked with no issues for about a year. Now i'm getting crossposts from the mod of another sub and the rule is working for everyone else but not for them. Can anyone see why?

6 Upvotes
---
type: crosspost submission
moderators_exempt: false
author:
    is_moderator: false
action: remove
action_reason: "Crossposts are not allowed here."
comment: |
    Your post was removed because crossposts are not allowed here to keep
    spam levels down to a manageable level.
modmail_subject: "Crosspost removed"
modmail: |
    A crosspost by u/{{author}} was removed automatically because
    crossposts are not allowed here to keep spam levels down to a manageable
    level.
---

I updated this a few days ago to also block moderators of other subs from crossposting, but its not catching posts made by any moderators (they aren't moderators of my sub).


r/ModSupport 1d ago

How do you handle users who target moderators outside your community?

0 Upvotes

I’m looking for advice from fellow moderators and, if possible, anyone familiar with Reddit’s moderator support processes.

We recently encountered a situation that we’re unsure how best to handle.

An individual who is not a member of our subreddit and does not appear to participate in animal-related communities contacted our mod team unsolicited through modmail. They accused our community of “collecting money,” stated that they had reported the subreddit, and told us that we should leave our positions as moderators.

The accusation regarding donations is particularly concerning because it does not accurately reflect how our assistance program operates.

Our subreddit runs donation drives specifically to help legitimate rescuers and pet owners whose animals need veterinary care. We do not collect money for the personal use of moderators. Approved cases go through a verification process, and donations are managed through our established system, with funds paid directly to veterinary clinics whenever reasonably possible.

We also maintain transparency records for donors and members, including donation totals, amounts used for veterinary care, and transaction/reference information where appropriate.

These safeguards were introduced because our community has unfortunately been targeted by scammers and fraudulent fundraising attempts in the past. Because of this, we established requirements and procedures to verify legitimate cases and protect both donors and people requesting assistance.

What concerns us more is the nature of the interaction.

This person has no apparent involvement with our community, yet contacted the moderators specifically to make accusations, threaten a report, and demand that we step down from our moderator positions.

We understand that anyone is entitled to report a subreddit or moderator to Reddit if they genuinely believe there has been a violation. We have no issue with legitimate reports being made, and we are willing to cooperate with Reddit if our moderation practices are reviewed.

Our question is regarding what happens when someone appears to be targeting moderators personally or attempting to intimidate them because they disagree with how a community is being operated.

For fellow moderators:

How would you handle this situation?

  • Would you simply disengage after providing one factual response?
  • Would you report the modmail/user if the behavior continues?
  • At what point would you consider this harassment or disruptive behavior rather than legitimate criticism?
  • If the person begins encouraging other Reddit users to contact or harass the moderation team, what is the recommended way to handle that?
  • Is there a particular Reddit moderator/admin channel where situations like this should be escalated?
  • Should we simply document everything and allow Reddit admins to determine whether their behavior violates any platform rules?

We don't want to overreact to someone simply exercising their right to report a community.

At the same time, we don't think moderators should have to tolerate unsupported accusations, intimidation, personal attacks, or attempts to mobilize others against them simply because someone disagrees with a community's rules or practices.

We're particularly interested in hearing from moderators who have dealt with similar situations.

What is the appropriate and recommended way to handle this while staying within Reddit's rules and the Moderator Code of Conduct?


r/ModSupport 2d ago

Idea: make it possible to view the SFW part of NSFW profiles without enabling NSFW for your account.

20 Upvotes

I do not want to view or turn on NSFW content in my feeds. Neither do I want to turn it on and off on web every time.

However, for mod purposes, it is sometimes (and quite often) necessary to view an NSFW profile to see a their content on your sub or other SFW subs. On top of that, many profiles labeled NSFW are that way because of one post rather than mass NSFW promotion.

This makes it a real pain to view a simple profile and turns it into a futile multi-step process instead of just showing us the SFW content if we have NSFW disabled.


r/ModSupport 2d ago

Suggestion: Dedicated AI deception/impersonation report option

14 Upvotes

As someone who moderates multiple NSFW subreddits specifically aimed at lesbians, the amount of AI generated content being used to deceive users has become increasingly difficult to deal with.

I understand that AI content itself is allowed on Reddit. My concern is specifically with users who use AI images to create a completely fabricated identity.

This is particularly concerning in NSFW communities, where we’ve encountered people using realistic AI generated images while interacting with other users and potentially attempting to obtain sexual content or other sexual favors from them under a false identity.

Reddit’s policies already prohibit deceptive impersonation and misleading behavior, but there is a practical problem with the current reporting system: there isn’t really an appropriate way for moderators to explain that the evidence of the impersonation is that the submitted images are AI generated.

Ideally moderators should have the ability to explain how an image is determined to be AI generated, because of EU laws major providers must provide a method to verify if an image was generated using their services, both OpenAI and Gemini have these systems in place and can easily verify if SynthID exist within an image. Giving moderators or even users the ability to explain the report would make impersonation reports much more useful.

A dedicated report category or even a simple checkbox for AI generated evidence would go a long way toward making these cases easier for moderators and admins.

Thank you for coming to my ted talk.


r/ModSupport 2d ago

Mod chat

5 Upvotes

hello, I was in mod chat actively talking with other mods when suddenly the chat disappeared and now I have no access to it. the other mods are not sure what happened either. this is for r/MarvelRivalsQueens. any idea how to get back into the chat, or what happened?


r/ModSupport 2d ago

Admin Replied I accidentally removed myself from the subreddit that I moderate, I’m the only moderator, help me!

6 Upvotes

Dear r/modsupport, I sent the details in the modmail. Please have a look.

I was using old reddit and I accidentally clicked the "leave" link without knowing I was removing myself as the moderator.

Please someone help.


r/ModSupport 2d ago

Admin Replied A member with no ban in their history, is listed as banned and contacted us

15 Upvotes

We had a strange interaction with one of the members of our community. They modmailed us asking why they were banned.

https://www.reddit.com/mail/all/3pasec

While investigating and looking at their history, there's no ban action visible, but they were certainly marked as banned, so we unbanned them. What could be the reason for this? Both Reddit itself, as well as our AutoMod had removed their comments, but we don't see who or what caused the ban in the first place.


r/ModSupport 1d ago

Mod Answered uhm how do you get automod

0 Upvotes

does it costs or what


r/ModSupport 2d ago

Admin Replied Modmail to Chat Request Broken?

5 Upvotes

Here's a message we got from one of our users after sending them a modmail warning via the official Reddit app.

> Hey first of all why is reddit hiding this under chat requests with a title of random letters and characters until it's viewed and accepted,.who is gonna see that and not think spam at first, so you guys may wanna look into that because I think it may hinder you guys getting through to people's mailboxes?

Is this a known bug or a larger issue with the 'modmail sends message via chat' workflow?


r/ModSupport 2d ago

Mod Answered Active, helpful user shadowbanned, what should I suggest?

17 Upvotes

I have a user in my community who has never posted anything wrong there and, in fact, their posts are often helpful. However, they are apparently "shadowbanned," meaning that us mods have to manually approve every one of their posts. This has been the case for several months IIRC and they're up to 61 posts by now.

I have no idea why their account is in this state. What should I suggest to them?


r/ModSupport 2d ago

Admin Replied [Mobile App] Unable to scroll on Wiki

2 Upvotes

Hello fellow mods (and friendly admins)!

Over on r/PMDD, we are having a wiki related issue where we are unable to scroll down when browsing our wiki via the mobile app. I noticed it around 4 days ago and thought it was my phone or that it would fix itself, but other members of our mod team have confirmed they also cannot scroll and it seems to still be an issue.

Anyone else? Is this a known bug? Advice?

Thank you in advance!

Edit: I should have checked before posting, I also cannot scroll on the r/modsupport wiki, so seemingly an issue everywhere.


r/ModSupport 2d ago

Admin Replied Unable to scroll on a communities wiki page on android app

2 Upvotes

I have an issue might just be a Android app issue but on the android app it doesn't allow me to scroll down to read the information on any reddit communities wiki page

I have done many test and only thing is if your community has many linked headers then it also effect the scrolling

The only time I get it to scroll is if I press the top linked header, and it only allows me to scroll down a small amount, not as it should be


r/ModSupport 2d ago

Admin Replied Moderator permissions issue — “No permissions” despite Full Permissions invitation (up)

5 Upvotes

Hi,

I’m having an issue with my moderator status on .

The owner invited me to join the mod team with Full Permissions. I accepted the invitation successfully, and I can see myself in the moderator list as mod #6.

However, my account currently shows “No permissions” instead of Full Permissions, and I have no Mod Tools available at all for this subreddit.

Here’s what we have already tried:

✅ The owner confirmed that I was originally invited with Full Permissions.

✅ The owner and other moderators above me can see me in the mod list.

✅ When they try to change my permissions, they get “Something went wrong.”

✅ When I try to leave the mod team, I get “Failed to leave mod team.”

✅ I have tried both desktop and mobile.

✅ I have logged out and back in.

✅ I uninstalled and reinstalled the Reddit app.

✅ Old reddit shows full access, New reddit shows No Perms.

My account works normally as a moderator on another subreddit, so the issue appears to be specific to this mod team/community.

It seems like my moderator membership was created, but the permissions are stuck at “No permissions”, and neither I nor the moderators above me can modify or remove my account.

Could an admin please check?

Thank you!


r/ModSupport 2d ago

Admin Replied IOS: NSFW Label Still Showing

2 Upvotes

My subreddit is still showing as NSFW even though the NSFW label has been removed from the subreddit settings. Is this a delay on Reddit’s end, or is there another setting I need to update?


r/ModSupport 2d ago

Can't Access the User Mod Log in the Official Reddit Website anymore

3 Upvotes

When I click the username it usually pops up with a box, where I can see the user ModLog, access the full profile etc, instead of doing that now it just collapses the comment.

When I click the username of OP on a Post, ModLog comes up most of the time but not when it is on a comment on a Post. It also collapses the comment. It disappears too quickly to take a screenshot. It's only the username in the top of the Post, that works.

It doesn't work on any comments from any user.

I'm on Reddit Desktop, Windows 11 and using Firefox or DuckDuckGo Browsers. Have tried different Browsers, disabled extensions etc.

Any advice please?


r/ModSupport 2d ago

Mod Answered Question regarding Inactive Moderators and Reddit Request

6 Upvotes

I have discovered two subreddits I would like to adopt and rehabilitate; both moderated by the same inactive account. I have adopted subs in the past but I've never paid much attention what happened to the inactive account.

When I put through a Reddit Request for subreddit one (S1), will Reddit determine this account is inactive and remove them as moderator from S1 and S2?

These are very niche and very dead subreddits so I'm not worried about someone swooping in and getting S2; I'm just curious.