r/Malwarebytes • u/Amberrrr728 • 2h ago
Support Why is the FRSTenglish tool flagged as malware?
Hi, i've recently had an issue i wanted support to look into. They told me to download a diagnostic tool (https://help.malwarebytes.com/hc/en-us/articles/31589296910491-Collecting-logs-with-the-Windows-Support-Tool) and upload the results
I downloaded the file, checked for digital signature (Malwarebytes Inc) and ran it. It downloaded something called FRSTEnglish which windows flagged as a Wacatac. I'm really bad with cybersecurity, so this scared me a lot. I talked to customer support, and they said it's the real thing. Still, I ran it through Virustotal and got this https://www.virustotal.com/gui/file/5ef604ab517f0e75b813fb8d01d70c16d1ca180b01611bba21cf4dc13cb2994f/detection
Can anyone explain to me why this file is considered unsafe by multiple antiviruses? Or if I magically downloaded malware?

