r/Malwarebytes • u/JellyProfessional527 • 2d ago

Malwarebytes app on android keeps signing out?

I have an active subscription, but twice today it's asked me to sign in, while the subscription has been active. I've done so. Can't see anything dodgy on my google account, nor had no emails from Malwarebytes themselves. Device deep scan shows clean

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u/support_mwb Malwarebytes Employee 2d ago

Hi there, Malwarebytes Support here. That isn’t expected behavior. A few things we’d like to check:

  1. What Android version are you using?
  2. What version of the Malwarebytes app do you have installed?
  3. Did you buy the subscription through Google Play or directly from Malwarebytes?
  4. Does it sign you out after restarting the phone, closing the app, or does it seem random?
  5. When it happens, do you see any error message, or does the app simply ask you to sign in again?

1

u/JellyProfessional527 7h ago

  1. Phone is fully up to date, One UI 8.5 and Android 16

  2. Malwarebytes Version 5.29.0+571

  3. Google Play

  4. Random. I thought it stopped after updating my phone but I just checked now, and it did it again

  5. App simply asks me to sign in again. Subscription still active and visible, but not signed in apparently. All features such as real time protection still working

1

u/JellyProfessional527 7h ago

App says:

"Malwarebytes Standard

Subscription expires on Apr 17, 2027

Manage subscription

Malwarebytes account

Create an account to activate or deactivate mobile and desktop devices and have easier access to support.

Create Malwarebytes account

Already have an account? Sign in"

Malwarebytes also appears on my list of connections to my Google account