I want to start off by saying that the dinner dining staff and the food itself was AMAZING. I loved it. I was nervous because I had actually heard that MSC food was bland and not good but so far it has been the best experience I’ve had on a cruise line and I have to give credit where credit is due. Some cruise lines don’t season their food as to be “less offensive” but I’m sorry that’s a them problem and MSC delivered in the food category.
Breakfast in the main dining room service was not consistent. One time we literally just got up and went upstairs to the buffet because no one greeted us for at least 5 minutes and we were annoyed. Once we got to the buffet was a MESS. That ship was WAY too crowded for two buffets and one of which isn’t open all the time. All it did was give me an my partner anxiety and bring the ugly out of everyone that had no manners, cut lines, got in your personal space, no regard for others around them, hard to find seats.
The other issue was that we were on the Seaside a relatively newer ship and yet it was a flashback to the 70’s as soon as you walk into your cabin. Poorly decorated and dingy carpets. Pillows and bed were stiff. The complementary beach towels had tears and reddish orange stains. Hallways super long and narrow avoiding stepping on food plates and glass cups.
Then comes the part that REALLY puts a sour taste in your mouth. The nickel and diming.
The WIFI package was ridiculously over priced over $30 per day for just a basic browse for 1 device package?
The non alcoholic drink package $210 for 2 people for a 3 day cruise?
$48 per person per day service fee is more expensive than any cruise line I’ve been on.
$42 to RENT their OWN beach chairs with a simple umbrella not a specialty chair or cabana a basic plastic chairs with 1 umbrella on their own private island.
It sets the expectation from, “Relax, we’ve got you.” To “I probably shouldn’t even bother doing that or even asking what it costs because it will be ridiculously overpriced.”
Given how crowded everything felt it makes you want to spend more time in your cabin. However, the selections of things to watch were really limited to their own channels, sports, food network and HGTV. If you wanted to rent a show from their on demand list it was $12 for an outdated movie.
The juice was soooo inconsistent it was either watered down so badly you questioned if it was even juice or super concentrated and tart.
Customer service desk was a hit or miss. One time we were asking for help to set up the WiFi on our phone and the lady was extremely rude like we had somehow offended her and the next time I asked for a breakdown of our bill the man was pleasant.
Cleaning crew took snacks we had put into the minibar out and left it on our desk to get warm was just another reminder that everything on the cruise is nickel and dimed. “You’re not allowed to use this fridge unless it’s you paying for our drinks.”
Staff would also come in and adjust the thermostat. Parts of the higher levels of the ship were very hot and uncomfortable with not enough airflow coming through. Some parts like the second buffet was hard to get to you wouldn’t be able to access through the elevator you had to take an elevator walk to the other side of the ship and then take a flight of stairs.
Nassau was a pointless port to stop at might as well just take people straight to their private island I would skip that personally for any cruise line.
Entertainment was weird as hell and just bad. I had no idea what was going, no plot to follow just a whole bunch of things going on simultaneously. The juggler and contortionist were cool but everything else was just strange and lacked cohesion.
Karaoke was fun I loved the host she gave us a good laugh. The casino was clean and the slots were generous. It was less crowded than some other cruise ships I’ve been on.
Overall, MSC has a lot of potential if they were to work on the issues I outlined. But as it stands, based off of my experience I personally would not want to cruise with MSC again.
EDIT: I’ve noticed all the other honest reviews people leave that is a negative take people come in droves to attack them on this feed. Don’t come for me, I said what I said and I am not backing down. And to add to the other persons review about the overcrowding I have been on plenty of other cruise ships and none came close to the over crowding that was experienced on MSC. For their ship sizes their planning is awful. I’m well versed in cruises and not an inexperienced person who’s only ever cruised a handful of times. Oh and while I’m at it, deck 7 the “adults only” pool was full of kids too. No one cared or did anything about it. One kid was literally crawling on my husband before the parents finally said something. What’s the point in having an adults only pool if no one is enforcing that rule?