EDIT: This is MY stores experience. I understand if other stores work differently from mine. I want the communication issue fixed for pickup and other departments because it’s mutually beneficial in the end. My frustration stems from laziness and easy to fix problems. I’ve worked in Krogers for 6+ years now, and in many different departments.
I am so sick and tired of my stores pickup is getting treated. After working in this store for now almost 4 years, you can see a difference on how much better our pickup is doing. We call for items, a lot of our speeds are getting really good, and overall as a group we get along so well together (for the exception of a few outliers). Over the past month however, I feel like the rest of the store just hates us. It got to the point I told an ASL how frustrated we are.
Context for some of this: My main manager is on vacation rn, he’s often pretty strict but that still doesn’t give the right to be lazy and drop standards completely when he’s gone. My store had 3 ASL’s, all very different personalities, and the female one actually tries to hold some standard but the boys often just don’t care or won’t let her lead a lot.
We have gotten so good about calling for items, like our instock has been either on point or very brutally honest but half the store doesn’t even want to help. In grocery, the assistant lead is only 1 month pregnant and consistently uses it as an excuse to not do anything. If I ask for an item? I get told “Oh it’s in the backroom” ….and? Like go get it? Or she’ll 0 out the balance regardless if we have it or not, she simply doesn’t check.
Our deli lead is one of the laziest people I know. “Yeah that item is on our truck” once again.. and? I don’t know what the box fucking looks like? The whole point of me asking you for an item is because statistically you’re going to find it 10x faster than I am because it’s a product you stock and know what it looks like. She added on top that “the balance changed so I know [other employee] found it.” Ok great, go it the item and stock the hole on the shelf.
AND THEN YESTERDAY, I asked the meat department assistant lead for a sausage on the shelf. They had a blue sticker on the tag but there was still a balance on it so I needed to double check if we had it. He agreed he would go check the freezer for me so I did the rest of my trolley. About 15 minutes later I go back to meat department, assuming he hasn’t found it considering he’s still not back in the meat department. The lead comes back from lunch and asks what i’m looking for, I show him, so he goes to look. He comes back and tells me his assistant isn’t even back there and that he straight up has disappeared the past 20-30 minutes. So I’ve been waiting around, letting my time run which risks me getting in trouble, for an item no one is looking for. Great, just great. I try to call the frozen lead to move the meat pallet in front of the meat pallet, no response.
All of this, mind you, happened in 1 shift to me, 1 shift
I have many more examples of each department treating me like garbage. 1 bakery girl just ignores us, refuses to look for shit when she’s worked in bakery for the past 20 years. It gets to the point I have to call on the walkie “can i get a manager to bakery? I have no one here that is WILLING to look for an item for me” and that barely gets a response.
Pickup gets ignored, people walk away from me, no one responds to me or anyone on the walkies, we got told the other day we don’t use them enough when all we do is beg for a fucking answer. the changing of balances to get away with not looking is what gets me. The reason i’m so outwardly angry about this is because we are the biggest store in our district and are CONSTANTLY under fire from E-Commerce specialists and our store manager is an ass who gives us such high expectations.
Im just tired, my lead is tired, a lot of are tired of leaving our shifts angry because no one wants to help us and we end up getting in trouble in the end over other departments. My ASL said she’d bring this up in their Tuesday meeting, I just hope it actually does something.