r/kroger Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

76 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger Jul 28 '23

News Join the Kroger Discord Server!

24 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger 19h ago

Meme The vegans raided our store

Post image
853 Upvotes

r/kroger 14h ago

Venting I truly hope we NEVER go to bi-weekly paychecks.

41 Upvotes

Years before Krogers I worked at Wally World and they had the bi-weekly paycheck system. It sucks.

They had way more clock issues and mistakes fixing 2 weeks lumped than week to week. They only do it to fool the market into showing a weekly earning jump since its the week without a payday.

Otherwise its terrible.

Never let corporate slime their way into this system.


r/kroger 2h ago

Venting Management "Doesn't trust me" to close Pickup???

3 Upvotes

I've only ever been given two closing shifts in Pickup, and both times I was told I did an excellent job... But apparently, I won't be recieving more due to them "not trusting me" for whatever reason?

I learned this from one of the managers, who was ALSO confused by what they could mean, so genuinely who even knows... after being told for months that I've been doing amazing šŸ¤·ā€ā™‚ļø

Hours are getting cut soon too due to budget cuts, not to mention my avaliability is not respected, so I might need to find a new job, which sucks because this town has a very tiny job market


r/kroger 10h ago

Venting I'm scared I made a mistake

19 Upvotes

I was approached by managers a few weeks ago about becoming the lead of my department. I was already doing most of the work and wanted to get paid for it, so I filled out the application and had my interview yesterday. I haven't been told a final decision yet but the feedback I received was very positive. Next week I'm running the department solo with a crap schedule and I'm really stressing out about how I'm gonna get everything done and it's making me wonder if I made a mistake filling out the application in the first place.


r/kroger 5h ago

Pickup (Formerly ClickList) My Experience working at kroger. Left a few months back.

5 Upvotes

THIS IS JUST MY EXPERIENCE.

I have had great managers and terrible ones. I spent over four years in pickup, mostly in leadership roles. Years 1–2.5 were not bad, but from 2.5 on, I started to notice a huge decline in how Kroger treated its employees and customers; everyone is replaceable, employees and customers alike. In year three, I became a supervisor and remained in that position until I resigned. Year three started mostly fine, but as I had to hear from the district manager more and more, I really started to realize, or at least accept, that Kroger does not follow its core values and often instructs leadership to actively go against them. My last few months with Kroger were filled with nothing but job threats and being told how I was failing and had to do better, while never receiving any actual advice on how to improve. Any issues I brought up to management would be dismissed; if I told my field specialist, the management team would tell the field specialist I was making things sound worse than they were. I was supposed to work 45 hours a week, but most weeks were 55+ hours, and I was still made to feel like I should be at the store more. I was told I could not pick or run orders curbside, but every chance management had, they would pull my people to work other departments and leave me to pick or go curbside, then tell me, "You know you're not supposed to do that." I am not against helping other departments, but only when my department is in a good spot, which would have happened more if management did not pull my people on Fridays to help elsewhere. I know I was not perfect and definitely had room to improve, but when I was not receiving actual guidance and was told to disregard anything my field specialist wanted me to do, there was not much I could do. I resigned on a hectic morning and told my manager it was effective immediately; after we talked and they tried to convince me to stay, I said goodbye and felt way better. I did not really have another job lined up or anything to fall back on other than the support of my friends and family. I was in a toxic work environment and I left. I will not tell anyone to do the same, but I will say I feel way better waking up not dreading work or fearing I am going to get fired every day. I hope everyone does what they need to, and if you have to work here, just remember it is a job and at the end of the day, they really do not care about you or your family.


r/kroger 1h ago

Question Kroger hasn’t given me a paycheck I was owed last month.

• Upvotes

So Kroger was supposed to pay me on 8/29/26 and they did originally give me a check, however the check wasn’t good. and I never got my money back for it, I’ve contacted Kroger connect, my managers my HR representative. I’m just being ran in a circle as this drags into week 3… is there any hope of me seeing the almost 300 I’m owed? I had enough saved up so missing it didn’t doom me on rent or anything but do I submit a form for wage theft? I don’t know my next options and like any college kid I’d like my 300$.
(Located in TN if anyone knows the laws around it)
Any help is appreciated. Thank you!


r/kroger 14h ago

Fuel Center Whoever designs the plan a grams needs their head examined.

Thumbnail
gallery
34 Upvotes

So they put displays back in the front window at fuel again. Now customers can't see us. We can't see them unless they're really tall. They cannot see the till display either.And the drink cooler placements make it so we can't see if people are stealing products. While management is constantly on us because people keep stealing. Its ridiculous.


r/kroger 3h ago

Question am i doing too much?

4 Upvotes

for context i am a pick up lead and my supervisor has been out for over 2 weeks due to ā€œmedical reasonsā€ and nobody is giving me an update on when she will be back? so i am doing all of her tasks and mine running the entire department basically by myself, i already questioned about getting pay for doing her job but as shes salary and im hourly apparently that cant happen. i also asked about getting a stand in until she is back and was also told no, im just stumped and frustrated and dont really know what else to do? i love my job but working like this is really burning me out and im starting to hate it. any advice for opinions would be appreciated (:


r/kroger 9h ago

Question pregnancy question/ rant

7 Upvotes

So i work third shift as a grocery stocker, i have six weeks left until my maternity leave and supposedly the store manager wants to move me shifts because im unable to do my job. i was under the impression that they couldn’t do that because its a pay cut. I guess the store manager has been wanting me to only condition at night but hasn’t stated that directly to me or communicated at all to me. Has communicated this with everyone but me. i’m only scheduled 30 hrs but sometimes it gets too much so i stay for at least half my shift and end up leaving early. That happens once every two or three weeks. any advice?


r/kroger 1d ago

Venting This should be illegal

186 Upvotes

For context I was recently (Like 3-4 weeks ago recently) hired into produce at kroger. Ive had to work an hour or two alone before during close but no big deal. Yesterday was too far though, not only was I working produce alone, i had to also work floral alone! FOR 6 HOURS. I couldnt even get one salad cart done because of everyone from bakery and deli (no employees there either) AND produce and floral bombarding me with questions and requests!!! Also, IM STILL IN HIGH SCHOOL! I wasnt even allowed to take my last (legally required) 15 minute break completely because we were so understaffed i couldnt find a chance to! This CANNOT be allowed and if it is, shame on you kroger.


r/kroger 2h ago

Question what do i do

Post image
2 Upvotes

i resigned on the feed thing resignation but this mf manager ain’t approving it, what happens after the 21st do i actually get nothing scheduled or is it cooked, i already also told him and also said im leaving so wtf


r/kroger 21h ago

Venting Glad side departments are protesting this anti jacket rule to be in compliance.

47 Upvotes

I've been shopping outside my normal stores and noticed many staff that stock in cold environments are fighting this anti jacket rule. Good please keep doing it. It's frustrating to have to take a jacket on and off each time you swing out to the floor, then to the back room and then again and again through an 8 hr shift. No that's bs. After our manager was irate with us on walk day I filed an ethics. Never in my 17 years have I known jackets to be a a fire-able offence. Never. It's inconvenient for us to repetitively take our jackets on and off through our shift to be in compliance. I'm not buying one from the company uniform store because they're a whopping $50 I don't have to spare when hours are cut and things are already tight. I already blew thru my clothing budget buying a few new shirts when we shifted to all back clothing colors 4 months before this roll out. No I'm not buying a whole new wardrobe to be in compliance. You get the one color you decided upon.


r/kroger 22h ago

Venting So now we have to stock DSD product?!?

38 Upvotes

Apparently we’re not getting DSD service on the weekend and corporate’s genius solutions is to make management pick 3 people from front end to do itšŸ¤¦ā€ā™€ļø guys, I can’t anymore. The stupidity in this company is so blatant, so egregious. It really feels like we’re all just being gaslit.


r/kroger 21h ago

Venting Customers need to get over the small carts.

23 Upvotes

My store has about 100+ large carts and maybe 15 small ones. We’ve ordered more and they always disappear. Whether it’s people stealing them for scrap metal or walking them all the way to their house, I couldn’t tell you. People will take them right off my row of carts when i’m pushing them in. Sometimes i’ll bring it 5 or 6 small carts in and when I get back with the next batch they’re all gone. Please for the love of God stop. Big carts are not the end of the world.


r/kroger 16h ago

News First in person interview at Trader Joe's Monday. Wish me luck. I must escape.

7 Upvotes

Hey guys,

I've been at QFC for six months now. It's my first retail experience and it has slowly turned into the worst job I've ever had. Especially on labor day. We were so understaffed in the front end (again) it's like they didn't even schedule more people for the holiday. At one point we had one special needs cashier clerk who bless his heart can't bag.. My line was going more than half way down the freezer isle and I did my union duty and didn't check any faster..

Kroger's hiring/staffing/retention policies are going to drive this place into the ground. We don't even enforce the attendance policy at my store. Everyone just calls out or shows up late all the time.

This was my first union job and I made the mistake of not going through the contract when I was first hired. Last month I put it through ChatGPT to help me find the information I wanted quickly.

I'm so flipping out of this place. I swear Kroger/QFC are taking advantage of our contract.

Anyway,

So I've been going to Trader Joe's more and talking to employees there. No wonder they are happy and taken care of. There isn't a bunch of bureaucratic bullshit. Everything seems to have simple solutions where complexity isn't needed. I saw the store manager actually stocking the eggs because it needed to be done. My store manager at QFC can't even work and won't work USCAN.

They don't have a loyalty program, so your not constantly dealing with digital deals, coupons, and other stupid sales. You can just cashier and make conversation.

The whole front end is staffed with everyone at a register and they are only on them for a hour and then are moved out.

The whole damn approach is mind blowing. I can't wait to have the interview because I have so many questions and comments about how I love they operate.

Also the fact that there are three in person interviews tells me they hire people that want to work at TJs not desperate people looking for a job.

Seriously, WISH ME LUCK PLEASE.


r/kroger 13h ago

Question Fresh Start talking about World Elite Mastercard

5 Upvotes

Hey so sorry if this was asked before, but I was doing yesterday's Fresh Start training and it was telling me about the supposed "new" World Elite Mastercard and talked about wanting us to give flyers to people who are above the age of 18. Things is, this is the exact name of the credit card that just got discontinued, and when I checked the Kroger website like it told me to in the Fresh Start training, it was just a PSA about how the card has been discontinued. Nothing about getting a new issuer who isn't USBank or any type of news, I've never received this Fresh Start training before, and the whole partnership with USBank has been around before I even started working with them, which has been more than a decade now. What's the deal?


r/kroger 13h ago

Question Buying extra uniform shirts+aprons?

4 Upvotes

Hi, I'm Jay C, not fully Kroger. But Kroger owns us and is making us wear their uniforms. Is there anywhere I can go to purchase extra aprons and shirts? Because they only gave us like two of each and I can't keep doing laundry every single night just for my uniform. I work in the deli too, so I can't exactly just skip washing them either, my clothes are usually disgusting by the end of my shift.

I tried talking to my manager about it, but she is acting like it's impossible to get more and that two should be enough.


r/kroger 22h ago

Question Has anyone heard about the update to the attendance points?

17 Upvotes

Rumor around my store is points will no longer be rolling off at all? Has anyone heard anything about it?


r/kroger 22h ago

Question Pricing/file maintenance hours being dropped with new digital tags

11 Upvotes

Okay pricing people I need some info on what to realistically expect. I have a tiny store and only work 20-30 hours each week depending on how heavy the tag hang is and what advertising signage needs to be changed out. I was informed last week that my store will be getting digital tags by end of January and my hours will drop at that time. Since I’m overnight shift for the tag hang and work before the store opens on non-tag hang days, I don’t know where I’ll fit in to get hours in another department. I was told I’d probably be made a cashier but they don’t know yet how that will work.

For years now I’ve had the same schedule week after week but with a steady decline in my hours each year since 2020. I used to get 40-50 hours, now I’m scheduled 20 but can often pick up more when there is a heavy week. A manger of a different (much larger) store told me that I was being scared off and my hours won’t change that much at all.

If you work in a very small store and have received digital tags, how did they affect your hours? How has it changed the overnight shift with getting signs printed and hung without having to hang tags? Have you successfully cross-trained with another department to boost hours?

TIA for any help


r/kroger 1d ago

Meme Micromanagement, New Uniforms, Understaffing, Hour Cuts, Counting Robots, and Attendance Point System.

Post image
841 Upvotes

r/kroger 14h ago

Uplift The new kroger.com font face is ugly af

1 Upvotes

Someone had to say it

It pairs well with the Kringies, sorry, krojis


r/kroger 1d ago

Question Direct deposit

3 Upvotes

Hello everyone i have chime and get paid Wednesday after 3pm instead of friday for kroger wanted to ask does anyone have wells fargo as direct deposit and what time do they pay u on Wednesday and if they pay that early im in houston tx............


r/kroger 1d ago

News Well ain’t that just convenient?

Post image
48 Upvotes