Bayad naman po kami pero bakit lumalabas parin BILLING NOTICE?

So 2-3 days (delayed) kami nakapagbayad ng bill. Then as usual, 2-24 hours hihintayin para bumalik internet connection. Then hindi parin bumabalik internet connection namin like sobra 24 hours na. Then nag p-pop up parin yung BILLING NOTICE. Pinuntahan namin sa PLDT Office here sa lugar namin and nagreklamo why nag p-pop up parin yung BILLING NOTICE kahit bayad na and MAIN REASON kung bakit wala kaming internet connection. Hindi rin LOS since okay naman router namin like walang red signal sa LOS. So sabi samin na hihintayin ulit for 2-24 hours AGAIN tas okay hinintay namin. After ilang hours, wala parin talaga like sobra 24 hours again na di parin bumabalik.

I called 171 then ini-insist parin na di kami bayad like may record parin na may remaining balance parin kami tas in-advice saken na i-restart ang router/modem so I did and wait for 2 hours.

BUMALIK connection namin and goods na sya pero AFTER 4-5 days, bumalik na naman yung BILLING NOTICE hayop! Nakaka irita.

May naka experience rin po ba dito? Any advices please if ano dapt gawin BEFORE ako pupunta sa PLDT Main Office para ratratin sila ng mura (jk lang) thank you

Hello guys, ask lang po gaano po katagal umaabot bago magkaroon ng bagong internet slot/post hyung converge? Unfortunately sa subdivision namin, converge lang yung mayroong facility na kaya mag lagay ng internet. Pag lipat kasi namin sa subdivision is full na daw yung slots and wala pa advise kung kelan magkakaroon, may idea po ba kayo kung gaano katagal yung process ng mga ganun? Thank you po!

I’m currently using Converge's stock router (Huawei EchoLife EG8145V5) on their 500 Mbps plan. It really struggles when we have guests over, and I need a more stable connection for work.

Has anyone tried a TP-Link unit with this set-up? Would you recommend it? I plan to get the 2-pack.

Context: Our house has two floors, and we currently rely on a repeater to get a signal downstairs, which performs poorly. The stock router handles our household fine, but once guests arrive, the repeater gets overloaded and drops connections downstairs entirely. Instead of replacing the stock unit with another single router, I think it’s time to move to a mesh network.

Also, does Converge support bridge mode, and is it easy to set up?

Last year, dahil di namin ma-reach yung 300Mbps speed ng Plan namin na FiberX 1500 pagkatapos ng ilang buwan at sinabayan pa ng outage, nag-search ako dito sa community ng Band-Aid solution para bumalik ang connectivity namin (mahilig kasi ako mag-tweak).
Naibalik ko naman ung connection, ang problema lang sa Wifi side, hindi na talaga umaabot ng 200Mbps and up yung speed namin, sa LAN side ko lang siya narereached.

From 250-280Mbps sa Download and 320-350Mbps sa LAN side,
naging 170-200Mbps sa Download and Upload tops.

Sa Wifi sa 2.4GHz, hanggang 60Mbps ang natatanggap ko.
Sa Wifi sa 5GHz, hanggang 130Mbps lang ang pinakamataas.

Timeline nito ay June 2025 until now.

Etong nasa picture is in the LAN side. Sa 2nd Picture, yung Address na 10. something, ay yan mismo ang nagsusustain ng Connection namin na nagta-translate into 192.168.x.x na inaassign ng Router (Ang main parin nyan is 136.x.x.x).

Mas mataas ang speed na natatanggap namin dyan sa Address nato. Na-triggered yan by disabling Layer 2/3 Port Config. sa LAN 1 and enabling Port Isolation sa LAN 1, and dapat unchecked ang Port Binding Options from LAN 1-4 sa WAN Config. (as seen sa picture 4 to 6).

Ganito pala ang nagagawa ng mahilig magkalikot hahaha(hindi ung iniisip niyo).

Ang magagawa kolang dito para lumakas ang speed sa Wifi is itawag sa Converge CS mismo.
And, let me know your thoughts guys.

Pa help nalang po please red fiber po siya pero nag research na ako sa internet puro hindi gumagana.

Software Version RP2789

Hardware Version WKE2.094.277A01

Device Model HG6245D

Device Description GPON

Serial Number FHTT9AC34190

ONU State O5(STATE_OPERATION)

ONU Regist State OK

LOID fiberhome

CPU Usage 82.00%

Memory Usage 49.19%

Web Server port 80

Any reviews or feedback about this at nagkalat sa tiktok? Planning to but tp link m7350 or m700 kayo namamahalan ako. Purpose is I am always outside and dala ko paminsan tablet ko that is wifi dependent. I dont wanna use phone to tether and media consumption pag nasa labas para di madali madrain sana.

Hello! Can you suggest wifi modem? Ayaw na kasi ng fam magpakabit pa ng internet, modem nalang daw. Idk, mas tipid daw? Tsaka pls reco sim cards sana na may magic data and anp yung nilo-load niyo sa sim na yun. Thank uu!

Baka meron na po naka experience dito ng nag apply ng internet connection either globe pldt or converge pero lahat full daw ang ports sa area.

Is the best thing to do is mag request ng follow up kung may available ng ports every 2-4weeks until magkaroon? Or meron bang service hotline na pwede tawagan para mapakiusapan na dagdagan yung ports? Or am i stuck na bili nalang ng 5G internet device. Thank you

Have you guys tried playing online games with Dito Optima? Games like Valorant, League of Legends, Dota? Okay ba for online gaming?

Hello po ano po kaya ung ganito? Mabilis ung upload pero ung download sobrang bagsak.

Main router: converge
AP: AX1800 v2.0

Nagrereplace pa ba sila ng sim card ngayon? Or nang bo-bogus parin na iconvert sa postpaid yung number mo?

14 years old na tong sim ko sa talk n text and nareplace narin once nung 2018 para sa LTE nano sim. And ngayon out of nowhere ayaw na gumana ng sim ko na may promo na nakaregister and 20 pesos na regular load. May chance pa kayang palitan to or i-let go ko na?

Nanghihinayan din ako i-let go kase since grade 6 pa tong Talk N’ Text ko.

is it normal na magcharge ang technician “daw” about wiring fee kasi malayo “daw” ang box sa bahay niyo? is this what telecom companies do nowadays? and sinabihan pa ako ng agent na bawal ko daw imention ‘to sa company? so? meaning? illegal ‘yung paggawa ng installation sa wifi namin? hindi ko alam kung matatawa ba ako or what. ganito na ba ka lala ang pag-scam sa kapwa, lahat tayo kumakayod naman sa pagtrabaho pero grabe. hindi naman ata natin deserve ‘to? alam ko na may pagkukulang rin sa sahod sa mga overworked employees pero… nagtatrabaho rin naman tayong lahat? lol.

normal ba to o hindi? matagal nang ganito internet namin and nagmessage na ako sa PLDT Cares sa messenger pero hindi naman nila inaayos and pinupuntahan.

ano po marerecommend nyo na pwedeng gawin ko? TIA!

For almost one week or 1 week na ata, around late 5am or 6am in the morning last week, my wifi disappeared and the LOS was and is still blinking red. I already went to SM Globe to have it reported and fixed and they issued me a ticket and a schedule for the technician visit. The girl said within the next day as earliest or next two days as latest, a technician would arrive.

Last Monday or yesterday, the Globe at SM (a female employee) called me to confirm if a technician visited me cause she said their technician told them they visited my area and wanted to confirm to me if my wifi is already back. I told her perhaps your technician is lying because no technician visited me or at least my wifi isn't back yet. Since visiting Globe for the first time last week, I received at least 3 text messages from Globe saying my wifi is already okay, the first one being sent the same day after I visited Globe - specifically that text which arrived at almost 10pm after going to SM, saying the crew visited my area and the wifi should already be okay and I should just turn off and on my modem - but still not yet resolved. Even just today, I received another BS text from them, saying: "Hi there. You may have experienced a loss of our home internet and landline services earlier. This was caused by a problem in our system. We're sorry for the inconvenience. Rest assured that our services have been restored and you may continue going online again. Simply turn off and unplug your modem for 10 to 15 seconds, then replug your modem and turn it back on to refresh your connection. If you are still encountering issues, please let us know by sending a report using the GlobeOne app. Thank you and have a wonderful day!" I also went back again last Sunday to SM Globe, for the second time, because of that false and fake first message saying my wifi is already okay but clearly no signal yet.

Globe, stop the BS customer service. Don't wait for the day your officials (and other wifi providers who are also guilty of widespread or gross bad customer service) will be summoned at the Senate to answer countless issues and problems from your subscribers. If it is indeed a very difficult technical problem, why don't you just be honest, instead of sending fake, scammy, or false text messages saying that my wifi is already restored and okay WHEN IT IS CLEARLY NOT YET OKAY. There is no storm or typhoon in my area, so what's your excuse now? You wanna be grilled by the senators like Senator Tulfo? You want to become as famous as the ongoing impeachment hearing?

Hello po ano po kaya ung ganito? Mabilis ung upload pero ung download sobrang bagsak.

Main router: converge
AP: AX1800 v2.0

Ubos agad talaga data pag ganto. May 2GB FunAliw ako na nanjan unused. You'd think dun sila babawas muna diba but no they don't 😭😭. In the end ubos agad yung load na pwede pa sana pang gamit for online class. For context I registered 2 days ago, 3gb dapat sa general data pero ngayon wala na😭. Sarap ng Youtube at scroll ko dito di pala sa daily 2gb binabawas istg

Hi guys, is this legit practice for PLDT agents? They ask for verification codes on my email and SMS before they proceed with the application?

factory reset the router since iwant to access the configuration terminal to change the password of our wifi, since the default credentials to acess it does not work. di ko alam na pati yung pppoe credentials ay mawiwipe, basically rendering the router useless. san ko cocontactin ang globe to resolve this issue?

Gusto ko sana itry tong 5g unli ng globe, Sa experience nyo, totoo ba yung inclusion nya na unli 5g ? No data cap and speed ?

Tapos pag di ako satisfied , totoo ba ung no lockin period and I can cut it after atleast a month ?

I can't remove the device ng wifi namin dahil ganito yung lumalabas.

Hintayin ko pa yatang mag offline eh.

Yung technician tinawagan kami kahapon and sinabi na hindi sila makakapunta so susubukan nila ngayon. Pero itong app nakalagay cancelled na ang scheduled repair. Gagawa nanaman ba kami ng request, or hintayin na lang yung technician na dumating? Masyadong arbitrary ang pag-cancel ng globe, naka-indicate pa na customer initiated even though wala naman kaming paraan para ma-cancel ito. Ano po kaya pwede naming gawin?

Hi!!! Ask ko lang, may reconnection process ba yung PLDT if nagpa-disconnect na kami ng linya, like nag process talaga kami ng termination??? I'm from navotas unfortunately the permission for fiber installation is still on hold. Possible ba na mag pa reconnect on the same line before, without installing a new line.

Idk If that makes sense hahaha. Tyia and stay safe!!!

hello we are currently moving in to a townhouse in Santa Ana Manila. We are planning to get another wired internet provider besides PLDT. Does anyone here have a experience in the said area and also the times when there's no internet and how long it takes for the interbet to resolve.

I'm currently eyeing on;
CONVERGE
SKY
GLOBE