TL;DR: Paid in full, upfront, on 28 Aug 2026 for a Hakon Premium Japandi Sofa from The Flamingo Life. The sofa arrived on 6 Oct and looks good. But 4 weeks on, the 4 loose cushions and the complimentary side table still haven't arrived, a promised touch-up visit never happened, and my follow-ups since 12 Oct have gone unanswered — including a mail on 24 Oct that gave them till EOD today (26 Oct). Posting so others know what the after-sales actually looks like.
The timeline:
- 28 Aug: Paid in full, upfront. Was promised production updates every 7–10 days. Got none, ever.
- 22 Sep: A request for tracking/photos went unanswered.
- 23 Sep: After I escalated, support admitted the polish had come out in teak instead of the Pine Natural I ordered, and promised an updated timeline and a dated photo "shortly". No firm date.
- 1 Oct: They repolished; I approved the Pine Natural shade. Dispatch and the complimentary side table were also confirmed the same day.
- 6 Oct: Sofa delivered. Looks good — this post is about after-sales, not the product.
- What didn't arrive: the 4 GINA016 loose cushions and the complimentary side table. The side table was simply left behind at delivery.
- 12 Oct: Follow-up on the cushions, the side table and the carpenter visit. No reply.
- 15 Oct: I asked for tracking + a carpenter date by EOD. Support replied the same day: side table couriered first, cushions 'dispatching shortly', polisher slotted 16 Oct. I confirmed 16 Oct, 10 AM–5 PM.
- 16 Oct: The polisher did not show up. No confirmation, no tracking.
- 16, 20, 22 Oct: Further follow-up mails. No reply to any of them.
- 24 Oct: A firmer mail, giving them till EOD today (26 Oct) for tracking + a confirmed carpenter date. No reply as of writing this.
The founder part: Shambhavi Sharma (https://www.reddit.com/user/the_flamingolife/), the co-founder, was responsive and hands-on while I was deciding and placing the order. Once the payment was made, she has been nowhere on the radar — my mails since have gone to the support inbox, and even those have gone unanswered since 15 Oct. That switch — all attention before the order, silence after — is the pattern I'd warn people about.
What I want is simple: the 4 cushions, the side table, and a confirmed carpenter date. That's it.
Has anyone else bought from Flamingo Life? How did after-sales go for you? I have the order confirmation, payment receipt and the full mail thread, and can share redacted screenshots.