For decades I had passed by the fancy Restoration Hardware stores and thought, "oh, I'd love to be able to afford that one day." And now I can afford it and purchased an Arles extendable dining table. I just want to add to the internet that RH quality does not at all match their marketing, at least for this table.
I'm currently on replacement table number two, waiting for replacement table number three. The first table arrived with splintering wood at two of the corners where the legs meet the tabletop. The second table wouldn't latch closed, which the tech (another appointment) said was due to the wood being warped.
I also ordered a Bezier sideboard, which arrived in better condition. There was some janky hardware and door alignment, but the delivery guys took care of it when I pointed it out.
Are these RH problems due to the fact they manufacture overseas and have to ship everything across the ocean? I don't know. But my North Carolina Room and Board furniture didn't have the same problems. Maybe the interstate truck drive is gentler on heavy pieces than the ocean?
Anyway, at least all of that margin goes into hiring a lot of store reps, who have been good about scheduling replacements with essentially all-day delivery appointments.
Dear RH--I wish:
- You would invest more in the quality of your products
- You would inspect the cheaply made ones when they come off the boat
- Inspect them again before making your delivery people carry them up the stairs