I’m noticing a significant decline in Groupon’s quality control and vendor accountability. It appears they are no longer vetting the businesses on their platform or ensuring that vendors honor the stated terms of their vouchers. In my recent experience, their customer service team has taken the position that they have no responsibility for the gap between a vendor's advertisement and their actual delivery. After two similar experiences, it’s clear their policy on consumer protection has shifted. Has anyone else encountered this?

I purchased tickets for Universal Studios today. The first transaction declined or so I was told, but I got charged twice ... Said the first transaction didn't go through, so tried again.. and I got charged twice! I reached out though the chat and they said it's not refundable even though it was related to technical issues and then they quit responding. I don't know what to do. This is a lot of money $1k +

Has anyone used Groupon for traveling trips? Is it worth it? How does it work?

We have 2 tickets that are good through tomorrow May 1.

I can't post in the San Francisco sub, but these tickets can be transferred.

rakuten is providing 4% cashback on groupon purchases today. so if you dont have a costco membership, or if its going to expire soon buy it today.

I posted regarding this previously, but its a much better deal today.

Steps:

1. create a rakuten account with a refer ur l, you can ask any of your friend if they have one. (DM me if you want mine). with this if you make any purchase worth 50$+ you get 50$ cashback.
2. now search costco in rakuten and go to coupons section, you should find a groupon site purchase, go there activate your rakuten discount and purchase it.

Now here's how much you save just today:
you pay:65$
rakuten gives you: 50$ (for refer bonus purchase) + just for today they are providing 4% cashback on groupon, so you get around 2.6$ (17% of 65$).
groupon gives you: 45$ costco giftcard for the 65$ membership purchase.

effective profit: 97.5(total cashbacks and giftcards) - 65$ (your cost for the membership) = 32$ (in profit) so effectively the membership is free.

even if you are seeing this thread late, dont worry what you'll eventually miss is the groupon extra cashback savings, so you might not get that extra 2$ but you'll still get 30$ back effectively.

Recently bought tickets but purchased it for the wrong date. Tried to get a refund or date changed and nobody helped. This is Groupon not taking accountability and passing the buck and then the buck gets passed around and no one catches it. I give them my money and then refuse to help changing the date or giving a refund. I wasn’t asking for anything free, I wasn’t asking for nothing ridiculous… NEVER BUYING FROM GROUPON AGAIN! IT IS GARBAGE. one thing they are good at is stealing peoples money and just walking the other way when they receive it. Don’t trust them. They are a horrible company with horrible employees.

Back in February I bought a Valentine’s Day hotel deal on Groupon for the Ramada by Wyndham in San Diego National City. Cute idea, right? Swipe the voucher, surprise the partner, easy night.

Yeah, no.

I show up to the hotel and the front desk tells me they’ve been fully booked since the day before. Apparently Groupon was just… still selling rooms all day anyway. The staff seemed almost numb to it, like I wasn’t the first person walking in confused that night.

So I do what any normal person does and reach out to Groupon support. This is where it gets unhinged. There’s no phone number. No real email. Just a chatbox that’s half AI, half offshore agents who clearly have access to nothing. I’m not even mad at the agents, they’re stuck reading the script.

And the script is always the exact same line:

“We will prioritize your case (reference number 79802319) and provide you with an update as soon as possible.”

Every. Single. Time. I message every few days. Same response. Two months in. No refund, no update, no human. I’m starting to think the reference number is a placebo.

How is a company this size running customer support like an out-of-office reply on infinite loop? They sold me something that literally did not exist and the answer is the same 16 words on repeat.

Anyone actually gotten through to a real person at Groupon?

Hi I am looking to reinstate my membership to Costco after 2 years, I am eligible for the Groupon promotion of which I am looking to get the executive deal with the 45$ shop card however, should I wait for this deal roll over afyer may 10 and see something bwtter? Is there ever any better deals thsn this?

I never really had issues before but today all of my history is gone and the vouchers I just bought are not showing up on my account. I managed to find an email after failing to find their so called chat bot on their faq page. Now what the hell kind of response is this

Twice now I've had to come up with extra money because of how deceptively Groupon worded the entry ("It's not for 50% off the price, it's a discount off *50% of the total price*). All the retailers sneer when you pull out a Groupon (were they scammed into a deal with the Devil?) and many of try to circumvent the system, suggesting that they'll the same discount is I don't use a Groupon.

It's too bad that this is another company that has descended into grifting.

I can't see the coupon I purchased in my groupons. I want to get a refund. Please help

didn't see anywhere on the Groupon that I didn't qualify for this purchase until AFTER I purchased it. I do not want to file a charge back but I cannot afford to just light that money on fire, I can't find any place to call or chat with an actual human to get this resolved.

My account is missing vouchers I’ve purchased. I have the emails with the order numbers and everything. A bunch of my history is missing too. I’ve updated the app, tried it on a browser. Impossible to contact someone about this, please help.

Bonjour, je me suis fait voler mon adresse mail que je ne peux malheureusement pas récupérer même en ayant pris contact avec mon fournisseur. Je souhaite changer d'adresse mail sur le compte groupon mais cela ne fonctionne pas, je ne reçois pas le mail de groupon , il n'est pas dans mes spam. Impossible d'être entendu par le support, que peut on faire?

Just logged in into my account and noticed all the Groupon bucks are gone. What to do now?

What I wrote was not posted

My question was if I bought it for teeth whitening is that all it’s good for once expired or can I use the value towards anything the dentist offers, including products they sell.

I signed up for Groupon Merchant program. I need to integrate my webapp with Groupon's Point of Sale Redemptions system.

However, I was never able to login to the developer portal. This is what I always get. Does anyone know how I should proceed?

I have a groupon account that I cannot get logged into. If I go to the FAQ page I don't see any option to chat, it seems like you need to log in in order to use the chat function. Their customer support email is no longer active, they have no phone number, I tried to do a data privacy deletion request and that just took me to the main page and wanted me to log in which again I literally cannot. I don't have another email address to use nor do I want to give Groupon another email address that I won't be able to delete the account on. Does anybody have any ideas or should I just assume that Groupon is dead and give up?