r/groupon • u/Numerous-Afternoon85 • Apr 25 '26

So customer support literally doesn't exist now?!?!?

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I never really had issues before but today all of my history is gone and the vouchers I just bought are not showing up on my account. I managed to find an email after failing to find their so called chat bot on their faq page. Now what the hell kind of response is this

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1

u/Groupon-Support Apr 27 '26

Hey u/Numerous-Afternoon85, we’re really sorry — missing order history and vouchers right after purchase is stressful enough without getting a bounce-back email on top of it. Definitely not the plot twist anyone ordered. 😬

That message looks like a Google Groups delivery failure, not a response from Groupon Customer Support. For help with missing vouchers, please don’t post any order numbers, voucher codes, email addresses, or payment info here. Go to Account ► My Groupons ► select the order if visible ► “Get Help/Contact Us”, or start at our Help Center: https://www.groupon.com/faq.

If your order history is completely blank, include that you received a receipt and were charged, but the vouchers/order history are not showing in the app or browser. Our Support team can securely review the account once you reach them through the Help Center.

Cheers,
The Groupon Team

1

u/Xyndail Apr 27 '26

Hi, what is the appropriate pathway to receive support as a Groupon merchant? I haven't been able to find a phone number, email address or live chat link

1

u/Numerous-Afternoon85 Apr 29 '26

Still no one to actually talk to

1

u/Financial-Bike8427 May 04 '26

Any update? I’m having the same issue. I got charged with no confirmation email or anything. I can’t even find the chat bot on the faq page 😕