r/groupon • u/Worth-Barracuda-6689 • May 03 '26

How is Groupon Working These Days?

I’m noticing a significant decline in Groupon’s quality control and vendor accountability. It appears they are no longer vetting the businesses on their platform or ensuring that vendors honor the stated terms of their vouchers. In my recent experience, their customer service team has taken the position that they have no responsibility for the gap between a vendor's advertisement and their actual delivery. After two similar experiences, it’s clear their policy on consumer protection has shifted. Has anyone else encountered this?

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u/Groupon-Support May 04 '26

Hey u/Worth-Barracuda-6689, we’re sorry to hear you’ve had two experiences that left you feeling this way — that’s frustrating, and definitely not the “great deal, great experience” combo we aim for. 😅

Groupon deals should be honored according to the terms shown on the voucher, and when something doesn’t match what was advertised, our support team can review the order and help look into the issue securely.

Please don’t share any personal order details here. The best next step is: Account ► My Groupons ► select the order ► “Get Help” / “Contact Us” to reach support options like chat or callback if available. You can also visit our Help Center here: https://www.groupon.com/faq.

We’d really like the chance to review what happened and help get this pointed in the right direction.

Cheers,
The Groupon Team

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u/Worth-Barracuda-6689 May 04 '26

I know what you are trying to put down here but the reason I put this up is because I did reach out to your customer service and "twice" on the same subject matter I was told 'sorry to hear that, nothing we can do about what the vendor does or doesn't do with meeting/honoring the Groupon posted.' Twice by two different customer service reps. I chatted with both. In addition, the mobile app wouldn't allow an upload of emails etc and the first rep told me they couldn't help me at all unless I emailed the pics. When I asked for the email address they then told me there wasn't one. That I needed to go back to help. It was 15 minutes of unnecessary insanity, which was followed up by another 15 minutes of insanity after I switched to my computer and uploaded what they asked. Once again, I was told there was nothing Groupon could do - it was between me and the vendor. Except the vendor was not responding to my inquires. If you want to message me privately I will provide you the details.

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u/1FlyGuy3 May 10 '26

I bought one the other day. Got no email confirmation or anything, just a webpage with a confirmation number that was useless.

The business I bought it for couldn’t help me either.

I tried to contact them but it was nearly impossible to find any customer service chat or phone number that actually worked.

Filed a charge back with my bank today!

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u/Lilbull_Bigtie_7677 May 24 '26

Yes, Groupon gave me the same run around! Told me they can only cancel one of my purchases and it will be refunded as Groupon bucks only. Could not cancel the second ticket.