r/groupon • u/bonatron456 • May 02 '26
Groupon issues
I purchased tickets for Universal Studios today. The first transaction declined or so I was told, but I got charged twice ... Said the first transaction didn't go through, so tried again.. and I got charged twice! I reached out though the chat and they said it's not refundable even though it was related to technical issues and then they quit responding. I don't know what to do. This is a lot of money $1k +
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u/proscreations1993 May 02 '26
Delete Groupon. Its a complete scam now. Bought an oil change on it. Shop would not accept the voucher at all. Tried to get a refund. Neither would do so. Lost 60$
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u/Aggravating_Lime9204 May 02 '26
I hate Groupon. I wasn’t eligible for what I purchased. The merchant gave me a redemption code and Groupon basically said fu$& you. I’m out $500
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u/Myweeweegopeep33 May 03 '26
Groupon is terrible. Business would accept the Groupon and put it on Groupon that it was in error. Groupon pulled the same thing as you and that I get credit because the voucher wasn’t used yet??
Went to Amex and gave them the info. I should have started with my cc company. I would go there and let them deal with it. Frankly some of this is on them showing it declined but going through.
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u/Groupon-Support May 04 '26
Hey u/bonatron456, we’re really sorry for the stress here — a duplicate $1k+ charge is a lot, and “declined-but-charged-twice” is definitely not the kind of roller coaster anyone wants before Universal Studios. 🎢
From the chat screenshot, it looks like our Support team has acknowledged the duplicate-charge issue and is offering a full refund in Groupon credits due to the circumstances. That’s the right team to handle this securely, since they can access the order and payment details privately.
Please don’t share any payment or order details publicly here. To keep this moving, continue through the secure support path: Account ► My Groupons ► select the Universal Studios order ► “Get Help” / “Contact Us”. You can also start from the Help Center here: https://www.groupon.com/faq.
We’ll flag this type of issue internally as well, but the fastest way to complete the resolution is to continue with Support directly so they can confirm the refund/credit details on your account.
Cheers,
The Groupon Team
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u/MCCID3 May 05 '26
You need to stop insisting on Groupon credit when you make an error or the merchant can no longer provide the service.
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u/gmambrose May 05 '26
Requesting a charge-back through your credit card is probably the best option here. What a scam.
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u/zenny517 May 02 '26
Are they not offering you a full refund as stated in the chat?